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Date: Thu, 09 Apr 2020 11:27:20 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: M Maz <mako_123@hotmail.co.uk>
Subject: Re: Tuning peg replacement for Tanglewood Superfolk Guitar required.
In-Reply-To: <DB6P194MB0055069E6C9113CE13E6DA56F5C10@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>
References: <DB6P194MB00558560BF3B4087C2C9DE59F5C00@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>,<6836db997f69c9d9d00cfa1cc84679ab@expressmusic.co.uk>
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Message-ID: <30aedb703578786772d353dc6138c8da@expressmusic.co.uk>
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Morning Mark,

Just heard back from Tanglewood. A replacement machine head will be £15 
plus delivery of £4.99, this wouldn't apply if you're able to collect. 
Please let us know if you wish to go ahead with this and we can take 
payment over the phone.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 09/04/2020 11:21, M Maz wrote:
> Goodmorning
>
>  Any updates on this please?
>
>  Regards
>
>  Mark
>
>  Get Outlook for Android [1]
>
> -------------------------
>
> FROM: Express Music <coventry@expressmusic.co.uk>
>  SENT: Wednesday, April 8, 2020 12:03:17 PM
>  TO: mako_123@hotmail.co.uk <mako_123@hotmail.co.uk>
>  SUBJECT: Re: Tuning peg replacement for Tanglewood Superfolk Guitar 
> required.
>
> Most likely, I believe they are working from home,
>
>  Kind Regards,
>  Harriet
>
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
>  On 08/04/2020 12:01, M Maz wrote:
>  > Hi
>  >
>  > Many thanks, any chance that they would reply today?
>  >
>  > Kind Regard
>  >
>  > Mark
>  >
>  > Get Outlook for Android [1]
>  >
>  > -------------------------
>  >
>  > FROM: Express Music <coventry@expressmusic.co.uk>
>  > SENT: Wednesday, April 8, 2020 11:53:12 AM
>  > TO: mako_123@hotmail.co.uk <mako_123@hotmail.co.uk>
>  > SUBJECT: Re: Tuning peg replacement for Tanglewood Superfolk 
> Guitar
>  > required.
>  >
>  > Monring Mark,
>  >
>  > Thanks for the info. We've had a look in our workshop and
>  > unfortunately
>  > don't have anything suitable. We've contacted Tanglewood Spares
>  > Department to source one for you. We will be in touch as soon as 
> we
>  > hear
>  > anything back from them :)
>  >
>  > Kind Regards,
>  > Harriet & Phil
>  >
>  > Express Music
>  > 196 - 204 Binley Road
>  > Coventry
>  > CV3 1HG
>  >
>  > On 08/04/2020 11:33, M Maz wrote:
>  > > Good morning
>  > >
>  > > As per telephone conversation earlier today-
>  > > I purchased a Tanglewood Superfolk Guitar from Express Music, 
> July
>  > > 29th 2018. However since then 1 tuning peg has cracked and can
>  > longer
>  > > tune it. Please can i have a replacement peg asap?
>  > > (Please see pictures attached).
>  > >
>  > > Model: DBT SFCE PW
>  > > Serial: KU1800300036
>  > >
>  > > Kind Regards
>  > >
>  > > Mark
>  >
>  >
>  >
>  > Links:
>  > ------
>  > [1] https://aka.ms/ghei36 [1]
>
>
>
> Links:
> ------
> [1] https://aka.ms/ghei36