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for <"hello@expressmusic.co.uk" <hello@expressmusic.co.uk>> Mon, 24 Nov
2025 11:13:28 GMT (GMT)
Date: Mon, 24 Nov 2025 11:13:28 +0000 (GMT)
From: "Yamaha Customer Support (UK.ServiceAdmin)"
<uk.serviceadmin@contact.europe.yamaha.com>
To: "hello@expressmusic.co.uk" <hello@expressmusic.co.uk>
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<6050df2d74104671b1b606dab2250221@expressmusic.co.uk>
Subject: Re: BB434
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Hi Phil
Sorry we can't collect any goods at present. The system we use to arrange the RMA is not working for us so we are having to put collections on hold at present. We have your credit form in our collection folder and as soon as we can I will come back to you on this case number 00497797 and let you know.
Please excuse the delay on this, they are trying their best to get the system working.
Kind regards
Julie Lewis
--------------- Original Message ---------------
From: [hello@expressmusic.co.uk]
Sent: 21/11/2025, 11:33
To: uk.serviceadmin@contact.europe.yamaha.com
Subject: Re: BB434
Hi
any chance of getting the BB bass collected
its been nearly a month now .....
ready and waiting by our door, all boxed up and ready to go
replacement received, faulty bass invoiced and direct debit taken as
well so would be good to get this tidied up
phil
On 2025-10-29 10:45, Yamaha Customer Support (UK.ServiceAdmin) wrote:
> Thanks Phil
> Sorry on the mix up of the BP number
>
> Julie
>
> --------------- Original Message ---------------
> From: Sales-Support-UK@music.yamaha.com
> [sales-support-uk@music.yamaha.com]
> Sent: 29/10/2025, 10:40
> To: uk.serviceadmin@contact.europe.yamaha.com;
> hello@expressmusic.co.uk
> Subject: RE: BB434
>
> Confidential
>
> Done on 600220214
>
> Stock due 3rd Nov
>
> [cid:image001.png@01DC48C0.7719C310]
>
> Kind regards
> Phil Whitehouse
> Sales Support
> Classic, Pro Music & AV Division
> Yamaha Music Europe GmbH (UK)
> 0344 811 1115 option 1
>
> [Untitled-6]<http://uk.yamaha.com/>
>
> [email]<mailto:Deborah.McGarry@music.yamaha.com> [twit]
> <http://www.twitter.com/YamahaUK> [youTube]
> <https://www.youtube.com/yamahacorporation>
> [cid:image006.jpg@01DC48C0.7719C310]
> <https://www.facebook.com/YamahaMusicProductionUK>
>
> From: Yamaha Customer Support (UK.ServiceAdmin)
> <uk.serviceadmin@contact.europe.yamaha.com>
> Sent: 28 October 2025 17:41
> To: hello@expressmusic.co.uk
> Cc: Sales-Support(UK) <Sales-Support-UK@music.yamaha.com>
> Subject: Re: BB434
>
> Thanks Tim
>
> I will collect once able, the form has been filed in our collection
> folder with your case number on, so I will come back to you on this
> email once we are able to collect.
>
> @Sales - please place an advance replacement on for the following
> dealer
>
> BP0031834 - Express music
> GBB434IB - VFW8790
> INV:- 4000363075
>
> Many thanks
>
> Julie
>
> --------------- Original Message ---------------
> From: [hello@expressmusic.co.uk<mailto:hello@expressmusic.co.uk>]
> Sent: 28/10/2025, 16:39
> To:
> uk.serviceadmin@contact.europe.yamaha.com<mailto:uk.serviceadmin@contact.europe.yamaha.com>
> Subject: Re: BB434
>
> Yes that's the one Julie, thank you
>
> On 2025-10-28 16:12, Yamaha Customer Support (UK.ServiceAdmin) wrote:
>> Hi Tim
>> That invoice does not have the serial number on it, but I can see we
>> sold you one. Can you confirm it is the ice blue version?
>>
>> Julie
>>
>> --------------- Original Message ---------------
>> From: [hello@expressmusic.co.uk<mailto:hello@expressmusic.co.uk>]
>> Sent: 28/10/2025, 15:44
>> To:
> uk.serviceadmin@contact.europe.yamaha.com<mailto:uk.serviceadmin@contact.europe.yamaha.com>
>> Subject: Re: BB434
>>
>> Hi here's the credit form as requested.
>>
>> Tim.
>>
>> On 2025-10-27 13:56, Yamaha Customer Support (UK.ServiceAdmin)
> wrote:
>>> Dear Tim,
>>>
>>> Thank you for your email.
>>> For your reference, your case number is 00497797.
>>>
>>> Sorry in the delay, we are experiencing a large volume of emails at
>>> present. We can't collect any faulty goods at present, but we can
>>> arrange a replacement. Can you fill this credit and replacement
> form
>>> out and return by reply.
>>>
>>> Thank you and best regards,
>>>
>>> Julie Lewis
>>>
>>> Yamaha Customer Service and Support
>>>
>>> Yamaha Music Europe GmbH
>>> Siemensstrasse 22-34
>>> 25462 Rellingen
>>> Germany
>>> www.yamaha.com [1]<https://www.yamaha.com/> [1]
>>>
>>> Managing Directors: Marco Papini, Masato Oshiki
>>> Court of Registration: Commercial Register of the District Court of
>>> Pinneberg, HRB 5612
>>>
>>> This message may contain confidential information. If you are not
>> the
>>> intended recipient please inform us. Any unauthorised
> dissemination,
>>> distribution or copying hereof is prohibited.
>>>
>>> --------------- Original Message ---------------
>>> From: [hello@expressmusic.co.uk<mailto:hello@expressmusic.co.uk>]
>>> Sent: 14/10/2025, 13:28
>>> To:
> uk.serviceadmin@contact.europe.yamaha.com<mailto:uk.serviceadmin@contact.europe.yamaha.com>
>>> Subject: BB434
>>>
>>> We have had a BB434 S/N ILN114080 arrive with a finish flaw on the
>>> front
>>> of the headstock (see image), could we get this one returned and
>>> replaced please.
>>> Our customer ID number is: BP0031854
>>> The Invoice number is : 4000363075
>>>
>>> Thanks.
>>> Tim
>>> Express Music
>>
>> Links:
>> ------
>> [1]
> https://www.yamaha.com<https://www.yamaha.com/>[https://ycjgigya.my.salesforce.com/servlet/servlet.ImageServer?oid=00D2v000002KujC&esid=018fB00000BGacH&from=ext
> [2]]
>
> Links:
> ------
> [1] https://www.yamaha.com
> [2]
> https://ycjgigya.my.salesforce.com/servlet/servlet.ImageServer?oid=00D2v000002KujC&esid=018fB00000BGacH&from=ext
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<html>
<head>
<title></title>
</head>
<body>Hi Phil<br />
<br />
Sorry we can't collect any goods at present. The system we use to arrange the RMA is not working for us so we are having to put collections on hold at present. We have your credit form in our collection folder and as soon as we can I will come back to you on this case number 00497797 and let you know.<br />
<br />
Please excuse the delay on this, they are trying their best to get the system working.<br />
<br />
Kind regards<br />
<br />
Julie Lewis <br />
<br />
<br />
<br />
<br />
--------------- Original Message ---------------<br />
From: [<a href="mailto:hello@expressmusic.co.uk">hello@expressmusic.co.uk</a>]<br />
Sent: 21/11/2025, 11:33<br />
To: <a href="mailto:uk.serviceadmin@contact.europe.yamaha.com">uk.serviceadmin@contact.europe.yamaha.com</a><br />
Subject: Re: BB434<br />
<br />
Hi<br />
any chance of getting the BB bass collected<br />
its been nearly a month now .....<br />
ready and waiting by our door, all boxed up and ready to go<br />
replacement received, faulty bass invoiced and direct debit taken as<br />
well so would be good to get this tidied up<br />
phil<br />
<br />
<br />
On 2025-10-29 10:45, Yamaha Customer Support (UK.ServiceAdmin) wrote:<br />
> Thanks Phil<br />
> Sorry on the mix up of the BP number<br />
><br />
> Julie<br />
><br />
> --------------- Original Message ---------------<br />
> From: <a href="mailto:Sales-Support-UK@music.yamaha.com">Sales-Support-UK@music.yamaha.com</a><br />
> [<a href="mailto:sales-support-uk@music.yamaha.com">sales-support-uk@music.yamaha.com</a>]<br />
> Sent: 29/10/2025, 10:40<br />
> To: <a href="mailto:uk.serviceadmin@contact.europe.yamaha.com">uk.serviceadmin@contact.europe.yamaha.com</a>;<br />
> <a href="mailto:hello@expressmusic.co.uk">hello@expressmusic.co.uk</a><br />
> Subject: RE: BB434<br />
><br />
> Confidential<br />
><br />
> Done on 600220214<br />
><br />
> Stock due 3rd Nov<br />
><br />
> [cid:<a href="mailto:image001.png@01DC48C0.7719C310">image001.png@01DC48C0.7719C310</a>]<br />
><br />
> Kind regards<br />
> Phil Whitehouse<br />
> Sales Support<br />
> Classic, Pro Music & AV Division<br />
> Yamaha Music Europe GmbH (UK)<br />
> 0344 811 1115 option 1<br />
><br />
> [Untitled-6]<<a href="http://uk.yamaha.com/" target="_blank">http://uk.yamaha.com/</a>><br />
><br />
> [email]<mailto:<a href="mailto:Deborah.McGarry@music.yamaha.com">Deborah.McGarry@music.yamaha.com</a>> [twit]<br />
> <<a href="http://www.twitter.com/YamahaUK" target="_blank">http://www.twitter.com/YamahaUK</a>> [youTube]<br />
> <<a href="https://www.youtube.com/yamahacorporation" target="_blank">https://www.youtube.com/yamahacorporation</a>><br />
> [cid:<a href="mailto:image006.jpg@01DC48C0.7719C310">image006.jpg@01DC48C0.7719C310</a>]<br />
> <<a href="https://www.facebook.com/YamahaMusicProductionUK" target="_blank">https://www.facebook.com/YamahaMusicProductionUK</a>><br />
><br />
> From: Yamaha Customer Support (UK.ServiceAdmin)<br />
> <<a href="mailto:uk.serviceadmin@contact.europe.yamaha.com">uk.serviceadmin@contact.europe.yamaha.com</a>><br />
> Sent: 28 October 2025 17:41<br />
> To: <a href="mailto:hello@expressmusic.co.uk">hello@expressmusic.co.uk</a><br />
> Cc: Sales-Support(UK) <<a href="mailto:Sales-Support-UK@music.yamaha.com">Sales-Support-UK@music.yamaha.com</a>><br />
> Subject: Re: BB434<br />
><br />
> Thanks Tim<br />
><br />
> I will collect once able, the form has been filed in our collection<br />
> folder with your case number on, so I will come back to you on this<br />
> email once we are able to collect.<br />
><br />
> @Sales - please place an advance replacement on for the following<br />
> dealer<br />
><br />
> BP0031834 - Express music<br />
> GBB434IB - VFW8790<br />
> INV:- 4000363075<br />
><br />
> Many thanks<br />
><br />
> Julie<br />
><br />
> --------------- Original Message ---------------<br />
> From: [<a href="mailto:hello@expressmusic.co.uk">hello@expressmusic.co.uk</a><mailto:<a href="mailto:hello@expressmusic.co.uk">hello@expressmusic.co.uk</a>>]<br />
> Sent: 28/10/2025, 16:39<br />
> To:<br />
> <a href="mailto:uk.serviceadmin@contact.europe.yamaha.com">uk.serviceadmin@contact.europe.yamaha.com</a><mailto:<a href="mailto:uk.serviceadmin@contact.europe.yamaha.com">uk.serviceadmin@contact.europe.yamaha.com</a>><br />
> Subject: Re: BB434<br />
><br />
> Yes that's the one Julie, thank you<br />
><br />
> On 2025-10-28 16:12, Yamaha Customer Support (UK.ServiceAdmin) wrote:<br />
>> Hi Tim<br />
>> That invoice does not have the serial number on it, but I can see we<br />
>> sold you one. Can you confirm it is the ice blue version?<br />
>><br />
>> Julie<br />
>><br />
>> --------------- Original Message ---------------<br />
>> From: [<a href="mailto:hello@expressmusic.co.uk">hello@expressmusic.co.uk</a><mailto:<a href="mailto:hello@expressmusic.co.uk">hello@expressmusic.co.uk</a>>]<br />
>> Sent: 28/10/2025, 15:44<br />
>> To:<br />
> <a href="mailto:uk.serviceadmin@contact.europe.yamaha.com">uk.serviceadmin@contact.europe.yamaha.com</a><mailto:<a href="mailto:uk.serviceadmin@contact.europe.yamaha.com">uk.serviceadmin@contact.europe.yamaha.com</a>><br />
>> Subject: Re: BB434<br />
>><br />
>> Hi here's the credit form as requested.<br />
>><br />
>> Tim.<br />
>><br />
>> On 2025-10-27 13:56, Yamaha Customer Support (UK.ServiceAdmin)<br />
> wrote:<br />
>>> Dear Tim,<br />
>>><br />
>>> Thank you for your email.<br />
>>> For your reference, your case number is 00497797.<br />
>>><br />
>>> Sorry in the delay, we are experiencing a large volume of emails at<br />
>>> present. We can't collect any faulty goods at present, but we can<br />
>>> arrange a replacement. Can you fill this credit and replacement<br />
> form<br />
>>> out and return by reply.<br />
>>><br />
>>> Thank you and best regards,<br />
>>><br />
>>> Julie Lewis<br />
>>><br />
>>> Yamaha Customer Service and Support<br />
>>><br />
>>> Yamaha Music Europe GmbH<br />
>>> Siemensstrasse 22-34<br />
>>> 25462 Rellingen<br />
>>> Germany<br />
>>> <a href="https://www.yamaha.com" target="_blank">www.yamaha.com</a> [1]<<a href="https://www.yamaha.com/" target="_blank">https://www.yamaha.com/</a>> [1]<br />
>>><br />
>>> Managing Directors: Marco Papini, Masato Oshiki<br />
>>> Court of Registration: Commercial Register of the District Court of<br />
>>> Pinneberg, HRB 5612<br />
>>><br />
>>> This message may contain confidential information. If you are not<br />
>> the<br />
>>> intended recipient please inform us. Any unauthorised<br />
> dissemination,<br />
>>> distribution or copying hereof is prohibited.<br />
>>><br />
>>> --------------- Original Message ---------------<br />
>>> From: [<a href="mailto:hello@expressmusic.co.uk">hello@expressmusic.co.uk</a><mailto:<a href="mailto:hello@expressmusic.co.uk">hello@expressmusic.co.uk</a>>]<br />
>>> Sent: 14/10/2025, 13:28<br />
>>> To:<br />
> <a href="mailto:uk.serviceadmin@contact.europe.yamaha.com">uk.serviceadmin@contact.europe.yamaha.com</a><mailto:<a href="mailto:uk.serviceadmin@contact.europe.yamaha.com">uk.serviceadmin@contact.europe.yamaha.com</a>><br />
>>> Subject: BB434<br />
>>><br />
>>> We have had a BB434 S/N ILN114080 arrive with a finish flaw on the<br />
>>> front<br />
>>> of the headstock (see image), could we get this one returned and<br />
>>> replaced please.<br />
>>> Our customer ID number is: BP0031854<br />
>>> The Invoice number is : 4000363075<br />
>>><br />
>>> Thanks.<br />
>>> Tim<br />
>>> Express Music<br />
>><br />
>> Links:<br />
>> ------<br />
>> [1]<br />
> <a href="https://www.yamaha.com<https://www.yamaha.com/>" target="_blank">https://www.yamaha.com<https://www.yamaha.com/></a>[<a href="https://ycjgigya.my.salesforce.com/servlet/servlet.ImageServer?oid=00D2v000002KujC&esid=018fB00000BGacH&from=ext" target="_blank">https://ycjgigya.my.salesforce.com/servlet/servlet.ImageServer?oid=00D2v000002KujC&esid=018fB00000BGacH&from=ext</a><br />
> [2]]<br />
><br />
> Links:<br />
> ------<br />
> [1] <a href="https://www.yamaha.com" target="_blank">https://www.yamaha.com</a><br />
> [2]<br />
> <a href="https://ycjgigya.my.salesforce.com/servlet/servlet.ImageServer?oid=00D2v000002KujC&esid=018fB00000BGacH&from=ext" target="_blank">https://ycjgigya.my.salesforce.com/servlet/servlet.ImageServer?oid=00D2v000002KujC&esid=018fB00000BGacH&from=ext</a><img alt="" src="https://ycjgigya.my.salesforce.com/servlet/servlet.ImageServer?oid=00D2v000002KujC&esid=018fB00000DRLP3&from=ext"></body>
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