MIME-Version: 1.0
Date: Wed, 11 Oct 2023 16:18:04 +0100
From: hello@expressmusic.co.uk
To: Support <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty T/M Twin
In-Reply-To: <W77KEMJJY5X_6526a8b6374b9_4a46a01828890_sprut@zendesk.com>
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 <5730f73c221a2f9b6eba24f274133232@expressmusic.co.uk>
 <7bbae12e2812b2a091447418e7c0eb09@expressmusic.co.uk>
 <W77KEMJJY5X_6526a8b6374b9_4a46a01828890_sprut@zendesk.com>
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Thanks Ben.




On 2023-10-11 14:52, Ben Moore (Support) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  11 Oct 2023, 14:52 BST
> 
> Thanks for confirming Tim,
> 
> Your returns request has been approved.
> 
> RA number: 10270839
> UPS tracking: 1Z59RA159196501201
> 
> You will receive two emails associated with your return:
> 
> 	* An email from UPS with a link to obtain your postal label and to
> arrange a free collection of the item. Please check your spam box if
> you do not see this email in your inbox. The assigned tracking number
> will be displayed on the subject line.
> 	* An email from Fender detailing the RA which needs to be printed out
> and included inside the box with the item.
> 
> Please inform us if the address for collection or return is not the
> same as the labels received.
> 
> Products must be returned in its original packaging or alternative
> packaging that is equally suitable and safe for shipping. Damage due
> to insufficient packaging is not covered by warranty.
> 
> If a product cannot be repaired, it may be credited or a replaced. For
> this reason, please make sure to remove all customer-owned accessories
> before returning the faulty product - personal belongings sent to
> Fender will be discarded. If a replacement is not accepted, please let
> us know in advance.
> 
> If the fault of the item is due to user error or modifications of any
> nature, the return will not be covered under warranty. In such cases,
> Fender reserves the right to refuse the return or to charge
> repair/handling fees. For amplifiers, this also includes faulty valves
> which are outside the 90-day warranty period. For customer-owned
> amplifiers, this period begins from the point of sale.
> 
> Don't hesitate to contact us if you have any questions or concerns.
> 
> Kind regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  11 Oct 2023, 14:16 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Yes..
> 
> Tim.
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  11 Oct 2023, 12:46 BST
> 
> Hi Tim,
> 
> Thanks for your email. Has it been tested with a few different power
> cables with the same result?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  11 Oct 2023, 11:56 BST
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Also on the same delivery as the bass, the Tone Master Twin S/N
> B949419
> is faulty. It's not powering up!
> Can we get it returned and sorted/replaced, please?
> 
> Regards.
> Tim
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 
> Your request (574741) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> * Fender Dealer Portal - https://dealer.fender.com/login
> * Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [1] for the full range of
> Fender products [W77KEM-JJY5X]
> 
> Links:
> ------
> [1] http://roundcube.itpartnership.com/www.fender.com