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Date: Wed, 12 May 2021 16:44:09 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: dannyart <dannyart@sky.com>
Subject: Re: FAO: PHIL, re. Atkin D37 Pre War
In-Reply-To: <76C6D57C-EA90-493F-8281-CFAA93A975D9@mail.itpartnership.com>
References: <76C6D57C-EA90-493F-8281-CFAA93A975D9@mail.itpartnership.com>
Message-ID: <68b3092393eae23193b770cd114546cc@expressmusic.co.uk>
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Hi Danny

I've spoken to the previous owner and Alister today

Alister thinks the saddle was lowered after he manufactured the guitar 
and the previous owner didn't have the work carried out so couldn't tell 
me much really

Im sure with a neck tweak a new saddle could be fitted to increase the 
angle at the bridge

Phil
:)

Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 07/05/2021 11:42, dannyart wrote:
> Ok thanks. I can come over after lunch, can be there about 
> 1.30pm-2.00pm?
> Thanks
> Danny
>
> -------- Original message --------
> From: Express Music <coventry@expressmusic.co.uk>
> Date: 07/05/2021 11:39 (GMT+00:00)
> To: dannyart@sky.com
> Subject: Re: FAO: PHIL, re. Atkin D37 Pre War
>
> Morning Danny,
>
> Obviously we're sorry to hear you're not 100% happy.
>
> Probably the best thing is to pop it in to us when you can and we'll
> come up with a plan from there once we've seen it.
>
> Let us know when you want to pop by.
>
> Kind Regards,
> Harriet, Phil & Tim
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 06/05/2021 17:50, dannyart wrote:
>> Hi Phil, Danny here, I bought the D37 Pre War the other day. I'm
>> really sorry to have to contact you like this but I've got some
>> issues
>> with the guitar. I'm emailing as I've been really busy today and 
>> it's
>> a bit too much to explain in a phone call, so apologies for the very
>> long email.
>>
>> So first off the guitar sounds and plays amazing, no complaints
>> there. However when I changed the strings I noticed some problems
>> which are really disappointing...
>>
>> Firstly, as I removed the strings I noticed the saddle was loose and
>> rocks back and forth. I took it out and there seems to be some wood
>> shavings in the corners of the saddle slots meaning the saddle
>> doesn't
>> sit all the way down into the slot. This obviously cant be good for
>> tone and is just poor workmanship. I decided to leave it and string
>> the guitar back up...
>>
>> Secondly, as I was feeding the low E string into the tuner I noticed
>> some of the ferrules are not seated all the way down and a few are
>> actually loose. Again poor quality control and just not installed
>> properly...
>>
>> Thirdly, as I was looking at the ferrules I saw that the faceplate 
>> on
>> the headstock has actually started coming away! I've only ever seen
>> this on old Gibsons and is really very poor for a guitar of this
>> quality!
>>
>> I didn't notice any of these things the other day as I didnt examine
>> it as closely and to be honest I wasn't looking or expecting for
>> anything like this to be wrong with it. To be honest I wouldn't
>> expect
>> to see these issues on a £2000 mass produced guitar let alone a
>> boutique hand built one costing nearly £5000!
>>
>> Anyway I obviously want all this to stay amicable between us and I'm
>> really torn to know what to do. Its given me a horrible feeling in 
>> my
>> stomach to know I've spent nearly £5000 on a guitar with these 
>> issues
>> and it makes me wonder what else could be wrong but hidden inside.
>>
>> On the one hand I'd love to keep it but I dont think these issues 
>> are
>> acceptable and I just cannot justify the cost - a £5000 guitar 
>> should
>> be absolutely perfect. Obviously I need to return it so you can see
>> it
>> but what do you suggest we do about resolving this? I'm happy to 
>> pick
>> something else but I'm now very nervous about looking at another
>> Atkin
>> :(
>>
>> I can send photos if you'd like to see the issues.
>>
>> Best regards
>> Danny