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Date: Sat, 19 Aug 2023 10:50:29 +0100
From: hello@expressmusic.co.uk
To: Mark Harmon <mr.harmon.07@gmail.com>
Subject: Re: Ibanez JS2480
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Morning Mark,

So Ibanez very quickly got the part to us but it didn't actually have 
the locking nut on it :(

They are now having a hunt around to see if they can find that spare.

Once we hear back we will let you know.

We were hoping it would be simple but turns out not haha

Kind Regards,
Harriet, Phil & Tim

On 2023-08-18 21:25, Mark Harmon wrote:
> Hi guys,
> 
> Still no sign of the part? Loving the JS I have even done a couple of
> mods with another on its way from Turkey.
> 
> Regards
> 
> Mark
> 
> On Wed, 9 Aug 2023 at 17:01, <hello@expressmusic.co.uk> wrote:
> 
>> Thanks for this Mark, we will make a note and be in touch as soon as
>> we
>> see the part.
>> 
>> Kind Regards,
>> Harriet, Phil & Tim
>> Express Music
>> 
>> On 2023-08-09 16:43, Mark Harmon wrote:
>>> Hi guys,
>>> 
>>> Mark Harmon
>>> 14 Blakemore Close
>>> Harborne
>>> B32 3DZ
>>> 
>>> On Wed, 9 Aug 2023, 13:49 , <hello@expressmusic.co.uk> wrote:
>>> 
>>>> Hi Mark,
>>>> 
>>>> Thank you for your understanding. To be honest, things like this
>> are
>>>> 
>>>> very rare for us as we do take great care in checking over all
>> our
>>>> guitars before listing for sale.
>>>> 
>>>> If you want to give the shop a quick call we can issue the refund
>>>> back
>>>> onto your card you paid with. We are open Tuesday to Saturday
>>>> 11am-5pm.
>>>> 
>>>> In the meantime we will get in touch with Ibanez about the spare.
>>>> Please
>>>> be patient with us as this can sometimes take a little while.
>>>> 
>>>> Kind Regards,
>>>> Harriet, Phil & Tim
>>>> Express Music
>>>> 
>>>> On 2023-08-08 22:04, Mark Harmon wrote:
>>>>> Hi all,
>>>>> 
>>>>> I will start off by accepting the partial refund of £150, thank
>>>> you
>>>>> very much. I am playing the guitar as I type this email and
>> don't
>>>>> really want to let it go.
>>>>> I decided to get it back out last night and have a close look at
>>>> the
>>>>> crack and play it. The crack is indeed only in the lacquer not
>> the
>>>>> wood thankfully! but still ugly and affects the value which is a
>>>>> shame. I thought the worst when I spotted the crack and did not
>>>> even
>>>>> think of looking that closely at the guitar when I collected it
>>>> after
>>>>> the success of last years purchase and the excitement of getting
>>>> this
>>>>> one.
>>>>> 
>>>>> The missing nut is not something you would necessarily look for
>>>> unless
>>>>> the arm comes loose like it did with me or you know what to look
>>>> out
>>>>> for when assessing. I knew what to look for after I upgraded my
>>>> blue
>>>>> JS2410 with a brass block and had a good look at it at the time.
>>>>> It should have been a simple task of tightening a nut but has
>>>> become a
>>>>> pain since it is missing and no one seems to stock it in the UK.
>>>>> I do not think the nut was ever fitted to the trem by Gotoh who
>>>> make
>>>>> the Edge for Ibanez. I have random spare nuts in my parts box
>> and
>>>> some
>>>>> looked close in size but I could not fit them over the retaining
>>>>> spring (see below image). My logic is if I could not fit a nut
>>>> over
>>>>> this spring in theory it could not come off either. I also
>> looked
>>>>> around in the case just in case, you never know. I tried to
>> loosen
>>>> the
>>>>> spring screw to remove the spring so I could try a nut without
>> the
>>>>> spring in the way but the screw will not budge (left or right).
>> I
>>>>> think the whole sub-assembly (as shown below) will need to be
>>>> changed
>>>>> if it ends up being cut off if a little heat does not work but a
>>>> screw
>>>>> this size should not take much to turn. Hopefully you will have
>>>> better
>>>>> luck with Ibanez in locating what is needed. I did tighten the
>> arm
>>>>> holder from the topside and that does work for a while but came
>>>> loose
>>>>> again.
>>>>> 
>>>>> Thank you for resolving the crack issue and hopefully you can
>>>> source
>>>>> the below.
>>>>> 
>>>>> Regards
>>>>> 
>>>>> Mark
>>>>> 
>>>>> On Tue, 8 Aug 2023 at 13:31, <hello@expressmusic.co.uk> wrote:
>>>>> 
>>>>>> Hi Mark,
>>>>>> 
>>>>>> Firstly apologies you have found these faults. The lacquer
>> crack
>>>> was
>>>>>> 
>>>>>> genuinely missed by us and we hold our hands up to that one.
>>>>>> 
>>>>>> Regarding the missing nut, it looks like this is something we
>>>> would
>>>>>> only
>>>>>> spot when having the two models side by side to compare. Again
>>>>>> apologies
>>>>>> for this and we will do our best to rectify this for you.
>>>>>> 
>>>>>> Going forward we have a couple of options:
>>>>>> - You are more then welcome to return the guitar for a refund
>>>>>> - We can speak to Ibanez to try and source the missing nut
>>>>>> - If you do want to keep the guitar, we can offer you a partial
>>>>>> refund
>>>>>> of £150 as we feel it isn't a mint condition model that it was
>>>>>> listed
>>>>>> as.
>>>>>> 
>>>>>> Let us know your thoughts.
>>>>>> 
>>>>>> Kind Regards,
>>>>>> Harriet, Phil & Tim
>>>>>> Express Music
>>>>>> 
>>>>>> On 2023-08-05 19:25, Mark Harmon wrote:
>>>>>>> Me again,
>>>>>>> 
>>>>>>> I popped the trem arm in to try the guitar out and found that
>>>> the
>>>>>> arms
>>>>>>> socket is loose. OK I thought, no problem, all you do is
>> tighten
>>>>>> the
>>>>>>> socket and then tighten the lock nut under the base plate. I
>>>> took
>>>>>> the
>>>>>>> back-plate off to find there is no lock nut... I have attached
>> a
>>>>>>> picture of my blue JS and the red JS to show the nut that is
>>>>>> missing.
>>>>>>> Without this when you turn the arm anti-clockwise the socket
>>>>>> unscrews
>>>>>>> from the base-plate and flops around.
>>>>>>> 
>>>>>>> That crack has me worried, I have put the guitar back in its
>>>> case
>>>>>> for
>>>>>>> now.
>>>>>>> 
>>>>>>> Regards
>>>>>>> 
>>>>>>> Mark
>>>>>>> 
>>>>>>> On Sat, 5 Aug 2023 at 18:15, Mark Harmon
>>>> <mr.harmon.07@gmail.com>
>>>>>>> wrote:
>>>>>>> 
>>>>>>>> Hi guys,
>>>>>>>> 
>>>>>>>> I got the guitar home put it on the bed for a photo and gave
>> it
>>>> a
>>>>>>>> look over and spotted the attached. The corner of the pocket
>> is
>>>>>>>> cracked.... any ideas?
>>>>>>>> 
>>>>>>>> Regards
>>>>>>>> 
>>>>>>>> Mark
>>>>>>>> 
>>>>>>>> On Sat, 5 Aug 2023 at 14:34, Mark Harmon
>>>> <mr.harmon.07@gmail.com>
>>>>>>>> wrote:
>>>>>>>> 
>>>>>>>> Great, I can be with you in an hour if that is OK?
>>>>>>>> 
>>>>>>>> On Sat, 5 Aug 2023 at 14:27, <hello@expressmusic.co.uk>
>> wrote:
>>>>>>>> Hi Mark,
>>>>>>>> 
>>>>>>>> Great to hear from you again.
>>>>>>>> 
>>>>>>>> If you can collect that would be ideal. £1850 to you.
>>>>>>>> 
>>>>>>>> Kind Regards,
>>>>>>>> Harriet, Phil & Tim
>>>>>>>> Express Music
>>>>>>>> 
>>>>>>>> On 2023-08-05 14:16, Mark Harmon wrote:
>>>>>>>>> Good afternoon,
>>>>>>>>> 
>>>>>>>>> Just wondering what the best price you would sell the below
>>>> for?
>>>>>> I
>>>>>>>> am
>>>>>>>>> a returning customer, I purchased a Fender AO Strat last
>> year
>>>>>>>> (25014)
>>>>>>>>> I can collect to save on the postage.
>>>>>>>>> 
>>>>>>>>> Best regards
>>>>>>>>> 
>>>>>>>>> Mark Harmon
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>> 
>>>>>>> 
>>>>>> 
>>>>> 
>>>> 
>>> 
>> 
> https://www.expressmusic.co.uk/products.asp?code=343541&name=pre-owned-ibanez-signature-js2480-joe-satriani-muscle-car-red-inc-case&gad=1&gclid=CjwKCAjw5remBhBiEiwAxL2M9xDZ0izKHUgTuc_1UVHyTDTYpSDRlD0MJ-a5RYF957phe9FP7GfGWRoC-tMQAvD_BwE