MIME-Version: 1.0
Date: Tue, 25 Nov 2025 12:36:06 +0000
From: hello@expressmusic.co.uk
To: Andy Lewis <Andy.Lewis@bandm.co.uk>
Subject: Re: Faulty Rathbone R1CRCE
In-Reply-To: <2DC2B1AB-5CD5-4D31-ACAD-C17FA03B80C1@bandm.co.uk>
References: <475809eecb119e4c41b7eae6ca649fbf@expressmusic.co.uk>
 <2DC2B1AB-5CD5-4D31-ACAD-C17FA03B80C1@bandm.co.uk>
Message-ID: <c420511d93d18999aa47ea710c26d1b6@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit

Thanks Andy, much appreciated.



On 2025-11-24 14:33, Andy Lewis wrote:
> Hi All,
> 
> Sorry about that- I’ve asked the office to contact you to arrange
> collection for replacement, Andy
> 
> Best regards,
> 
> Andy Lewis
> 
> Area Sales Manager
> MOBILE-07810 543908
> 
> Barnes and Mullins Ltd, Unit 14, Mile Oak Ind Estate, Oswestry,
> Shropshire, SY10 8GA, United Kingdom
> Direct Tel: 0044 (0)1691 668310 , Fax: 0044 (0)1691 655582
> 
> Company Registered in England and Wales: No. 01305000 - VAT Number:
> GB234991441 - EORI Number: GB234991441000
> 
> Exclusive distribution of leading global brands:
> 
> Faith Guitars, _Shergold Guitars,_ Rathbone Guitars, _Brunswick
> Guitars,_ Promuco Percussion_, B&M Folk Instruments,_
> 
> Hidersine Orchestral, _W. E. Hill & Sons_, J. Thibouville-Lamy,
> _Champion Brasswind_, Peavey Amplification,
> 
> _Trace Elliot,_ Vandoren, _Yanagisawa,_ Trevor James, _Aulos,_ Legere,
> _Admira,_ Hofner, _Thomastik Infeld,_ Rovner,
> 
> _Lee Oskar / Tombo_, Konig & Meyer, _Udo Roesner_, Paoletti
> 
>> On 21 Nov 2025, at 15:04, hello@expressmusic.co.uk wrote:
> 
>> Hi Andy,
>> 
>> We have just taken delivery of this Rathbone R1CRCE with a finish
>> flaw under the lacquer and a rather used looking gig bag with quite
>> a few marks on?
>> 
>> Can we please organise a return and replacement.
>> 
>> Kind Regards,
>> Express Music
>> Kind Regards,
>> Phil, Tim & Harriet
>> 
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 
>> 01926 808982
>> <IMG_1147.jpg>
>> <IMG_1148.jpg>