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Date: Fri, 07 May 2021 16:27:24 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty Redondo player
In-Reply-To: <OLVYWYK9W9_60955a4eb3ada_2e2aadb7c4796411228f4_sprut@zendesk.com>
References: <OLVYWYK9W9@zendesk.com>
 <OLVYWYK9W9_609524ea766b4_252afb85f13974781541_sprut@zendesk.com>
 <OLVYWYK9W9_609508a1897eb_2c2b097884d9686338c2_sprut@zendesk.com>
 <61d17c567bc473d4753ee4b555f6e50e@expressmusic.co.uk>
 <9dc508f9c443b564d1ac65215ad58850@expressmusic.co.uk>
 <73bc5384f6c8181d19b338121734c6b3@expressmusic.co.uk>
 <OLVYWYK9W9_60955a4eb3ada_2e2aadb7c4796411228f4_sprut@zendesk.com>
Message-ID: <1ff393a30b2085ed99b6737c3e540170@expressmusic.co.uk>
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Yes a replacement would be great thank you.

No signs of any damage to the box.

Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 07/05/2021 16:18, Richard (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICHARD (Fender Musical Instruments)
>
>  May 7, 2021, 16:18 GMT+1
> Hi there, 
>
> We currently have available stock for IWA2111640. Do you want a
> replacement for this also? 
>
> Was there no damage to the packaging on that one at all? 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  May 7, 2021, 15:47 GMT+1
>
> Hi Richard,
>
> Can we get a replacement, please.
>
> ---
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  Attachment(s)
>  IMG_0406.jpg [1]
>
>  RICHARD (Fender Musical Instruments)
>
>  May 7, 2021, 12:30 GMT+1
> Hi there, 
>
> Regarding IWA2120839 we have replacements available. Would you like a
> return/ replacement on this one? 
>
> Regarding IWA2111640, oh no! Please can we get pictures of the 
> problem area? 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  May 7, 2021, 12:19 GMT+1
>
> Hi Richard,
>
> Sorry, it's IWA2120839 (I am due an option visit!!) and also we had a
> CB-60SCE S/N IWA2111640 in natural delivered yesterday and
> the neck is not attached! It looks like a manufacturing issue rather
> than damage?
>
> Regards
>
> Tim.
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICHARD (Fender Musical Instruments)
>
>  May 7, 2021, 10:30 GMT+1
> Hi there, 
>
> Very sorry to see this. 
>
> Could we double check the S/N please? That number is not currently
> showing on me end!
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  May 6, 2021, 13:10 GMT+1
>
> Hi,
>
> We have a Redondo Player acoustic, S/N IWA21208839, that arrived
> yesterday and it has a mark on the body and a few raised dimples on 
> the
> back of the neck.
> Could we get a replacement, please?
>
> Regards
>
> Tim
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
> IMG_0403.jpg
> IMG_0404.jpg
>
>  Attachment(s)
>  IMG_0403.jpg [2]
>  IMG_0404.jpg [3]
>
> Your request (372256) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
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>
> Links:
> ------
> [1]
> 
> https://fenderemea.zendesk.com/attachments/token/JTAn5t0bT16R2ijRThIrEdexn/?name=IMG_0406.jpg
> [2]
> 
> https://fenderemea.zendesk.com/attachments/token/Udlg77SOKZifAUgMu3SLB0ozn/?name=IMG_0403.jpg
> [3]
> 
> https://fenderemea.zendesk.com/attachments/token/GAKJgnxtJfvZqMWcmFMdp1AUF/?name=IMG_0404.jpg
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