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Date: Tue, 16 Feb 2021 12:08:11 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Return - Faulty Player Strat
In-Reply-To: <WV6QQ9K4PZ_602bb4a962db7_5f106a5bc145994_sprut@zendesk.com>
References: <WV6QQ9K4PZ@zendesk.com>
 <WV6QQ9K4PZ_602a53a93ccb2_65cee5b41524815_sprut@zendesk.com>
 <ea474e9b68642b2621eb6292669a0a6b@expressmusic.co.uk>
 <cfa9f9dcb5245b942de944789379a239@expressmusic.co.uk>
 <WV6QQ9K4PZ_602bb4a962db7_5f106a5bc145994_sprut@zendesk.com>
Message-ID: <156cf0008ba7f7228c189bc394dbbcff@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Sorry for the mix up but I meant credit as in the 10% discount. We 
won't ship it back to you

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 16/02/2021 12:03, Richard (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICHARD (Fender Musical Instruments)
>
>  Feb 16, 2021, 12:03 GMT
> Thank you for your email.
>
> Your returns request has been processed and is on RA number: 10225011
>
> This item is booked in for return/ credit. 
>
> You will receive two emails associated with your return. The first
> will detail the RA. Please include this in the box with the item. The
> second will be your postal label from UPS. Please print this out and
> follow the instructions on the email to arrange a free collection and
> return to our service centre or warehouse. Please check your spam box
> - the assigned tracking number will be displayed on the subject line
> of the email.
>
> UPS tracking: 1Z1465A29193777676
>
> Please inform us if the address for collection or return is not the
> same as the labels received.
>
>  _FOR WARRANTY REPAIRS_
> In some cases when an instrument cannot be repaired it may be
> necessary for us to replace it for a new like for like model. Due to
> this, we kindly ask that you remove any non original items such as 
> gig
> bags, cases, accessories etc. Please let us know if a replacement
> would not be suitable.
>
> Don't hesitate to contact us if you have any questions or concerns.
>
> Kind regards,
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Feb 16, 2021, 11:15 GMT
>
> Hi Richard,
>
> Yes we will take the credit on this one please.
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICHARD (Fender Musical Instruments)
>
>  Feb 15, 2021, 10:57 GMT
> Hi Tim, 
>
> Thank you for letting us know about this!
>
> We can either look at a replacement, or offer a 10% credit on this. 
>
> Please let me know your thoughts. 
>
> Best wishes, 
>
> Richard - Customer Service Advisor
>
>  COVENTRY
>
>  Feb 13, 2021, 14:55 GMT
> Hi,
>
>  We have just taken a Player Strat (S/N MX20142159) out of its box 
> and
>  noticed there's a lacquer crack in the neck pocket.
>
>  Regards
>
>  Tim.
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
> DISCLAIMER
>
> The information contained in this communication from the sender is
> confidential. It is intended solely for use by the recipient and
> others authorized to receive it. If you are not the recipient, you 
> are
> hereby notified that any disclosure, copying, distribution or taking
> action in relation of the contents of this information is strictly
> prohibited and may be unlawful.
>
> Your request (349549) has been updated. To add additional comments,
> reply to this email.
>
> 0333 200 8760 (Sales Team)
>
> Fender Musical Instruments GBI - Leo House, Birches Industrial
> Estate, East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  FENDER EMEA - Please visit Fender.com [1] for the full range of
> Fender products [WV6QQ9-K4PZ]
>
> Links:
> ------
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