MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 7bit
Date: Fri, 05 Jun 2020 15:22:10 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Matt Simmonds <matt.simmonds@roland.com>
Subject: Re: Stock ETA's - Urgent
In-Reply-To: <AM4PR0401MB2385BD98C60F5BBDB6AE3D3B81860@AM4PR0401MB2385.eurprd04.prod.outlook.com>
References: <AM4PR0401MB2385BD98C60F5BBDB6AE3D3B81860@AM4PR0401MB2385.eurprd04.prod.outlook.com>
X-Priority: 1 (Highest)
Message-ID: <1cd0ce0df14c35ce3d4fc27f90812d74@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi Matt,

Thanks for your update. Not an ideal situation but totally understand.

Can we please just use this opportunity to chase up a repair a customer 
has been waiting months for?

We've tried every way we can to get in touch with Roland repairs but 
don't have any luck.

The item we're waiting for is a TM2 replacement screen as the one 
originally sent out was faulty.

Look forward to hearing from you.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 05/06/2020 14:49, Matt Simmonds wrote:
> Hi all
>
> I would just like to update you on Roland ETA's moving forward. As
> you may have noticed the sales office are unable to give accurate
> ETA's on order confirmations.
>
> For the time being, please advise customers that any new orders that
> are not in stock with Roland have a 3 months lead time and existing
> backorders have a lead time of 2-3 months. Please also make sure your
> website are updated and your teams are informed.
>
> I appreciate this isn't ideal but these are difficult times so thank
> you in advance for your understanding. We have very limited 
> visibility
> and do not want to over promise and under deliver.
>
> If you have any questions around this please shout!
>
> Thanks
>
> Matt Simmonds
>  Area & Business Development Manager
>  ROLAND (UK) LTD
>  Mobile: 07900 984867
>  Web: www.roland.co.uk [1]
>  My Account [2]
>
>  [3] [4] [5] [6] [7]
>
>  [8]
>
> Save trees, Think before you print.
>
>  Roland (UK) Limited Registered Office: Atlantic Close, Swansea, SA7 
> 9FJ
>  Registered in England and Wales No: 1216941
>
>
>
> Links:
> ------
> [1] http://www.roland.co.uk
> [2] https://www.roland.co.uk/myaccount/
> [3] http://twitter.com/roland_uk
> [4] https://www.facebook.com/RolandUK
> [5] https://plus.google.com/&#43;rolanduk
> [6] https://www.youtube.com/user/rolandukltd
> [7] http://pinterest.com/rolanduk/boards/
> [8] http://www.rolandcloud.com/