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Date: Wed, 23 Feb 2022 13:28:15 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: RE: 616CE serial St#$103973
In-Reply-To: <0c80ecc633fb4b9c8c0e71fd8421ea11@taylorguitars.com>
References: <c01349efda444e38aeea1a3d4f65f425@taylorguitars.com>
 <0c80ecc633fb4b9c8c0e71fd8421ea11@taylorguitars.com>
Message-ID: <a852d2ad954aa650e7947cd15de36579@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi Susana,

Thank you for letting me know and that's fine to go ahead with the 
repair.


Regards

Tim.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 23/02/2022 12:35, Susana Raya wrote:
> Hi Tim,
>
> We would like to inform you that we have received this guitar safely.
>
> After inspection, we can give a quote of 81.82 GBP plus shipping
> costs (28.00 GBP) for the following services:
> - Full electronic check
> - Neck reset and set to factory specifications with new strings.
>
> VAT and 2% import duties might be charged by UK customs.
>
> Let us know if customer agrees with the quote and we will inform our
> technicians to proceed with the service.
>
> If you have questions, please let me know.
>
> Best regards,
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
>
> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
> contain confidential information intended for a specific individual
> and purpose. If you are not the intended recipient, you are hereby
> notified that any disclosure, copying or distribution, or the taking
> of any action based on the contents of this information, is strictly
> prohibited.  If you have received this transmission in error, please
> delete it.  Thank you.
>
>
>
> -----Original Message-----
> From: Susana Raya
> Sent: Wednesday, February 16, 2022 3:29 PM
> To: 'Express Music' <coventry@expressmusic.co.uk>
> Cc: Michel Gambini <Michel.Gambini@taylorguitars.com>
> Subject: RE: 616CE serial St#$103973
>
> Hi Tim,
>
> Thank you.
>
> Our reference for this service is ST#103973.
>
> Please find attached the shipping labels and invoice that need to
> accompany the guitar.
>
> TNT will collect the guitar tomorrow Thursday  17th February from 
> your store.
>
> Let me know if you need any further assistance.
>
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
>
> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
> contain confidential information intended for a specific individual
> and purpose. If you are not the intended recipient, you are hereby
> notified that any disclosure, copying or distribution, or the taking
> of any action based on the contents of this information, is strictly
> prohibited.  If you have received this transmission in error, please
> delete it.  Thank you.
>
>
>
>
> -----Original Message-----
> From: Express Music <coventry@expressmusic.co.uk>
> Sent: Wednesday, February 16, 2022 11:56 AM
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: RE: 616CE serial
>
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
>
>
> Hi Susana,
>
> thanks for getting back to me, the guitar is boxed and ready for 
> collection.
>
>
> Regards
>
> Tim.
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 16/02/2022 07:37, Susana Raya wrote:
>> Hi Tim,
>>
>> Thank you for your email.
>>
>> We can bring this guitar for inspection and possible service.
>>
>> Once we inspect the guitar, we will be able to provide a quote for
>> customer's approval.
>>
>> Please, let me know when the guitar is ready to be shipped and we 
>> will
>> organize the collection and send you the shipping labels.
>>
>> Best regards,
>>
>>
>> Susana Raya
>> Customer Service Representative
>> Maroastraat 113
>> 1060 LG Amsterdam, The Netherlands
>> +31 20 667 60 30
>> taylorguitars.com
>>
>> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
>> contain confidential information intended for a specific individual
>> and purpose. If you are not the intended recipient, you are hereby
>> notified that any disclosure, copying or distribution, or the taking
>> of any action based on the contents of this information, is strictly
>> prohibited.  If you have received this transmission in error, please
>> delete it.  Thank you.
>>
>>
>>
>> -----Original Message-----
>> From: Express Music <coventry@expressmusic.co.uk>
>> Sent: Tuesday, February 15, 2022 2:13 PM
>> To: Susana Raya <Susana.Raya@taylorguitars.com>
>> Subject: 616CE
>>
>> CAUTION: This email originated from outside of the organization.
>> Exercise caution when opening attachments or clicking links.
>>
>>
>> Hi Susana
>>
>> Here's the picture of the label for the 616CE with the faulty bass
>> control pot The customer is:
>>
>> Mr.Les Bromfield
>>     29 Brympton Road Coventry CV3 1GW
>>     447808584879
>>
>> Regards
>> Tim.
>> Express Music
>> 196 - 204 Binley Road
>> Coventry
>> CV3 1HG
>>
>> -------- Original Message --------
>> Subject:
>> Date: 15/02/2022 12:55
>>  From: Tim Kelsall <jazz69t@icloud.com>
>> To: SHOP <coventry@expressmusic.co.uk>
>>
>>
>>
>>
>>
>>
>> Sent from my iPhone