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Date: Wed, 13 May 2020 13:03:21 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: matthew holland <mattrholland@outlook.com>
Subject: RE: Express Music Enquiry - 4073
In-Reply-To: <DB8PR10MB29403D343FF8D320C6B0791FCEBE0@DB8PR10MB2940.EURPRD10.PROD.OUTLOOK.COM>
References: <F7E6A3A25DEF44828B66966F18B4EC18@itpartnership.com>,<ad81120e40a1d28e4a809552a0bce4a8@expressmusic.co.uk>
 <AM0PR10MB2930497C0B1D75FA25C9C493CEA10@AM0PR10MB2930.EURPRD10.PROD.OUTLOOK.COM>,<4178f63db83b902a583bf32adb92b377@expressmusic.co.uk>
 <DB8PR10MB29403D343FF8D320C6B0791FCEBE0@DB8PR10MB2940.EURPRD10.PROD.OUTLOOK.COM>
Message-ID: <11976e8c83cfca305f975face6bcfdbc@expressmusic.co.uk>
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Hi Matt,

Ok we have a few options. You can wait till we re-open or you can send 
it to us and we will forward it to the manufacturer so they can take a 
look at it and access whether it is a warranty issue.

Our warehouse hours for delivery are 11am-4pm Monday to Friday.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 13/05/2020 10:37, matthew holland wrote:
> It’s the pad that is faulty. Where the screws are underneath, the pad
> has come loose and won’t stay on when I’m drumming. I haven’t got it
> set up at the minute though because I have recently moved home. But I
> can try and get a video of that would help.
>
> Sent from Mail [1] for Windows 10
>
> FROM: Express Music <coventry@expressmusic.co.uk>
>  SENT: Tuesday, May 12, 2020 3:23:21 PM
>  TO: mattrholland@outlook.com <mattrholland@outlook.com>
>  SUBJECT: RE: Express Music Enquiry - 4073
>
> Hi Matt,
>
>  Thanks for the extra detail. Do you think it's the pedal, cable or 
> pads
>  that are faulty? Maybe try taking a video if you're not sure so we 
> can
>  take a look.
>
>  Unfortunatly at the moment, the shop is closed so there is a limited
>  amount we can do, but we will do our best to help.
>
>  Kind Regards,
>  Harriet
>
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
>  On 11/05/2020 18:36, matthew holland wrote:
>  > Hi, yes I purchased it from your store, and the kit is the 
> Carlsbro
>  > CSD-130M and it was purchased last July.
>  >
>  > Sent from Mail [1] for Windows 10
>  >
>  > FROM: Express Music
>  > SENT: 11 May 2020 4:54 PM
>  > TO: mattrholland@outlook.com
>  > SUBJECT: Re: Express Music Enquiry - 4073
>  >
>  > Hi Matt,
>  >
>  > Please can you provide a bit more information about the make, 
> model
>  > and
>  > age of the kit. Also was it purchased from us?
>  >
>  > Kind Regards,
>  > Harriet
>  >
>  > Express Music
>  > 196 - 204 Binley Road
>  > Coventry
>  > CV3 1HG
>  >
>  > On 11/05/2020 16:05, mattrholland@outlook.com wrote:
>  > > Name: Matt Holland
>  > >
>  > > Address: 91 Lloyd Crescent
>  > >
>  > > Postcode: CV2 5NY
>  > >
>  > > Telephone: 07432126804
>  > >
>  > > Email: mattrholland@outlook.com
>  > >
>  > > Enquiry: Electronic drum kit, Hi Hat has broken.
>  >
>  >
>  >
>  > Links:
>  > ------
>  > [1] https://go.microsoft.com/fwlink/?LinkId=550986 [1]
>
> FROM: Express Music
>  SENT: 12 May 2020 3:23 PM
>  SUBJECT: RE: Express Music Enquiry - 4073
>
> Hi Matt,
>
>  Thanks for the extra detail. Do you think it's the pedal, cable or 
> pads
>  that are faulty? Maybe try taking a video if you're not sure so we 
> can
>  take a look.
>
>  Unfortunatly at the moment, the shop is closed so there is a limited
>  amount we can do, but we will do our best to help.
>
>  Kind Regards,
>  Harriet
>
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
>  On 11/05/2020 18:36, matthew holland wrote:
>  > Hi, yes I purchased it from your store, and the kit is the 
> Carlsbro
>  > CSD-130M and it was purchased last July.
>  >
>  > Sent from Mail [1] for Windows 10
>  >
>  > FROM: Express Music
>  > SENT: 11 May 2020 4:54 PM
>  > TO: mattrholland@outlook.com
>  > SUBJECT: Re: Express Music Enquiry - 4073
>  >
>  > Hi Matt,
>  >
>  > Please can you provide a bit more information about the make, 
> model
>  > and
>  > age of the kit. Also was it purchased from us?
>  >
>  > Kind Regards,
>  > Harriet
>  >
>  > Express Music
>  > 196 - 204 Binley Road
>  > Coventry
>  > CV3 1HG
>  >
>  > On 11/05/2020 16:05, mattrholland@outlook.com wrote:
>  > > Name: Matt Holland
>  > >
>  > > Address: 91 Lloyd Crescent
>  > >
>  > > Postcode: CV2 5NY
>  > >
>  > > Telephone: 07432126804
>  > >
>  > > Email: mattrholland@outlook.com
>  > >
>  > > Enquiry: Electronic drum kit, Hi Hat has broken.
>  >
>  >
>  >
>  > Links:
>  > ------
>  > [1] https://go.microsoft.com/fwlink/?LinkId=550986 [1]
>
>
>
> Links:
> ------
> [1] https://go.microsoft.com/fwlink/?LinkId=550986