File: D:/hMailServer/Data/expressmusic.co.uk/hello/56/{56B9C329-421D-424F-9D97-21E209F0EAF0}.eml
Return-Path: jjhounsome@gmail.com
Delivered-To: hello@expressmusic.co.uk
Received: from mail-ed1-f50.google.com (mail-ed1-f50.google.com [209.85.208.50])
by mail.itpartnership.com with ESMTPS
(version=TLSv1.3 cipher=TLS_AES_128_GCM_SHA256 bits=128)
; Wed, 11 Mar 2026 16:38:59 +0000
Received: by mail-ed1-f50.google.com with SMTP id 4fb4d7f45d1cf-6611e4aefdcso12675753a12.3
for <hello@expressmusic.co.uk>; Wed, 11 Mar 2026 09:38:59 -0700 (PDT)
ARC-Seal: i=1; a=rsa-sha256; t=1773247139; cv=none;
d=google.com; s=arc-20240605;
b=QMvr4Ue0ABsiZiUSBdc+oi5j/YZ/pWuqXRYSbQ0PYsEehry/G+0TkaR+LE0wbStxzl
am3Rfc0jBdkWfWX0qkq27h1qaD8nO4fWJa9ANELmCBl4tCifbz0wp2k7tONHj0niE58e
a/FP4wf4JaJg6WVubUawF9yS5Jq1PmWpJmJS7TYlq3MWwGhYq3PrC/D2PkcgZwFiKXrv
F5V7hBdgD7B2BXdBLK9LGesgpYaNRQKQThlu/v/dqYIskz3Wr8Bt54g83urxFATgBWkk
2z7JBvDdsrkqv0XgO0cC4Kz4sEDO43tnvAPH6SjAhxiqfXuJwesuTAifyeJRnGI814o+
7N1Q==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20240605;
h=to:subject:message-id:date:from:in-reply-to:references:mime-version
:dkim-signature;
bh=6X2w5YPQnsSyKdn+oNck0hj7Yvmj5uhEW7qkUvSwLL8=;
fh=gipsHE33Hd6XPvhxEcD8debyKRdtWjjSyqlWi9iPCmo=;
b=FFoOl3z2E+AHSa4/38OZScGeBESZ67Hwg2U62LqtOJ/5yFTnhZDpZWrljPbVZ8pIcC
CQwMab5q7ur5miE9IRp1bd3O12gvce3+n1z0N49YBMkI1jfbOgESXZkQo4J4BOJ3lhkp
ZWesRy+DLsIQsfUznB07arS4YdDeOypHT7AwRSVMtq5MhbQ+5aUxn+dwx5UqFCONOEmA
qFvxT/bwV3JwsdVCliWiNqWVwN4vvgFN3prz2bmWoVCUeivv9L0jZMQPAFjGxHEYg53e
MDtKpjHCQjAibNAJD6tZnAjP9uALLFoPDGoJiFeyJfOoITNEHOCdJEMfbsdtAOcTg8jE
Lj0g==;
darn=expressmusic.co.uk
ARC-Authentication-Results: i=1; mx.google.com; arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20230601; t=1773247139; x=1773851939; darn=expressmusic.co.uk;
h=to:subject:message-id:date:from:in-reply-to:references:mime-version
:from:to:cc:subject:date:message-id:reply-to;
bh=6X2w5YPQnsSyKdn+oNck0hj7Yvmj5uhEW7qkUvSwLL8=;
b=aZLSk0lkJc7HoxC8zVtOB8H3TRk2jQAh2PdK9UAalaFqJOGgcHerft36YPjuOanOIs
AjvGTZGAB2DfaVXiHrlS0RxbcPJFj96gLJwv4fhlif3JZrWMbcP60MnMIZ/DuTVbgEaa
WDDjSxauIRhX2TLRDZX5jFGZ+jLtgIFVK/YsuV6B7mXLcpSSbHIumSpPAy/1ia39/Kuf
RTO0ErP1/KaZ0PBzSxO17v5QRBIQIIaTOi/hTELQCYmNo99/AFbICVg0Ci+jR3CZ/o9N
wB9MaH7QHYUgGuuZDy8j0DnwvRr0nT/YPEUw2rQP4g27AHclLzSJMGUXDgEg5vIMzFmZ
NiNw==
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s=20230601; t=1773247139; x=1773851939;
h=to:subject:message-id:date:from:in-reply-to:references:mime-version
:x-gm-gg:x-gm-message-state:from:to:cc:subject:date:message-id
:reply-to;
bh=6X2w5YPQnsSyKdn+oNck0hj7Yvmj5uhEW7qkUvSwLL8=;
b=N2UFHH3m3iPpGwH13TXaa8eET62hgFGYv8pM6X8f4cKIYUlh76g8oVk4Lv5SNTSPtS
KiUOwLkp+57VnR2+iaG9SE66+SW/3FECPCTbWWXIRzQ1h2rlwXQBQe5CZsLqJQ/aOFr6
0VvVRpFVY35VEgQfskeP92xhpCND5ABSBq4Vyd2p/QYoGmqGx0LwwvDiCyQDQ7Aq276T
t8Gy/Oq4fe0A8AniGy1/bNrL8rdkS/ojN2zcM84KK6V+JrG6NtEUhsW6vx9IQqlt3LbU
QZqwRkw47+xMGpX/pblt0qt40cbdTi9VufW4Lyq1nPsOMDBDIjapzbnbSILs5lxDf2Ff
5jDA==
X-Gm-Message-State: AOJu0YwJKkIiIMfWogJgFWCkOEjoas5GDpi8m8PpTKPuWMC69/6apMA7
OQ2FwsT4N3FqX9MkxW10En8sfi8pDDO8+NSgjgp3GooU16OeVKWfPuyidZJ/DqqmwyyccGm59FD
rg3ucezcTel0j2ViCYkW7OCqxaic2SHj+PQ==
X-Gm-Gg: ATEYQzyvqeqjnYc/TXJh2fUz7BUwG/o5nqLXC3OAW5cD0AeSI7MqNEJMg27wTQsRMCx
KFLR7mk9Pdowg1U0xmQQMiMlFQ0RyT7YnrJVhg+iaiS7DayPPDRfOAENz7ipBwphsdMxUPur1PU
d0E/gUEWVXbdZ8ulaysNICX51ugHva6YMpRYWrNEU2Bl+c7WalJHjGsLqNnwIRDUjTsfSG/yY+H
lBxQKd6ehDwa8D8vqqZa9WnFFQUROq4rnPH3zkiceZ3r1q2YlpQV7WB95nEHg71wceKz7d86ket
xgt/V0yXNZZ9R/+pAw==
X-Received: by 2002:a05:6402:27d2:b0:65f:8b6e:e1da with SMTP id
4fb4d7f45d1cf-663194bfb0bmr1908112a12.3.1773247138550; Wed, 11 Mar 2026
09:38:58 -0700 (PDT)
MIME-Version: 1.0
References: <C019E5AF599845DFB444885E16D88B59@itpartnership.com>
<7285028b90574860e8f419ef91ec22ee@expressmusic.co.uk> <CAAxp+WyVvFx42nE0akDsE0m8Ms0gG0w26z5FbKY65PzACcJkfw@mail.gmail.com>
<8bbfaa3daf5002fd3b7716e18b0986a4@expressmusic.co.uk> <CAAxp+WyGn9E9amMdcqdr=gnXjyb2rU6xJi818Ab2J33h1yw_og@mail.gmail.com>
<c85cbefc9d858d0b586aa8a107960f4b@expressmusic.co.uk> <CAAxp+Wz17TPKNGGYy2vggS7D6cV5YFe5ZgMi4QRjsYdw0qEb_w@mail.gmail.com>
<a8bf2c5d968ca2263f5c0dd389a17c83@expressmusic.co.uk> <CAAxp+WzQtUSxGAtjyVdtWFe03WPmkpc-B0f27fh=BXmZm7J2Bw@mail.gmail.com>
<4068a3725623229640848ec240547fd0@expressmusic.co.uk>
In-Reply-To: <4068a3725623229640848ec240547fd0@expressmusic.co.uk>
From: Joshua Hounsome <jjhounsome@gmail.com>
Date: Wed, 11 Mar 2026 16:38:48 +0000
X-Gm-Features: AaiRm50N9p_iXfkgFH_mrn7IpC-jaKRf6bhNxAIOt03AWGupbqpn9NAOw5tEr-0
Message-ID: <CAAxp+WzD+uNmFr3u1k2PfNgBoK-zbOWpx+=GcOED1CKzOazESA@mail.gmail.com>
Subject: Re: Express Music Enquiry - 7469
To: hello@expressmusic.co.uk
Content-Type: multipart/alternative; boundary="000000000000cadb4e064cc2459b"
--000000000000cadb4e064cc2459b
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
Oh that's great news!
Is there a best time/day ror me to bring my guitar in?
Thanks
Josh
On Wed, 11 Mar 2026, 14:12 , <hello@expressmusic.co.uk> wrote:
> Hi Josh,
>
> Just letting you know the preamp has just arrived.
>
> Regards.
> Tim.
>
> On 2026-02-27 11:40, Joshua Hounsome wrote:
> > Thanks Tim,
> >
> > I've just paid. Looking forward to the part arriving, thank you so
> > much for your help!
> >
> > Thanks
> > Josh
> >
> > On Fri, 27 Feb 2026, 11:13 , <hello@expressmusic.co.uk> wrote:
> >
> >> ok great, we'll send the link, get it on order and let you know when
> >>
> >> it's here, should be able to fit it while you wait.
> >>
> >> Tim
> >>
> >> On 2026-02-27 10:55, Joshua Hounsome wrote:
> >>> Hey Tim,
> >>>
> >>> That sounds great, more than happy with that, thank you!
> >>>
> >>> Josh
> >>>
> >>> On Fri, 27 Feb 2026, 10:53 , <hello@expressmusic.co.uk> wrote:
> >>>
> >>>> Hi Josh,
> >>>>
> >>>> Taylor have just got back to me and the is available, with the
> >> part,
> >>>>
> >>>> shipping, and fitting you'd be looking at =C2=A375.00.
> >>>> Let know if you want to go ahead and we'll send you a payment
> >> link.
> >>>>
> >>>> Thanks.
> >>>> Tim
> >>>>
> >>>> On 2026-02-26 11:49, Joshua Hounsome wrote:
> >>>>> Amazing, thank you so much!
> >>>>>
> >>>>> On Thu, 26 Feb 2026, 11:08 , <hello@expressmusic.co.uk> wrote:
> >>>>>
> >>>>>> Hi Josh,
> >>>>>>
> >>>>>> Yes, we can help with that, I'll get a cost of the part and any
> >>>>>> carriage
> >>>>>> and send you a payment link then we'll get it on order for you
> >>>> and
> >>>>>> work
> >>>>>> out fitting when we get it. From memory they're not to
> >> difficult
> >>>> to
> >>>>>> fit.
> >>>>>>
> >>>>>> Regards.
> >>>>>> Tim.
> >>>>>>
> >>>>>> On 2026-02-26 09:50, Joshua Hounsome wrote:
> >>>>>>> Hello,
> >>>>>>>
> >>>>>>> Hope you are well!
> >>>>>>>
> >>>>>>> Sorry it's been a little bit of time. I checked and it looks
> >>>> like
> >>>>>> I
> >>>>>>> completely forgot to get my warranty set up when I bought my
> >>>>>> guitar!
> >>>>>>>
> >>>>>>> I popped in a couple of weeks ago and the chap I spoke to
> >>>> advised
> >>>>>> me
> >>>>>>> to get in touch with Taylor reg. the warranty because of this.
> >>>>>>>
> >>>>>>> I've attached the mail exchange I had with Taylor Support
> >> about
> >>>>>> the
> >>>>>>> part. The TL;DR is that they still sell replacement pre-amps.
> >>>>>>>
> >>>>>>> I just wanted to check with yourselves the best next course of
> >>>>>> action:
> >>>>>>> If I order the part and bring it in are you able to help me
> >>>>>> replace
> >>>>>>> it? Or are you able to order the part for me and I pay you for
> >>>> the
> >>>>>>> part and any labour? Is that a service you offer?
> >>>>>>>
> >>>>>>> Sorry for being a bit clueless!
> >>>>>>>
> >>>>>>> Thanks
> >>>>>>> Josh
> >>>>>>>
> >>>>>>> On Sat, 24 Jan 2026, 10:54 , <hello@expressmusic.co.uk> wrote:
> >>>>>>>
> >>>>>>>> Hi Josh,
> >>>>>>>>
> >>>>>>>> When you get a chance, run it down to us and we will test it
> >>>> for
> >>>>>>>> you.
> >>>>>>>> These battery units are quite picky on what batteries they
> >> like
> >>>>>> as
> >>>>>>>> different brands are different sizes. Hopefully it is a
> >> simple
> >>>>>> fix.
> >>>>>>>> If
> >>>>>>>> not, as long as you registered it with Taylor it should be
> >>>> under
> >>>>>>>> warranty. We are open Tuesday to Saturday 11am-5pm, pop over
> >>>> any
> >>>>>>>> time.
> >>>>>>>>
> >>>>>>>> Kind Regards,
> >>>>>>>> Harriet
> >>>>>>>> Express Music
> >>>>>>>>
> >>>>>>>> On 2026-01-23 19:00, jjhounsome@gmail.com wrote:
> >>>>>>>>> Name: Josh Hounsome
> >>>>>>>>>
> >>>>>>>>> Address: 23 Burns Road
> >>>>>>>>> Leamington Spa
> >>>>>>>>>
> >>>>>>>>> Postcode: CV32 7EL
> >>>>>>>>>
> >>>>>>>>> Telephone: 07468536324
> >>>>>>>>>
> >>>>>>>>> Email: jjhounsome@gmail.com
> >>>>>>>>>
> >>>>>>>>> Enquiry: Hello!
> >>>>>>>>> I'm not sure if you can help, but I bought a Taylor Academy
> >>>> 12e
> >>>>>> a
> >>>>>>>> few
> >>>>>>>>> years ago, and it looks like the ES-B Pre-amp unit has given
> >>>> up.
> >>>>>>>> I've
> >>>>>>>>> tried changing batteries but I can't get the tuner to work,
> >> or
> >>>>>> to
> >>>>>>>> get
> >>>>>>>>> any sounds through an amp.
> >>>>>>>>> Bit of a long-shot, but I wasn't sure whether you had any
> >> way
> >>>> of
> >>>>>>>>> getting the pre-2022 ES-B units, or anything that might be a
> >>>>>>>> suitable
> >>>>>>>>> replacement?
> >>>>>>>>> Thanks for your time,
> >>>>>>>>> Josh
>
>
--000000000000cadb4e064cc2459b
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
<div dir=3D"auto">Oh that's great news!<div dir=3D"auto"><br></div><div=
dir=3D"auto">Is there a best time/day ror me to bring my guitar in?=C2=A0<=
/div><div dir=3D"auto"><br></div><div dir=3D"auto">Thanks</div><div dir=3D"=
auto">Josh</div></div><br><div class=3D"gmail_quote gmail_quote_container">=
<div dir=3D"ltr" class=3D"gmail_attr">On Wed, 11 Mar 2026, 14:12 , <<a h=
ref=3D"mailto:hello@expressmusic.co.uk">hello@expressmusic.co.uk</a>> wr=
ote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;=
border-left:1px #ccc solid;padding-left:1ex">Hi Josh,<br>
<br>
Just letting you know the preamp has just arrived.<br>
<br>
Regards.<br>
Tim.<br>
<br>
On 2026-02-27 11:40, Joshua Hounsome wrote:<br>
> Thanks Tim,<br>
> <br>
> I've just paid. Looking forward to the part arriving, thank you so=
<br>
> much for your help!<br>
> <br>
> Thanks<br>
> Josh<br>
> <br>
> On Fri, 27 Feb 2026, 11:13 , <<a href=3D"mailto:hello@expressmusic.=
co.uk" target=3D"_blank" rel=3D"noreferrer">hello@expressmusic.co.uk</a>>=
; wrote:<br>
> <br>
>> ok great, we'll send the link, get it on order and let you kno=
w when<br>
>> <br>
>> it's here, should be able to fit it while you wait.<br>
>> <br>
>> Tim<br>
>> <br>
>> On 2026-02-27 10:55, Joshua Hounsome wrote:<br>
>>> Hey Tim,<br>
>>> <br>
>>> That sounds great, more than happy with that, thank you!<br>
>>> <br>
>>> Josh<br>
>>> <br>
>>> On Fri, 27 Feb 2026, 10:53 , <<a href=3D"mailto:hello@expre=
ssmusic.co.uk" target=3D"_blank" rel=3D"noreferrer">hello@expressmusic.co.u=
k</a>> wrote:<br>
>>> <br>
>>>> Hi Josh,<br>
>>>> <br>
>>>> Taylor have just got back to me and the is available, with=
the<br>
>> part,<br>
>>>> <br>
>>>> shipping, and fitting you'd be looking at =C2=A375.00.=
<br>
>>>> Let know if you want to go ahead and we'll send you a =
payment<br>
>> link.<br>
>>>> <br>
>>>> Thanks.<br>
>>>> Tim<br>
>>>> <br>
>>>> On 2026-02-26 11:49, Joshua Hounsome wrote:<br>
>>>>> Amazing, thank you so much!<br>
>>>>> <br>
>>>>> On Thu, 26 Feb 2026, 11:08 , <<a href=3D"mailto:hel=
lo@expressmusic.co.uk" target=3D"_blank" rel=3D"noreferrer">hello@expressmu=
sic.co.uk</a>> wrote:<br>
>>>>> <br>
>>>>>> Hi Josh,<br>
>>>>>> <br>
>>>>>> Yes, we can help with that, I'll get a cost of=
the part and any<br>
>>>>>> carriage<br>
>>>>>> and send you a payment link then we'll get it =
on order for you<br>
>>>> and<br>
>>>>>> work<br>
>>>>>> out fitting when we get it. From memory they'r=
e not to<br>
>> difficult<br>
>>>> to<br>
>>>>>> fit.<br>
>>>>>> <br>
>>>>>> Regards.<br>
>>>>>> Tim.<br>
>>>>>> <br>
>>>>>> On 2026-02-26 09:50, Joshua Hounsome wrote:<br>
>>>>>>> Hello,<br>
>>>>>>> <br>
>>>>>>> Hope you are well!<br>
>>>>>>> <br>
>>>>>>> Sorry it's been a little bit of time. I ch=
ecked and it looks<br>
>>>> like<br>
>>>>>> I<br>
>>>>>>> completely forgot to get my warranty set up wh=
en I bought my<br>
>>>>>> guitar!<br>
>>>>>>> <br>
>>>>>>> I popped in a couple of weeks ago and the chap=
I spoke to<br>
>>>> advised<br>
>>>>>> me<br>
>>>>>>> to get in touch with Taylor reg. the warranty =
because of this.<br>
>>>>>>> <br>
>>>>>>> I've attached the mail exchange I had with=
Taylor Support<br>
>> about<br>
>>>>>> the<br>
>>>>>>> part. The TL;DR is that they still sell replac=
ement pre-amps.<br>
>>>>>>> <br>
>>>>>>> I just wanted to check with yourselves the bes=
t next course of<br>
>>>>>> action:<br>
>>>>>>> If I order the part and bring it in are you ab=
le to help me<br>
>>>>>> replace<br>
>>>>>>> it? Or are you able to order the part for me a=
nd I pay you for<br>
>>>> the<br>
>>>>>>> part and any labour? Is that a service you off=
er?<br>
>>>>>>> <br>
>>>>>>> Sorry for being a bit clueless!<br>
>>>>>>> <br>
>>>>>>> Thanks<br>
>>>>>>> Josh<br>
>>>>>>> <br>
>>>>>>> On Sat, 24 Jan 2026, 10:54 , <<a href=3D"ma=
ilto:hello@expressmusic.co.uk" target=3D"_blank" rel=3D"noreferrer">hello@e=
xpressmusic.co.uk</a>> wrote:<br>
>>>>>>> <br>
>>>>>>>> Hi Josh,<br>
>>>>>>>> <br>
>>>>>>>> When you get a chance, run it down to us a=
nd we will test it<br>
>>>> for<br>
>>>>>>>> you.<br>
>>>>>>>> These battery units are quite picky on wha=
t batteries they<br>
>> like<br>
>>>>>> as<br>
>>>>>>>> different brands are different sizes. Hope=
fully it is a<br>
>> simple<br>
>>>>>> fix.<br>
>>>>>>>> If<br>
>>>>>>>> not, as long as you registered it with Tay=
lor it should be<br>
>>>> under<br>
>>>>>>>> warranty. We are open Tuesday to Saturday =
11am-5pm, pop over<br>
>>>> any<br>
>>>>>>>> time.<br>
>>>>>>>> <br>
>>>>>>>> Kind Regards,<br>
>>>>>>>> Harriet<br>
>>>>>>>> Express Music<br>
>>>>>>>> <br>
>>>>>>>> On 2026-01-23 19:00, <a href=3D"mailto:jjh=
ounsome@gmail.com" target=3D"_blank" rel=3D"noreferrer">jjhounsome@gmail.co=
m</a> wrote:<br>
>>>>>>>>> Name: Josh Hounsome<br>
>>>>>>>>> <br>
>>>>>>>>> Address: 23 Burns Road<br>
>>>>>>>>> Leamington Spa<br>
>>>>>>>>> <br>
>>>>>>>>> Postcode: CV32 7EL<br>
>>>>>>>>> <br>
>>>>>>>>> Telephone: 07468536324<br>
>>>>>>>>> <br>
>>>>>>>>> Email: <a href=3D"mailto:jjhounsome@gm=
ail.com" target=3D"_blank" rel=3D"noreferrer">jjhounsome@gmail.com</a><br>
>>>>>>>>> <br>
>>>>>>>>> Enquiry: Hello!<br>
>>>>>>>>> I'm not sure if you can help, but =
I bought a Taylor Academy<br>
>>>> 12e<br>
>>>>>> a<br>
>>>>>>>> few<br>
>>>>>>>>> years ago, and it looks like the ES-B =
Pre-amp unit has given<br>
>>>> up.<br>
>>>>>>>> I've<br>
>>>>>>>>> tried changing batteries but I can'=
;t get the tuner to work,<br>
>> or<br>
>>>>>> to<br>
>>>>>>>> get<br>
>>>>>>>>> any sounds through an amp.<br>
>>>>>>>>> Bit of a long-shot, but I wasn't s=
ure whether you had any<br>
>> way<br>
>>>> of<br>
>>>>>>>>> getting the pre-2022 ES-B units, or an=
ything that might be a<br>
>>>>>>>> suitable<br>
>>>>>>>>> replacement?<br>
>>>>>>>>> Thanks for your time,<br>
>>>>>>>>> Josh<br>
<br>
</blockquote></div>
--000000000000cadb4e064cc2459b--