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Date: Tue, 12 Aug 2025 16:44:57 +0100
From: hello@expressmusic.co.uk
To: steven ashton <s.ashton2105@gmail.com>
Subject: Re: Express Music Enquiry - 6626
In-Reply-To: <CABqBZBU7dgJd8ev2gaCgTF2B-ccFzJS+rZ2TrUi_resKY2AH8g@mail.gmail.com>
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 <e0c27401c78efc93aa0ab57616061deb@expressmusic.co.uk>
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 <9ccbae3a7c3bd3639d239ec0e7173eef@expressmusic.co.uk>
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Hi Steve

Just a quick email to confirm the Grestch arrived back here today

We will process the refund today (i may take a few days to show on your 
account)

Refund Total £1610 (£1650 Less Collection Carriage of £40)

Did you get a confirmation email from Parcel Force ? If so are you able 
to forward it to us (has a link to the vat invoice)

Regards
Phil
Express Music


On 2025-08-06 13:53, steven ashton wrote:
> Hi Tim,
> 
> That's great, thank you very much.
> 
> Regards,
> 
> Steve.
> 
> On Wed, Aug 6, 2025 at 1:23 PM <hello@expressmusic.co.uk> wrote:
> 
>> Hi Steve,
>> 
>> I've arranged collection with parcelforce for tomorrow and ticked
>> driver
>> to bring the labels. ref: PFW11128352
>> 
>> Please let me know if you have any problems.
>> 
>> Thanks.
>> Tim.
>> 
>> On 2025-08-06 12:00, steven ashton wrote:
>>> Thanks Tim, that would be great.
>>> 
>>> Steve.
>>> 
>>> On Wed, Aug 6, 2025 at 11:57 AM <hello@expressmusic.co.uk>
>> wrote:
>>> 
>>>> Hi Steve,
>>>> 
>>>> Ok no problem, we'll arrange collection with Parcelforce I'm sure
>>>> they
>>>> bring labels.
>>>> 
>>>> Tim.
>>>> 
>>>> On 2025-08-06 11:48, steven ashton wrote:
>>>>> I don't have any means of printing, is there any other way?
>> could
>>>> the
>>>>> driver bring labels?
>>>>> 
>>>>> Steve.
>>>>> 
>>>>> On Wed, Aug 6, 2025 at 11:07 AM <hello@expressmusic.co.uk>
>>>> wrote:
>>>>> 
>>>>>> Ok, I'll arrange collection for tomorrow, are you ok to print
>> the
>>>>>> labels
>>>>>> off if we send you a link?
>>>>>> 
>>>>>> Tim.
>>>>>> 
>>>>>> On 2025-08-06 10:59, steven ashton wrote:
>>>>>>> Hi Tim,
>>>>>>> 
>>>>>>> Any day this week would be fine.
>>>>>>> 
>>>>>>> Regards,
>>>>>>> 
>>>>>>> Steve.
>>>>>>> 
>>>>>>> On Wed, Aug 6, 2025 at 10:47 AM <hello@expressmusic.co.uk>
>>>>>> wrote:
>>>>>>> 
>>>>>>>> Hi Steve,
>>>>>>>> 
>>>>>>>> Sorry to hear you're not getting on with the Gretsch, is
>> there
>>>> a
>>>>>>>> particular day you'd like us to arrange collection for?.
>>>>>>>> 
>>>>>>>> Regards.
>>>>>>>> Tim.
>>>>>>>> 
>>>>>>>> On 2025-08-06 10:28, s.ashton2105@gmail.com wrote:
>>>>>>>>> Name: Steve Ashton
>>>>>>>>> 
>>>>>>>>> Address: 52 Whalley Rd. Middleton, Manchester.
>>>>>>>>> 
>>>>>>>>> Postcode: M24 6FS
>>>>>>>>> 
>>>>>>>>> Telephone: 07811965648
>>>>>>>>> 
>>>>>>>>> Email: s.ashton2105@gmail.com
>>>>>>>>> 
>>>>>>>>> Enquiry: Hi, I wish to exercise my right to return the
>> Gretsch
>>>>>>>> Guitar
>>>>>>>>> purchased 30/7/25. order no. 27520. it's a lovely guitar but
>> I
>>>>>>>> just
>>>>>>>>> can't get used to the hand playing position, I've never had
>> a
>>>>>>>> Gretsch
>>>>>>>>> before and it all seems a bit weird.
>>>>>>>>> If you can arrange for it to be picked up I will pay for the
>>>>>>>> carriage.
>>>>>>>>> Sorry.
>>>>>>>>> 
>>>>>>>>> Regards,
>>>>>>>>> 
>>>>>>>>> s. Ashton.