File: D:/hMailServer/Data/expressmusic.co.uk/hello/49/{4926C268-2BFC-4392-B4E2-DEF79BB778DA}.eml
Return-Path: steelfish44@gmail.com
Delivered-To: hello@expressmusic.co.uk
Received: from mail-qv1-f41.google.com (mail-qv1-f41.google.com [209.85.219.41])
by mail.itpartnership.com with ESMTPS
(version=TLSv1.3 cipher=TLS_AES_128_GCM_SHA256 bits=128)
; Wed, 8 Apr 2026 14:46:12 +0100
Received: by mail-qv1-f41.google.com with SMTP id 6a1803df08f44-8a23f802e0cso96521866d6.1
for <hello@expressmusic.co.uk>; Wed, 08 Apr 2026 06:46:11 -0700 (PDT)
ARC-Seal: i=1; a=rsa-sha256; t=1775655970; cv=none;
d=google.com; s=arc-20240605;
b=MXzE71xeG93aQg9qfS4XhubOR4tlSAEJlAd0fVyNTqqE11Phl3f1FN/Fu7lyNCnTCO
RTdk0MbB6kKMEK1XJdMB9zqgss15wAiHmQP/tAHPU9RA7FbD/x7KFCkBmgqu16fQzV58
J7v+6L/QQKX57dWZSHctBiYgNdth4OIQbSteaauIxgyalkslS44yU/iiC0uuOx4seXpe
8t4TT2Sm5CfsLcFup91qQAQrSwwK5AmgaQ4OSmWZJvAWqogXK9qaEvTwumrHGMBXNmYa
qXQj/pHMqXEuHHojc0k+RRdsiB6DZbZsm7VUVd8p990JqSpdremPkyAbrCOFSGyK2oYK
tV0g==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20240605;
h=to:subject:message-id:date:from:reply-to:in-reply-to:references
:mime-version:dkim-signature;
bh=VsF/5s4bD08lnUWP3Ls7OjKZtsG4s2JNjZnEl4KOBLQ=;
fh=gipsHE33Hd6XPvhxEcD8debyKRdtWjjSyqlWi9iPCmo=;
b=ia+v4Vscjw91hd5dSKk8Snp71I1faJphCbQEP1ePRHq3sPF0XFGuJQsblpZyM7X/kk
iZmVs5TIimvKm1TugDP3xYctd18Tu+0MPQNWu7nssP8mbMlnIDXTD8m3orl2V0APzRLB
deVuUpGFpjCWPz0mATuo4q8Ze5iY/ws2vrZgJ8eFdQV6p95R3HqazNWzAHUC+OapPgoq
joXgq6wMXd2wietS/eUqOemwWRW/ZMFz0bljyIWk23fGT5Ts8uJEXjEFnjRa1cdbMtgI
M17fM7utd5+JgkkLKqyXKZlwMD2aExCKJeBbjIsVdaR+cRA71YyNBAdtSnp8wJwGI1NT
NATQ==;
darn=expressmusic.co.uk
ARC-Authentication-Results: i=1; mx.google.com; arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20251104; t=1775655970; x=1776260770; darn=expressmusic.co.uk;
h=to:subject:message-id:date:from:reply-to:in-reply-to:references
:mime-version:from:to:cc:subject:date:message-id:reply-to;
bh=VsF/5s4bD08lnUWP3Ls7OjKZtsG4s2JNjZnEl4KOBLQ=;
b=M8a6+Qlj4+K5bFzCFvdmy4UHZPKcuKuY9i4h/dMzTTq3ZG8r5huPo4l7SBJUV/3t8Q
Z+p8r9XW1uD6iO3OfrRfmoBOKHsR3oMSInHF26rgHkTqAAR3sX/JLtlDODXD/oESYc6x
9SJpeyAYByA9lX29PqEWJzPDqThxtu29C8xEPmYDuTx8s2mb8vV1fZ3zub0+YJzYxMij
3NW/cqxlJOepKeBnFLnLZ/ethDaLRfNXr1ZHEuyL4ZJN6oS9q63WXhnEk/Ig4nlPh4pi
OZ1/QSlTb3asQJZpxg1DcRhPwcbEfXX5HYat6ktlYPRrjgTYgCTlhxNLGUTtlP2TNo/c
M1+A==
X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=1e100.net; s=20251104; t=1775655970; x=1776260770;
h=to:subject:message-id:date:from:reply-to:in-reply-to:references
:mime-version:x-gm-gg:x-gm-message-state:from:to:cc:subject:date
:message-id:reply-to;
bh=VsF/5s4bD08lnUWP3Ls7OjKZtsG4s2JNjZnEl4KOBLQ=;
b=sIO/T6wd5tcoDeSI2RF4vaL9c5YNVjlQHbN8axkndw1QVmppRctPrNjQCPwK4rwHcC
lpMHbmjT89J4H7nddd3M1gpOELCc52HNsNLQt7RlNXykOf7YQdpaEwQDdvxEfzzReODw
fFAKS/CA49etFcB80tR2QrQ8myd37ZWEcjvK5TVwU6JsUJjrLdv5KD+6AbSta71Ebt5a
qXq+/kdbTQqWusaVufg0dM6b3wtMDlISkLi/BYGmEEcFLwJjhQsMBGtlNox+nwm98eJQ
VTNDaOmiFNwe6NwJjkUFwtO4iOCwZ826W8ztC0gUxGBcMnliwI3iMoHsgsbvVT0r/qmx
2XFw==
X-Gm-Message-State: AOJu0YxMw25/wmchc2dG7EzLL321n1z6K+fo71cGuZYrtDO/FsAfUQ2C
vktnkUZPgYoCzzbee+CIgzTWw97kFx8T5bPM3Gq1ogerGkrcnypUDo0jEWkVhsLuM+uyBLTku5Q
j/YGnJZFeS1KP33jQikHeMpgPwTlz8klehaDq
X-Gm-Gg: AeBDietno569ZtkxT+I7B7tFTdiaeG6tJzGqQxV7p7hCV5+kNEs91RGhCsjm/M/oLRm
JsmvkqMs2cVWEXwIZ3vHMvDDDu1DLezjGVGvWCmlliQBrumI7/tLTzLUtg1Q5pxapoL/P4Dopdd
Z6LsitQIoLINJ2ZvVvcSm0lhGjkU3EE4SSMOHzBY9DM6ugnv0UTgk+TMxL1tPMtPcv3nX6IRmvd
a63wJ7NDG8ZEWt8L9oqU66ilm8xqWU6yjybGpdp6EVquOsWNiJ7PW0yC5TZcqhRJS8jcwOaf7E9
oOhzkNvX3cbcduDirMCVVb3NsRYYoN2ye3d6y0JNWLPJBcF4UjTRl0BuRRlQKS4=
X-Received: by 2002:a05:6214:246a:b0:89c:c75a:e83b with SMTP id
6a1803df08f44-8a7051997e6mr344157466d6.54.1775655968447; Wed, 08 Apr 2026
06:46:08 -0700 (PDT)
MIME-Version: 1.0
References: <f6fcbe1b4be3eb2397f81419941cfe54@expressmusic.co.uk>
<93370157fdd58fad7e854b2b23ed8315@expressmusic.co.uk> <bdc7f41c29beae78f6e30fa93101f6b8@expressmusic.co.uk>
<CAL5TBe5wRB6+M9yhhbXFOR3CkKP1wbZeUeedMzvQXR-EMYBdbw@mail.gmail.com>
<4bb98d363c9e058d629f060d5a79d493@expressmusic.co.uk> <CAL5TBe7Ne5M0i7zh8duQvqYqqEuRSOvreEAfyEgX95qGCzT_yQ@mail.gmail.com>
<995439ea061d7f51b42cf37f24f746bd@expressmusic.co.uk> <CAL5TBe49Yxa6RH9Qeqd_EJTS6hVZQmjE+RGDViq7wAtD=3Nw_w@mail.gmail.com>
<2bef9c6f1f171065476da2a0039840e4@expressmusic.co.uk> <CAL5TBe7c8vzjvhJGyvNem-mYCvJzq1C0wsf8w92cnUBbFDJcag@mail.gmail.com>
<ad857e234a43b2a48656e5fc4729b5c3@expressmusic.co.uk> <CAL5TBe7XoPvOyGLg7PpRTtkM0QijwqXRyS=+iz8xGBiBDn_awA@mail.gmail.com>
<c0ba9f02ab596338037cdc64dbe22038@expressmusic.co.uk> <CAL5TBe5Ck6pw2B6q38VKdC4rLsgqmN1wnF1V5VT7VWvf5Q9-sw@mail.gmail.com>
<7e2ce6c54f00c415dcde1b74600ea099@expressmusic.co.uk> <CAL5TBe4--Z3Zpn6m-KSgnWsXgMAV+buYrSdHxCQP30=bVjNBnA@mail.gmail.com>
<cbcc6c3037e16bf2781c4f6a6d40c8e5@expressmusic.co.uk> <CAL5TBe7frj5AbKdb5=TdkeZY3eOVuaJgQe0h0Omhc61YU6EmWg@mail.gmail.com>
<f40ccb7e60201652d0f1b4d3704a3d44@expressmusic.co.uk>
In-Reply-To: <f40ccb7e60201652d0f1b4d3704a3d44@expressmusic.co.uk>
Reply-To: steelfish44@gmail.com
From: Joe Harrison <steelfish44@gmail.com>
Date: Wed, 8 Apr 2026 14:45:55 +0100
X-Gm-Features: AQROBzC7mzn0rnwjY5X9XPoTyyx7RkifC9mPI_CppHF8Qdj6AZm4IDrnMXUW0ik
Message-ID: <CAL5TBe4pdD9fN+Z_3tD_E_HUEzUiDq7PaY729o_XrG7_4D1u0w@mail.gmail.com>
Subject: Re: FedEx proof of delivery and GPS delivery coordinates
To: hello@expressmusic.co.uk
Content-Type: multipart/alternative; boundary="0000000000003e24f9064ef31f79"
--0000000000003e24f9064ef31f79
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
Perfect thanks very much. Just seen the Taylor money arrive. Just waiting
for the FedEx guy now.
Cheers
Joe
On Wed, 8 Apr 2026 at 14:41, <hello@expressmusic.co.uk> wrote:
> Hi Joe,
>
> Just confirming we have transferred the money today for the GS Mini.
>
> Hope the Strat gets collected ok and we can wrap this up for you!
>
> Kind Regards,
> Phil
> Express Music
>
> On 2026-04-08 08:17, Joe Harrison wrote:
> > Hi Phil,
> >
> > Here you go, my Starling details.
> >
> > Account Number: 41385001
> > Sort Code: 608371
> > Account Name: Joseph Harrison
> >
> > Your parcel is all boxed up, label printed and ready to. I found some
> > extra padding material as well so it=E2=80=99s like a well stuffed matt=
ress
> > for when they pick it up.
> >
> > Cheers
> > Joe.
> >
> > On Tue, 7 Apr 2026 at 13:47, <hello@expressmusic.co.uk> wrote:
> >
> >> Hi Joe,
> >>
> >> When you get a chance, please can you send over your bank details so
> >>
> >> that we can pay you for the Taylor GS Mini.
> >>
> >> We will get that payment done asap!
> >>
> >> Kind Regards,
> >> Phil
> >> Express Music
> >>
> >> On 2026-04-07 11:21, Joe Harrison wrote:
> >>> Hi Phil,
> >>>
> >>> Glad you enjoyed it.
> >>>
> >>> Yes someone will be in all days this week and I=E2=80=99ve got a prin=
ter
> >> for
> >>> the return label, no problem.
> >>>
> >>> Thanks
> >>> Joe
> >>>
> >>> On Tue, 7 Apr 2026 at 10:57, <hello@expressmusic.co.uk> wrote:
> >>>
> >>>> Morning Joe,
> >>>>
> >>>> Yes, we had a lovely chilled weekend thank you. We don't take a
> >>>> break
> >>>> very often so it felt like a real treat.
> >>>>
> >>>> Option 3 is good with us. Please can you confirm you are able to
> >>>> print
> >>>> out a label?
> >>>>
> >>>> Let us know what day someone will be home this week and we will
> >>>> arrange
> >>>> the collection with FedEx. Let's hope they do a better job this
> >>>> time!
> >>>>
> >>>> We are in the shop today if you need to speak to us - 01926
> >> 808982
> >>>>
> >>>> Kind Regards,
> >>>> Phil
> >>>> Express Music
> >>>>
> >>>> On 2026-04-06 20:57, Joe Harrison wrote:
> >>>>> Hi Phil,
> >>>>>
> >>>>> Thanks for that. Hope you enjoyed a great long weekend.
> >>>>>
> >>>>> Did a lot of thinking and obsessing over the weekend. If the
> >>>> supply
> >>>>> chain situation at the minute hadn't of sucked I might have gone
> >>>> with
> >>>>> option 2, but it does sound like a bit of a nightmare in terms
> >> of
> >>>>> leadtimes so can we go with option #3 return and refund instead.
> >> I
> >>>> did
> >>>>> box up the strat again that same evening so it's as it came with
> >>>> all
> >>>>> the stickers, spare strings etc intact.
> >>>>>
> >>>>> Can't stress this enough though - you and the team have been
> >>>> amazing
> >>>>> throughout. Things do sometimes go wrong that are outside of
> >>>>> everyone's control but you did your all to sort it.
> >>>>>
> >>>>> Thanks again
> >>>>> Joe
> >>>>>
> >>>>> On Thu, 2 Apr 2026, 16:07 , <hello@expressmusic.co.uk> wrote:
> >>>>>
> >>>>>> Hi Joe,
> >>>>>>
> >>>>>> No, that's not normal but can happen during transit. It
> >> certainly
> >>>>>> wasn't
> >>>>>> like that when it left here. Fender class this as a cosmetic
> >> flaw
> >>>>>> that
> >>>>>> won't impact on the playability or stability in any way. Sorry
> >>>> you
> >>>>>> are
> >>>>>> on the receiving end of this!
> >>>>>>
> >>>>>> First option: Keep it and we can offer a 10% discount.
> >>>>>>
> >>>>>> Second option: We will arrange a collection and get you a
> >>>>>> replacement on
> >>>>>> order with Fender. The current eta is mid April with them so
> >> may
> >>>>>> take a
> >>>>>> few weeks realistically to get it to you.
> >>>>>>
> >>>>>> Third option: We get it back here and issue a refund. We will
> >>>> just
> >>>>>> buy
> >>>>>> the Taylor off you.
> >>>>>>
> >>>>>> Have a think over the weekend what you want to do. We are back
> >> in
> >>>>>> the
> >>>>>> shop Tuesday.
> >>>>>>
> >>>>>> Speak soon,
> >>>>>> Phil
> >>>>>> Express Music
> >>>>>>
> >>>>>> On 2026-04-02 15:56, Joe Harrison wrote:
> >>>>>>> So the only thing is, there=E2=80=99s a crack in paint on both si=
des
> >>>> of
> >>>>>> the
> >>>>>>> neck where it meets the body. One side is prominent, the other
> >>>>>> side is
> >>>>>>> smaller but still there.
> >>>>>>>
> >>>>>>> That=E2=80=99s not normal, right? I=E2=80=99ve just checked my ou=
tgoing
> >>>>>> Standard
> >>>>>>> Strat and that=E2=80=99s perfect.
> >>>>>>>
> >>>>>>> I=E2=80=99ve dropped you some pics.
> >>>>>>>
> >>>>>>> Joe
> >>>>>>>
> >>>>>>> On Thu, 2 Apr 2026 at 15:37, <hello@expressmusic.co.uk> wrote:
> >>>>>>>
> >>>>>>>> PHEW!!!!
> >>>>>>>>
> >>>>>>>> We are all very relieved, as I'm sure you are too. What a
> >> feck
> >>>> up
> >>>>>>>> haha
> >>>>>>>> glad the driver managed to get it back off them. Now you can
> >>>>>> enjoy
> >>>>>>>> playing it!
> >>>>>>>>
> >>>>>>>> Have a good Easter : )
> >>>>>>>>
> >>>>>>>> On 2026-04-02 15:34, Joe Harrison wrote:
> >>>>>>>>> Good news!
> >>>>>>>>>
> >>>>>>>>> I have it. Took the fedex guy nearly an hour to get it off
> >>>> them.
> >>>>>>>> They
> >>>>>>>>> didn=E2=80=99t want to give it up he said. Apologised profusely=
.
> >> But
> >>>>>>>> it=E2=80=99s
> >>>>>>>>> here ok.
> >>>>>>>>>
> >>>>>>>>> Thanks very much for chasing it for me. I=E2=80=99m certain of =
you
> >>>>>>>> hadn=E2=80=99t
> >>>>>>>>> I don=E2=80=99t think we=E2=80=99s have seen it again.
> >>>>>>>>>
> >>>>>>>>> Cheers
> >>>>>>>>> Joe
> >>>>>>>>> Ps it feels lovely!
> >>>>>>>>>
> >>>>>>>>> On Thu, 2 Apr 2026 at 11:32, <hello@expressmusic.co.uk>
> >> wrote:
> >>>>>>>>>
> >>>>>>>>>> =F0=9F=98=82 Yes should be interesting!
> >>>>>>>>>>
> >>>>>>>>>> On 2026-04-02 11:29, Joe Harrison wrote:
> >>>>>>>>>>> Thanks Phil. Appreciate it. Like I say I know it=E2=80=99s no=
t
> >>>> your
> >>>>>>>>>> fault.
> >>>>>>>>>>>
> >>>>>>>>>>> I=E2=80=99m semi amused to see how well that fedex guy gets o=
n
> >>>>>> trying
> >>>>>>>> to
> >>>>>>>>>> get
> >>>>>>>>>>> that guitar back. The family at 23 Maybank yesterday were
> >> in
> >>>>>>>> full
> >>>>>>>>>> on
> >>>>>>>>>>> Trump denial mode yesterday when I asked them.
> >>>>>>>>>>>
> >>>>>>>>>>> Cheers
> >>>>>>>>>>> Joe.
> >>>>>>>>>>>
> >>>>>>>>>>> On Thu, 2 Apr 2026 at 11:21, <hello@expressmusic.co.uk>
> >>>> wrote:
> >>>>>>>>>>>
> >>>>>>>>>>>> Hi Joe,
> >>>>>>>>>>>>
> >>>>>>>>>>>> FedEx say they'll coming back to collect the parcel's
> >> from
> >>>>>> both
> >>>>>>>>>>>> addresses today and swapping them over, so we'll see what
> >>>>>>>>>> happens.
> >>>>>>>>>>>> We'll keep an eye on it, but obviously, let us know if
> >> you
> >>>>>> get
> >>>>>>>>>> any
> >>>>>>>>>>>> news
> >>>>>>>>>>>> first.
> >>>>>>>>>>>>
> >>>>>>>>>>>> Thanks.
> >>>>>>>>>>>> Phil
> >>>>>>>>>>>> On 2026-04-01 18:54, Joe Harrison wrote:
> >>>>>>>>>>>>> Hi Phil,
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> I have some what's probably bad news for the pair of us.
> >> I
> >>>>>>>> took
> >>>>>>>>>> a
> >>>>>>>>>>>> trip
> >>>>>>>>>>>>> to those coordinates and 23 Maybank Rd (it is just a few
> >>>>>> mins
> >>>>>>>>>>>> drive
> >>>>>>>>>>>>> from my house - about the length of time between my
> >> 'it's
> >>>>>> been
> >>>>>>>>>>>> signed
> >>>>>>>>>>>>> for notification' and our phone call earlier in fact).
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> I knocked on the door and asked politely for my parcel
> >> and
> >>>>>>>> asked
> >>>>>>>>>>>> if
> >>>>>>>>>>>>> they had received anything today. The kind people at 23
> >>>>>> flatly
> >>>>>>>>>>>> denied
> >>>>>>>>>>>>> having received any parcels today and certainly didn't
> >>>> have
> >>>>>>>>>> mine.
> >>>>>>>>>>>> I
> >>>>>>>>>>>>> left.
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> I'd left their parcel in my car to do a swap in the
> >> event
> >>>>>> that
> >>>>>>>>>>>> they'd
> >>>>>>>>>>>>> give me my parcel, I still have it.
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> I've attached a pic of the house, geo-tagged. Not sure
> >> if
> >>>>>> that
> >>>>>>>>>> is
> >>>>>>>>>>>>> going to be of any use to Fedex or speed things up, but
> >> at
> >>>>>>>> this
> >>>>>>>>>>>> stage
> >>>>>>>>>>>>> the chances of either of us getting that strat is pretty
> >>>>>>>>>>>> negligible
> >>>>>>>>>>>>> given the response of the people at Maybank Rd.
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> Absolutely not your fault as I know Fedex are 100% to
> >>>> blame
> >>>>>>>> and
> >>>>>>>>>>>>> incompetent - but I'd really appreciate you harassing
> >>>> Fedex
> >>>>>> so
> >>>>>>>>>>>> they do
> >>>>>>>>>>>>> admit their mistake, pay you the insured value so I can
> >>>> get
> >>>>>> a
> >>>>>>>>>>>> refund.
> >>>>>>>>>>>>> Any evidence/ring footage etc you need to support that
> >>>> just
> >>>>>>>> let
> >>>>>>>>>> me
> >>>>>>>>>>>>> know and I'll do whatever is needed for you.
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> Thanks in advance.
> >>>>>>>>>>>>> Joe
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> On Wed, 1 Apr 2026 at 15:41, <hello@expressmusic.co.uk>
> >>>>>> wrote:
> >>>>>>>>>>>>>
> >>>>>>>>>>>>>> Good work detective Joe!
> >>>>>>>>>>>>>>
> >>>>>>>>>>>>>> We will keep you updated.
> >>>>>>>>>>>>>>
> >>>>>>>>>>>>>> On 2026-04-01 15:39, Joe Harrison wrote:
> >>>>>>>>>>>>>>> Just figured out how to get my long/lat as well.
> >>>> Hopefully
> >>>>>>>>>> there
> >>>>>>>>>>>>>> will
> >>>>>>>>>>>>>>> be no argument from Fedex that they've made a mistake
> >> (I
> >>>>>>>> also
> >>>>>>>>>>>> have
> >>>>>>>>>>>>>>> Ring camera capturing when they've delivered the other
> >>>>>> guy's
> >>>>>>>>>>>>>> parcel to
> >>>>>>>>>>>>>>> me). Some more ammunition for you.
> >>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>> And here's my front door (attached).
> >>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>> On Wed, 1 Apr 2026 at 15:22,
> >> <hello@expressmusic.co.uk>
> >>>>>>>> wrote:
> >>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> Hi Joe,
> >>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> Just spoken with FedEx and they are on the case as a
> >>>>>> matter
> >>>>>>>>>> of
> >>>>>>>>>>>>>>>> urgency
> >>>>>>>>>>>>>>>> which is great.
> >>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> Please can you let me know the tracking number on the
> >>>>>>>> parcel
> >>>>>>>>>>>> you
> >>>>>>>>>>>>>>>> received from FedEx today?
> >>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> Kind Regards,
> >>>>>>>>>>>>>>>> Phil
> >>>>>>>>>>>>>>>> Express Music
> >>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> -------- Original Message --------
> >>>>>>>>>>>>>>>> Subject: FedEx proof of delivery and GPS delivery
> >>>>>>>> coordinates
> >>>>>>>>>>>>>>>> Date: 2026-04-01 15:07
> >>>>>>>>>>>>>>>> From: hello@expressmusic.co.uk
> >>>>>>>>>>>>>>>> To: steelfish44@gmail.com
> >>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> Hi Joe,
> >>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> Thanks for the call just now.
> >>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> These are the coordinates that FedEx are saying it
> >> was
> >>>>>>>>>>>> delivered
> >>>>>>>>>>>>>>>> too:
> >>>>>>>>>>>>>>>> 53=C2=B040'3.4"N, 1=C2=B028'47.1"W
> >>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> We have just opened a FedEx case to say it is
> >> missing.
> >>>>>> Case
> >>>>>>>>>>>>>> number:
> >>>>>>>>>>>>>>>> C-233700733
> >>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> Let's hope this one is resolved smoothly!
> >>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> We are at the shop till 5pm if you need us, just call
> >>>> me.
> >>>>>>>>>>>>>>>>
> >>>>>>>>>>>>>>>> Phil
> >>>>>>>>>>>>>>>> Express Music
>
>
--0000000000003e24f9064ef31f79
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
<div dir=3D"auto">Perfect thanks very much. Just seen the Taylor money arri=
ve. Just waiting for the FedEx guy now.=C2=A0</div><div dir=3D"auto"><br></=
div><div dir=3D"auto">Cheers</div><div dir=3D"auto">Joe</div><div><br><div =
class=3D"gmail_quote gmail_quote_container"><div dir=3D"ltr" class=3D"gmail=
_attr">On Wed, 8 Apr 2026 at 14:41, <<a href=3D"mailto:hello@expressmusi=
c.co.uk">hello@expressmusic.co.uk</a>> wrote:<br></div><blockquote class=
=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padd=
ing-left:1ex">Hi Joe,<br>
<br>
Just confirming we have transferred the money today for the GS Mini.<br>
<br>
Hope the Strat gets collected ok and we can wrap this up for you!<br>
<br>
Kind Regards,<br>
Phil<br>
Express Music<br>
<br>
=C2=A0 On 2026-04-08 08:17, Joe Harrison wrote:<br>
> Hi Phil,<br>
> <br>
> Here you go, my Starling details.<br>
> <br>
> Account Number: 41385001<br>
> Sort Code: 608371<br>
> Account Name: Joseph Harrison<br>
> <br>
> Your parcel is all boxed up, label printed and ready to. I found some<=
br>
> extra padding material as well so it=E2=80=99s like a well stuffed mat=
tress<br>
> for when they pick it up.<br>
> <br>
> Cheers<br>
> Joe.<br>
> <br>
> On Tue, 7 Apr 2026 at 13:47, <<a href=3D"mailto:hello@expressmusic.=
co.uk" target=3D"_blank">hello@expressmusic.co.uk</a>> wrote:<br>
> <br>
>> Hi Joe,<br>
>> <br>
>> When you get a chance, please can you send over your bank details =
so<br>
>> <br>
>> that we can pay you for the Taylor GS Mini.<br>
>> <br>
>> We will get that payment done asap!<br>
>> <br>
>> Kind Regards,<br>
>> Phil<br>
>> Express Music<br>
>> <br>
>> On 2026-04-07 11:21, Joe Harrison wrote:<br>
>>> Hi Phil,<br>
>>> <br>
>>> Glad you enjoyed it.<br>
>>> <br>
>>> Yes someone will be in all days this week and I=E2=80=99ve got=
a printer<br>
>> for<br>
>>> the return label, no problem.<br>
>>> <br>
>>> Thanks<br>
>>> Joe<br>
>>> <br>
>>> On Tue, 7 Apr 2026 at 10:57, <<a href=3D"mailto:hello@expre=
ssmusic.co.uk" target=3D"_blank">hello@expressmusic.co.uk</a>> wrote:<br=
>
>>> <br>
>>>> Morning Joe,<br>
>>>> <br>
>>>> Yes, we had a lovely chilled weekend thank you. We don'=
;t take a<br>
>>>> break<br>
>>>> very often so it felt like a real treat.<br>
>>>> <br>
>>>> Option 3 is good with us. Please can you confirm you are a=
ble to<br>
>>>> print<br>
>>>> out a label?<br>
>>>> <br>
>>>> Let us know what day someone will be home this week and we=
will<br>
>>>> arrange<br>
>>>> the collection with FedEx. Let's hope they do a better=
job this<br>
>>>> time!<br>
>>>> <br>
>>>> We are in the shop today if you need to speak to us - 0192=
6<br>
>> 808982<br>
>>>> <br>
>>>> Kind Regards,<br>
>>>> Phil<br>
>>>> Express Music<br>
>>>> <br>
>>>> On 2026-04-06 20:57, Joe Harrison wrote:<br>
>>>>> Hi Phil,<br>
>>>>> <br>
>>>>> Thanks for that. Hope you enjoyed a great long weekend=
.<br>
>>>>> <br>
>>>>> Did a lot of thinking and obsessing over the weekend. =
If the<br>
>>>> supply<br>
>>>>> chain situation at the minute hadn't of sucked I m=
ight have gone<br>
>>>> with<br>
>>>>> option 2, but it does sound like a bit of a nightmare =
in terms<br>
>> of<br>
>>>>> leadtimes so can we go with option #3 return and refun=
d instead.<br>
>> I<br>
>>>> did<br>
>>>>> box up the strat again that same evening so it's a=
s it came with<br>
>>>> all<br>
>>>>> the stickers, spare strings etc intact.<br>
>>>>> <br>
>>>>> Can't stress this enough though - you and the team=
have been<br>
>>>> amazing<br>
>>>>> throughout. Things do sometimes go wrong that are outs=
ide of<br>
>>>>> everyone's control but you did your all to sort it=
.<br>
>>>>> <br>
>>>>> Thanks again<br>
>>>>> Joe<br>
>>>>> <br>
>>>>> On Thu, 2 Apr 2026, 16:07 , <<a href=3D"mailto:hell=
o@expressmusic.co.uk" target=3D"_blank">hello@expressmusic.co.uk</a>> wr=
ote:<br>
>>>>> <br>
>>>>>> Hi Joe,<br>
>>>>>> <br>
>>>>>> No, that's not normal but can happen during tr=
ansit. It<br>
>> certainly<br>
>>>>>> wasn't<br>
>>>>>> like that when it left here. Fender class this as =
a cosmetic<br>
>> flaw<br>
>>>>>> that<br>
>>>>>> won't impact on the playability or stability i=
n any way. Sorry<br>
>>>> you<br>
>>>>>> are<br>
>>>>>> on the receiving end of this!<br>
>>>>>> <br>
>>>>>> First option: Keep it and we can offer a 10% disco=
unt.<br>
>>>>>> <br>
>>>>>> Second option: We will arrange a collection and ge=
t you a<br>
>>>>>> replacement on<br>
>>>>>> order with Fender. The current eta is mid April wi=
th them so<br>
>> may<br>
>>>>>> take a<br>
>>>>>> few weeks realistically to get it to you.<br>
>>>>>> <br>
>>>>>> Third option: We get it back here and issue a refu=
nd. We will<br>
>>>> just<br>
>>>>>> buy<br>
>>>>>> the Taylor off you.<br>
>>>>>> <br>
>>>>>> Have a think over the weekend what you want to do.=
We are back<br>
>> in<br>
>>>>>> the<br>
>>>>>> shop Tuesday.<br>
>>>>>> <br>
>>>>>> Speak soon,<br>
>>>>>> Phil<br>
>>>>>> Express Music<br>
>>>>>> <br>
>>>>>> On 2026-04-02 15:56, Joe Harrison wrote:<br>
>>>>>>> So the only thing is, there=E2=80=99s a crack =
in paint on both sides<br>
>>>> of<br>
>>>>>> the<br>
>>>>>>> neck where it meets the body. One side is prom=
inent, the other<br>
>>>>>> side is<br>
>>>>>>> smaller but still there.<br>
>>>>>>> <br>
>>>>>>> That=E2=80=99s not normal, right? I=E2=80=99ve=
just checked my outgoing<br>
>>>>>> Standard<br>
>>>>>>> Strat and that=E2=80=99s perfect.<br>
>>>>>>> <br>
>>>>>>> I=E2=80=99ve dropped you some pics.<br>
>>>>>>> <br>
>>>>>>> Joe<br>
>>>>>>> <br>
>>>>>>> On Thu, 2 Apr 2026 at 15:37, <<a href=3D"ma=
ilto:hello@expressmusic.co.uk" target=3D"_blank">hello@expressmusic.co.uk</=
a>> wrote:<br>
>>>>>>> <br>
>>>>>>>> PHEW!!!!<br>
>>>>>>>> <br>
>>>>>>>> We are all very relieved, as I'm sure =
you are too. What a<br>
>> feck<br>
>>>> up<br>
>>>>>>>> haha<br>
>>>>>>>> glad the driver managed to get it back off=
them. Now you can<br>
>>>>>> enjoy<br>
>>>>>>>> playing it!<br>
>>>>>>>> <br>
>>>>>>>> Have a good Easter : )<br>
>>>>>>>> <br>
>>>>>>>> On 2026-04-02 15:34, Joe Harrison wrote:<b=
r>
>>>>>>>>> Good news!<br>
>>>>>>>>> <br>
>>>>>>>>> I have it. Took the fedex guy nearly a=
n hour to get it off<br>
>>>> them.<br>
>>>>>>>> They<br>
>>>>>>>>> didn=E2=80=99t want to give it up he s=
aid. Apologised profusely.<br>
>> But<br>
>>>>>>>> it=E2=80=99s<br>
>>>>>>>>> here ok.<br>
>>>>>>>>> <br>
>>>>>>>>> Thanks very much for chasing it for me=
. I=E2=80=99m certain of you<br>
>>>>>>>> hadn=E2=80=99t<br>
>>>>>>>>> I don=E2=80=99t think we=E2=80=99s hav=
e seen it again.<br>
>>>>>>>>> <br>
>>>>>>>>> Cheers<br>
>>>>>>>>> Joe<br>
>>>>>>>>> Ps it feels lovely!<br>
>>>>>>>>> <br>
>>>>>>>>> On Thu, 2 Apr 2026 at 11:32, <<a hr=
ef=3D"mailto:hello@expressmusic.co.uk" target=3D"_blank">hello@expressmusic=
.co.uk</a>><br>
>> wrote:<br>
>>>>>>>>> <br>
>>>>>>>>>> =F0=9F=98=82 Yes should be interes=
ting!<br>
>>>>>>>>>> <br>
>>>>>>>>>> On 2026-04-02 11:29, Joe Harrison =
wrote:<br>
>>>>>>>>>>> Thanks Phil. Appreciate it. Li=
ke I say I know it=E2=80=99s not<br>
>>>> your<br>
>>>>>>>>>> fault.<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> I=E2=80=99m semi amused to see=
how well that fedex guy gets on<br>
>>>>>> trying<br>
>>>>>>>> to<br>
>>>>>>>>>> get<br>
>>>>>>>>>>> that guitar back. The family a=
t 23 Maybank yesterday were<br>
>> in<br>
>>>>>>>> full<br>
>>>>>>>>>> on<br>
>>>>>>>>>>> Trump denial mode yesterday wh=
en I asked them.<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> Cheers<br>
>>>>>>>>>>> Joe.<br>
>>>>>>>>>>> <br>
>>>>>>>>>>> On Thu, 2 Apr 2026 at 11:21, &=
lt;<a href=3D"mailto:hello@expressmusic.co.uk" target=3D"_blank">hello@expr=
essmusic.co.uk</a>><br>
>>>> wrote:<br>
>>>>>>>>>>> <br>
>>>>>>>>>>>> Hi Joe,<br>
>>>>>>>>>>>> <br>
>>>>>>>>>>>> FedEx say they'll comi=
ng back to collect the parcel's<br>
>> from<br>
>>>>>> both<br>
>>>>>>>>>>>> addresses today and swappi=
ng them over, so we'll see what<br>
>>>>>>>>>> happens.<br>
>>>>>>>>>>>> We'll keep an eye on i=
t, but obviously, let us know if<br>
>> you<br>
>>>>>> get<br>
>>>>>>>>>> any<br>
>>>>>>>>>>>> news<br>
>>>>>>>>>>>> first.<br>
>>>>>>>>>>>> <br>
>>>>>>>>>>>> Thanks.<br>
>>>>>>>>>>>> Phil<br>
>>>>>>>>>>>> On 2026-04-01 18:54, Joe H=
arrison wrote:<br>
>>>>>>>>>>>>> Hi Phil,<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> I have some what's=
probably bad news for the pair of us.<br>
>> I<br>
>>>>>>>> took<br>
>>>>>>>>>> a<br>
>>>>>>>>>>>> trip<br>
>>>>>>>>>>>>> to those coordinates a=
nd 23 Maybank Rd (it is just a few<br>
>>>>>> mins<br>
>>>>>>>>>>>> drive<br>
>>>>>>>>>>>>> from my house - about =
the length of time between my<br>
>> 'it's<br>
>>>>>> been<br>
>>>>>>>>>>>> signed<br>
>>>>>>>>>>>>> for notification' =
and our phone call earlier in fact).<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> I knocked on the door =
and asked politely for my parcel<br>
>> and<br>
>>>>>>>> asked<br>
>>>>>>>>>>>> if<br>
>>>>>>>>>>>>> they had received anyt=
hing today. The kind people at 23<br>
>>>>>> flatly<br>
>>>>>>>>>>>> denied<br>
>>>>>>>>>>>>> having received any pa=
rcels today and certainly didn't<br>
>>>> have<br>
>>>>>>>>>> mine.<br>
>>>>>>>>>>>> I<br>
>>>>>>>>>>>>> left.<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> I'd left their par=
cel in my car to do a swap in the<br>
>> event<br>
>>>>>> that<br>
>>>>>>>>>>>> they'd<br>
>>>>>>>>>>>>> give me my parcel, I s=
till have it.<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> I've attached a pi=
c of the house, geo-tagged. Not sure<br>
>> if<br>
>>>>>> that<br>
>>>>>>>>>> is<br>
>>>>>>>>>>>>> going to be of any use=
to Fedex or speed things up, but<br>
>> at<br>
>>>>>>>> this<br>
>>>>>>>>>>>> stage<br>
>>>>>>>>>>>>> the chances of either =
of us getting that strat is pretty<br>
>>>>>>>>>>>> negligible<br>
>>>>>>>>>>>>> given the response of =
the people at Maybank Rd.<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> Absolutely not your fa=
ult as I know Fedex are 100% to<br>
>>>> blame<br>
>>>>>>>> and<br>
>>>>>>>>>>>>> incompetent - but I=
9;d really appreciate you harassing<br>
>>>> Fedex<br>
>>>>>> so<br>
>>>>>>>>>>>> they do<br>
>>>>>>>>>>>>> admit their mistake, p=
ay you the insured value so I can<br>
>>>> get<br>
>>>>>> a<br>
>>>>>>>>>>>> refund.<br>
>>>>>>>>>>>>> Any evidence/ring foot=
age etc you need to support that<br>
>>>> just<br>
>>>>>>>> let<br>
>>>>>>>>>> me<br>
>>>>>>>>>>>>> know and I'll do w=
hatever is needed for you.<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> Thanks in advance.<br>
>>>>>>>>>>>>> Joe<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>> On Wed, 1 Apr 2026 at =
15:41, <<a href=3D"mailto:hello@expressmusic.co.uk" target=3D"_blank">he=
llo@expressmusic.co.uk</a>><br>
>>>>>> wrote:<br>
>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>> Good work detectiv=
e Joe!<br>
>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>> We will keep you u=
pdated.<br>
>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>> On 2026-04-01 15:3=
9, Joe Harrison wrote:<br>
>>>>>>>>>>>>>>> Just figured o=
ut how to get my long/lat as well.<br>
>>>> Hopefully<br>
>>>>>>>>>> there<br>
>>>>>>>>>>>>>> will<br>
>>>>>>>>>>>>>>> be no argument=
from Fedex that they've made a mistake<br>
>> (I<br>
>>>>>>>> also<br>
>>>>>>>>>>>> have<br>
>>>>>>>>>>>>>>> Ring camera ca=
pturing when they've delivered the other<br>
>>>>>> guy's<br>
>>>>>>>>>>>>>> parcel to<br>
>>>>>>>>>>>>>>> me). Some more=
ammunition for you.<br>
>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>> And here's=
my front door (attached).<br>
>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>> On Wed, 1 Apr =
2026 at 15:22,<br>
>> <<a href=3D"mailto:hello@expressmusic.co.uk" target=3D"_blank">=
hello@expressmusic.co.uk</a>><br>
>>>>>>>> wrote:<br>
>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> Hi Joe,<br=
>
>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> Just spoke=
n with FedEx and they are on the case as a<br>
>>>>>> matter<br>
>>>>>>>>>> of<br>
>>>>>>>>>>>>>>>> urgency<br=
>
>>>>>>>>>>>>>>>> which is g=
reat.<br>
>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> Please can=
you let me know the tracking number on the<br>
>>>>>>>> parcel<br>
>>>>>>>>>>>> you<br>
>>>>>>>>>>>>>>>> received f=
rom FedEx today?<br>
>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> Kind Regar=
ds,<br>
>>>>>>>>>>>>>>>> Phil<br>
>>>>>>>>>>>>>>>> Express Mu=
sic<br>
>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> -------- O=
riginal Message --------<br>
>>>>>>>>>>>>>>>> Subject: F=
edEx proof of delivery and GPS delivery<br>
>>>>>>>> coordinates<br>
>>>>>>>>>>>>>>>> Date: 2026=
-04-01 15:07<br>
>>>>>>>>>>>>>>>> From: <a h=
ref=3D"mailto:hello@expressmusic.co.uk" target=3D"_blank">hello@expressmusi=
c.co.uk</a><br>
>>>>>>>>>>>>>>>> To: <a hre=
f=3D"mailto:steelfish44@gmail.com" target=3D"_blank">steelfish44@gmail.com<=
/a><br>
>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> Hi Joe,<br=
>
>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> Thanks for=
the call just now.<br>
>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> These are =
the coordinates that FedEx are saying it<br>
>> was<br>
>>>>>>>>>>>> delivered<br>
>>>>>>>>>>>>>>>> too:<br>
>>>>>>>>>>>>>>>> 53=C2=B040=
'3.4"N, 1=C2=B028'47.1"W<br>
>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> We have ju=
st opened a FedEx case to say it is<br>
>> missing.<br>
>>>>>> Case<br>
>>>>>>>>>>>>>> number:<br>
>>>>>>>>>>>>>>>> C-23370073=
3<br>
>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> Let's =
hope this one is resolved smoothly!<br>
>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> We are at =
the shop till 5pm if you need us, just call<br>
>>>> me.<br>
>>>>>>>>>>>>>>>> <br>
>>>>>>>>>>>>>>>> Phil<br>
>>>>>>>>>>>>>>>> Express Mu=
sic<br>
<br>
</blockquote></div></div>
--0000000000003e24f9064ef31f79--