MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit
Date: Mon, 02 Mar 2020 14:49:19 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Abby Sedgwick <abbycarla92@gmail.com>
Subject: Re: Express Music Enquiry - 3969
In-Reply-To: <CAEKqijvHCpHY8WeCWpkC4Qd7cp6svaxWKAE0arGL2EW6gPt7=g@mail.gmail.com>
References: <BA818E2047FB4B4DACBEC2771FE8B666@itpartnership.com>
 <6c86f954d84841fa78c7f6795611ad49@expressmusic.co.uk>
 <CAEKqiju0zJ-B_SWJrG_CsxiPaYkjhvjdeghO-0sazLrRkme2og@mail.gmail.com>
 <058d068e7076aec1dd8a54668cfb4049@expressmusic.co.uk>
 <CAEKqijvznN2GoD3k43a2QVUxDbCiWD=XG9mrTEELS88r9wmHxA@mail.gmail.com>
 <376dd8a814e3a5d612328f409bd1340e@expressmusic.co.uk>
 <CAEKqijtoDtYb-b0chvcyO4DezziZ-ZQAhvPhdu3AwEdmc6zQCA@mail.gmail.com>
 <CAEKqijvHCpHY8WeCWpkC4Qd7cp6svaxWKAE0arGL2EW6gPt7=g@mail.gmail.com>
Message-ID: <757fcfa32b383b911398fb62aa9a9acb@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi Abby,

That's very frustrating, we are sorry to hear you've has issues with 
the delivery and hopefully they will get it sorted ASAP.Let us know if 
there are any further issues and we will contact them to see if there is 
anything we can do to help.

---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 02/03/2020 14:41, Abby Sedgwick wrote:
> Hi Tim,
>
> Just to give you an update on the drum head delivery.
>
> I checked my tracking info and TNT advised there was a delay due to
> strikes/civil unrest - bizarre as I'd never seen anything like that
> before. I contacted them via their Live Chat and asked what this 
> meant
> and they advised that the driver in question actually put in the
> incorrect information.
>
> The driver had apparently attempted delivery today at about 1.30pm
> but reception was closed. I advised them I highly doubted this as I 
> am
> on reception from 8.30am until 5pm and we hadn't had any delivery
> attempts today, nor had the reception desk been closed once. I asked
> if they could re-attempt delivery today due to this being a definite
> error on their part.
>
> They advised me the depot will contact the driver and ask him to
> deliver again today.
>
> Hopefully it does reach me correctly today but I'll let you guys 
> know.
>
> Kind Regards,
> Abby Sedgwick
>
> On Fri, Feb 28, 2020 at 9:55 AM Abby Sedgwick <abbycarla92@gmail.com> 
> wrote:
>
>> Hi Tim!
>>
>> No worries at all - I'll pop an order through now!
>>
>> If I do it now, is it likely to be delivered tomorrow do you think? 
>> Just thinking if it's more likely to be Monday I'll get it shipped to 
>> my work address but if it could be tomorrow it can just go to my home 
>> address.
>>
>> Thanks so much again for all your help!
>>
>> Abby
>>
>> On Fri, Feb 28, 2020 at 9:46 AM Express Music 
>> <coventry@expressmusic.co.uk> wrote:
>>
>>> Hi Abby,
>>>
>>> Apologies for that, I've reactivated the product on the website so 
>>> it
>>> should be there now.
>>>
>>> Kind Regards
>>>
>>> Tim.
>>> Express Music
>>> 196 - 204 Binley Road
>>> Coventry
>>> CV3 1HG
>>>
>>> On 27/02/2020 18:57, Abby Sedgwick wrote:
>>> > Hi Tim,
>>> >
>>> > Just tried popping this order through but couldn't see the 
>>> sterling
>>> > drum head on your website :( 
>>> >
>>> > Abby
>>> >
>>> > On Thu, Feb 27, 2020 at 5:25 PM Express Music
>>> > <coventry@expressmusic.co.uk> wrote:
>>> >
>>> >> Hi Abby,
>>> >>
>>> >> yes it it. :-)
>>> >>
>>> >> ---
>>> >> Regards
>>> >>
>>> >> Express Music
>>> >> 196 - 204 Binley Road
>>> >> Coventry
>>> >> CV3 1HG
>>> >>
>>> >> On 27/02/2020 17:03, Abby Sedgwick wrote:
>>> >> > Hi Tim!
>>> >> >
>>> >> > I mean I'm more than happy to give a sterling head a go - why 
>>> not!
>>> >> > It's twin ply isn't it?
>>> >> >
>>> >> > Are they all just on the website now?
>>> >> >
>>> >> > Thanks so much!
>>> >> >
>>> >> > Abby
>>> >> >
>>> >> > On Thu, Feb 27, 2020 at 4:42 PM Express Music
>>> >> > <coventry@expressmusic.co.uk> wrote:
>>> >> >
>>> >> >> Hi Abby,
>>> >> >>
>>> >> >> just letting you know we've had most of the Code heads come 
>>> into
>>> >> >> stock
>>> >> >> today,
>>> >> >> they are just out of the Zero 14's but we did have Sterling 
>>> come
>>> >> in
>>> >> >> if
>>> >> >> that's of
>>> >> >> any interest?
>>> >> >>
>>> >> >> Kind Regards
>>> >> >>
>>> >> >> Tim.
>>> >> >> Express Music
>>> >> >> 196 - 204 Binley Road
>>> >> >> Coventry
>>> >> >> CV3 1HG
>>> >> >>
>>> >> >> On 25/02/2020 09:48, abbycarla92@gmail.com wrote:
>>> >> >> > Name: Abby Sedgwick
>>> >> >> >
>>> >> >> > Address: 13 Laurier Court, Northcourt Road, Worthing
>>> >> >> >
>>> >> >> > Postcode: BN14 7DE
>>> >> >> >
>>> >> >> > Telephone: 07383996710
>>> >> >> >
>>> >> >> > Email: abbycarla92@gmail.com
>>> >> >> >
>>> >> >> > Enquiry: Hi express music! I was just wondering when you 
>>> may be
>>> >> >> > getting some more Code drum heads in stock as I'm looking 
>>> for
>>> >> the
>>> >> >> > following come payday this week? I'm after 2 x DNA Coated 
>>> 12"
>>> >> >> Heads,
>>> >> >> > 2
>>> >> >> > x 16" DNA Coated Heads and 1 x Zero 14" Coated head.
>>> >> >> >
>>> >> >> > I used you guys previously for an order of heads and just
>>> >> thought
>>> >> >> you
>>> >> >> > were so brilliant I'd really like to order with you guys 
>>> again
>>> >> and
>>> >> >> > support your business! :)
>>> >> >> >
>>> >> >> > Thanks so much in advance!
>>> >> >> >
>>> >> >> > Abby