MIME-Version: 1.0
Date: Wed, 08 Feb 2023 15:26:02 +0000
From: hello@expressmusic.co.uk
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: blues Jr flaw
In-Reply-To: <W3O6XZ073GD_63e3ad4633af_3f395860673c_sprut@zendesk.com>
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On 2023-02-08 14:10, Ben Moore (Support) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  8 Feb 2023, 14:10 GMT
> 
> Hi Tim,
> 
> No problem at all. Your returns request has been processed.
> 
> RA number: 10260235
> UPS tracking: 1Z59RA159193701732
> 
> You will receive two emails associated with your return:
> 
> 	* An email from UPS with a link to obtain your postal label and to
> arrange a free collection of the item. Please check your spam box if
> you do not see this email in your inbox. The assigned tracking number
> will be displayed on the subject line.
> 	* An email from Fender detailing the RA which needs to be printed out
> and included inside the box with the item.
> 
> Please inform us if the address for collection or return is not the
> same as the labels received.
> 
> When sending a product to us, remember to remove all items that were
> not originally supplied (such as gig bags, cases, other accessories
> belonging to an end consumer, etc). The product may be replaced if we
> cannot repair it, and this could result in the loss of those items.
> Please let us know in advance if a replacement is not accepted.
> 
> Don't hesitate to contact us if you have any questions or concerns.
> 
> Kind regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  8 Feb 2023, 13:10 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Thanks for the offer but looking at it again this morning I would
> rather
> get a replacement, please.
> 
> Regards.
> Tim.
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  8 Feb 2023, 12:43 GMT
> 
> Hi Tim,
> 
> Sorry, your response seems to have reached me without any info - are
> you able to send it again? Sorry to be a pain!
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  8 Feb 2023, 12:14 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  7 Feb 2023, 16:06 GMT
> 
> Hi Tim,
> 
> Thanks for getting in touch. Sorry to see this amp arrived to you with
> some unwanted marks.
> I could do a 10% partial credit on it if you'd be happy to keep it as
> B-Stock - let me know if that works for you.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  7 Feb 2023, 15:52 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi George,
> 
> Just received a Blues Junior S/N B921298 which has a finish flaw on
> the
> left side.
> There were a few blobs of what looked like glue which I've tried to
> remove but it's left a bit of a mess.
> Could we get a replacement, please?
> 
> Regards.
> 
> Tim.
> Kind Regards,
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> IMG_1737.jpg
> 
>  Attachment(s)
> IMG_1737.jpg [1]
> 
> Your request (515929) has been updated. To add additional comments,
> reply to this email.
> 
> 0333 200 8760 (Sales Team)
> 
> Fender Musical Instruments GBI - Leo House, Birches Industrial Estate,
> East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  Fender EMEA - Please visit Fender.com [2] for the full range of
> Fender products [W3O6XZ-073GD]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/3lyNXuloB2IcBGooCHnpHh0F1/?name=IMG_1737.jpg
> [2] http://roundcube.itpartnership.com/www.fender.com

Thanks Ben.