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Date: Thu, 03 Oct 2024 11:55:39 +0100
From: hello@expressmusic.co.uk
To: Dave Goldthorpe <dave.goldthorpe123@gmail.com>
Subject: Re: Express Music Enquiry - 5730
In-Reply-To: <CAGrnf4XnB2vc-CgAKCvh4t8rdaf1A1Eae3Y2AW5DjOZKPNgkqA@mail.gmail.com>
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Hi Dave,

Okay great, but if you do incur any costs sorting the noisy pot out, 
please let us know and we will reimburse you in some way.
I also thought the pickups sounded great too, I also loved the feel of 
it. I have a 1969 Jazz which is awesome, but if I didn't I think that 
bass would have been coming home with me when it came in!
Again if there's anything else we can help with, please do let us know.

Regards.
Tim.

On 2024-10-02 17:58, Dave Goldthorpe wrote:
> Thanks for your response. I have made a couple of minor adjustments to
> the bridge saddle height and, aside from the tone pot issue, all seems
> well. I'm sure I can sort the tone pot out myself without having to
> send it back, plus it would be cheaper to deal with it here.
> Just to be clear, though, this is a cracking bass, in pretty good
> shape considering it's age, and that it's been kept in a gig bag. I
> was surprised how powerful the pickups were, considering the original
> pickups in my Fender Classic Series 70s Jazz Bass were underwhelming.
> So, just to say thank you, I think this is going to get a lot of use.
> 
> Thanks again for your quick response.
> 
> Kind regards
> 
> Dave
> 
> On Wed, Oct 2, 2024, 2:28 PM <hello@expressmusic.co.uk> wrote:
> 
>> Hi Dave,
>> 
>> Very sorry to hear you're having some issues with the Bass, we did
>> give
>> the bass a good check-over but didn't notice any crackling on the
>> pots,
>> apologies for that.
>> We do as a matter of course slacken strings on guitars before we
>> ship
>> them to help prevent neck/headstock breakages but usually, after a
>> short
>> period of time when they've been
>> re-tuned it should be fine.
>> The action is set quite low which may not suit all playing styles,
>> but
>> if you were to try raising the E and A slightly with a small
>> flatheaded
>> screwdriver this may solve the issue.
>> We'll happily have the bass back if the problem persists to re-check
>> or
>> refund
>> Please let us know if there's anything else we can do.
>> 
>> Kind regards.
>> Tim.
>> 
>> On 2024-10-02 14:01, Dave Goldthorpe wrote:
>>> Hi
>>> 
>>> The bass arrived safely and I've given it a thorough play all over
>> the
>>> neck. I noticed the tone control is crackly and the tone pot cover
>> was
>>> loose. I also noticed the strings were slack.
>>> 
>>> I've tuned it up, and noticed some fret buzz near the neck pocket
>> on
>>> the E and A strings.
>>> 
>>> This bothered me, as the advert said the bass had a full set up
>> and
>>> health check.
>>> 
>>> Regards
>>> 
>>> Dave
>>> 
>>> On Tue, Oct 1, 2024, 11:14 AM <hello@expressmusic.co.uk> wrote:
>>> 
>>>> Hi Dave,
>>>> 
>>>> Thank you for getting in touch and placing the order on our
>> website
>>>> over
>>>> the weekend.
>>>> 
>>>> We have just had the bass on our workbench for some final checks
>> and
>>>> all
>>>> is looking great to us. We are not aware of any previous
>> upgrades.
>>>> You
>>>> will get emailed shortly with your FedEx tracking information. It
>>>> will
>>>> be leaving here this afternoon and if all goes to plan, will be
>> with
>>>> you
>>>> tomorrow before 6pm.
>>>> 
>>>> Kind Regards,
>>>> Harriet, Phil & Tim
>>>> Express Music
>>>> 
>>>> On 2024-09-30 09:51, dave.goldthorpe123@gmail.com wrote:
>>>>> Name: Dave Goldthorpe
>>>>> 
>>>>> Address: 23 Eric Street
>>>>> 
>>>>> Postcode: LS13 1ET
>>>>> 
>>>>> Telephone: 07305873969
>>>>> 
>>>>> Email: dave.goldthorpe123@gmail.com
>>>>> 
>>>>> Enquiry: Hi
>>>>> 
>>>>> I have just bought the fender classic series jazz bass from
>>>>> yourselves, and am looking forward to receiving it. Can you tell
>>>> me,
>>>>> is there any issues with the neck, such as warping? Also, do you
>>>> know
>>>>> if the previous owner upgraded the bass and if so what the
>>>> upgrades
>>>>> are?
>>>>> 
>>>>> Kind regards
>>>>> 
>>>>> Dave