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Date: Sat, 29 Nov 2025 13:55:54 +0000
From: hello@expressmusic.co.uk
To: Support <support@reverb.com>
Subject: Re: Conversation with philip graham
In-Reply-To: <04G4107R75K_69277e106c4e_3cc2b2715a450f_sprut@zendesk.com>
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 <04G4107R75K_69277e106c4e_3cc2b2715a450f_sprut@zendesk.com>
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Hi Levi,

Yes we are happy with the £50 credit offered. Do we need to do anything 
else?

Kind Regards,
Phil
Express Music

On 2025-11-26 22:24, Support wrote:
> ##- Please type your reply above this line -##
> 
> Hi Philip,
> 
> Thank you for your understanding as we navigate through a high volume
> of inquiries. I truly apologize for the delay in getting back to you
> and appreciate your patience throughout this process.
> 
> After speaking with our internal team, I'm pleased to offer you a £50
> Payout credit to make up for the experience you’ve had. For full
> refunds, you will receive Reverb's 5% selling fee along with any
> associated payment processing fees, which will show as a negative
> balance on your billing statement if you purchased a shipping label
> through Reverb.
> 
> Once you accept this Payout credit, it will be available on your
> Payout Balance page [1], where you can easily request a bank transfer
> to your account. Please let me know if you'd like to proceed with this
> offer.
> 
> For your reference, here’s an article that may help:
> 
> 	* What happens after I initiate a refund? [2]
> 
> I look forward to hearing from you soon!
> 
> Best,
> 
> Levi L. | Support Specialist
> 
> 		 [3]
> 
> REVERB
> 
> Support
> 
> Visit the Reverb Help Center [4]
> 
> BUY | SELL | PLAY
> 
> 		 [5]
> 		 [6]
> 		 [7]
> 		 [8]
> 
> More Views, Faster Sales - Bump Your Listing [9]
> 
>  [04G410-7R75K]
> 
> 	*
> 
> Links:
> ------
> [1] https://reverb.com/my/earnings/payout_balance
> [2] 
> https://help.reverb.com/hc/en-us/articles/41988468279067-What-happens-after-I-initiate-a-refund
> [3] https://reverb.com
> [4] 
> https://help.reverb.com?utm_source=&amp;utm_medium=signature&amp;utm_campaign=hc
> [5] 
> https://facebook.com/reverbmarket?utm_source=&amp;utm_medium=signature&amp;utm_campaign=facebook
> [6] 
> https://twitter.com/reverb?utm_source=&amp;utm_medium=signature&amp;utm_campaign=twitter
> [7] 
> https://instagram.com/reverb?utm_source=&amp;utm_medium=signature&amp;utm_campaign=instagram
> [8] 
> https://youtube.com/user/reverbmarket?utm_source=&amp;utm_medium=signature&amp;utm_campaign=youtube
> [9] https://reverb.com/page/bump