MIME-Version: 1.0
Date: Wed, 19 Apr 2023 16:52:59 +0100
From: hello@expressmusic.co.uk
To: Ian <ianlindley146@btinternet.com>
Subject: Re: Delta resonator 14 fret ( steel Body)
In-Reply-To: <646DFB16-1B6F-47C4-B847-EDE5B93372B3@btinternet.com>
References: <5433AB69-9BD3-4F2F-A59E-29AFE50A4F5D@gmail.com>
 <314213fe8b058a8576df5f12db28f908@expressmusic.co.uk>
 <A763FEDE-3D6C-4A39-851F-21BB8B7752E7@btinternet.com>
 <366a09d980cbbb42822c7d610775661b@expressmusic.co.uk>
 <646DFB16-1B6F-47C4-B847-EDE5B93372B3@btinternet.com>
Message-ID: <1e21d8808562d466d963bbf7274cf149@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit

No problem Ian it's a pleasure and I will thank John for you.
You should now have your tracking details and the guitar will leave us 
tomorrow on a 24-hour shipment, so fingers crossed you should see it 
Friday.

Kind regards.

Tim.

On 2023-04-19 16:24, Ian wrote:
> Hi Tim,
> Thanks for your reply. I have no issues with your couriers - it’s just
> UPS I seem to have an ongoing pickle with.
> Anyway, I bought the guitar and wanted to say thank you for your help
> over the last couple of days. It’s much appreciated. Perhaps you could
> also thank John for his demo when you see him next.
> Many thanks,
> 
> Regards Ian
> 
> Sent from my iPad
> 
>> On 19 Apr 2023, at 11:27, hello@expressmusic.co.uk wrote:
>> 
>> Hi Ian,
>> 
>> Well, we do try to go the extra mile whenever possible. :-)
>> At the moment we use TNT/Fedex as our main courier, they seem to get 
>> it right most of the time!
>> But if have a preferred courier then we're happy to try them.
>> Hope that helps.
>> 
>> Regards.
>> Tim.
>> 
>>> On 2023-04-18 19:15, Ian wrote:
>>> Hi Tim,
>>> Crikey! I don’t think I’ve ever had such excellent customer service.
>>> Prompt reply to a guitar query, and the luthier demonstrating the
>>> guitar in question. It can’t get much better than that. Thank you.
>>> Strange request, but could you tell me the courier you use? Long 
>>> story
>>> short, a few years ago I bought a couple of Thorpy pedals. He uses
>>> UPS. I had them delivered to a collection point (a newsagents), as I
>>> wouldn’t be at home. Great, no problem they arrived promptly. Since
>>> then, the newsagents no longer takes in parcels, but try as I might
>>> (my account, email, phone calls), I cannot change my delivery address
>>> back to my home, and  subsequent UPS deliveries have gone all over 
>>> the
>>> place.
>>> Anyway, on the off-chance that you use UPS, and I decide to buy the
>>> guitar (it does sound great and sufficiently different from my wood
>>> bodied National), I’ll use my partners name at the top of my address
>>> in the hope that’ll sort the problem.
>>> Sorry, that ‘long story short’ rather wasn’t!
>>> Thanks again Tim
>>> Regards Ian
>>> Sent from my iPad
>>>> On 18 Apr 2023, at 16:09, hello@expressmusic.co.uk wrote:
>>>> Hi Ian,
>>>> John popped by today and I mentioned you'd enquired about the 
>>>> resonator so he sent me a video of him playing it if that helps.
>>>> Regards.
>>>> Tim.
>>>> -------- Original Message --------
>>>> Subject: Delta resonator 14 fret ( steel Body)
>>>> Date: 2023-04-18 16:04
>>>> From: John Alderson <deltaresonators@gmail.com>
>>>> To: Express Music <hello@expressmusic.co.uk>
>>>> Download Attachment
>>>> Available until 18 May 2023
>>>> Click to Download [1]
>>>> IMG_3954.MOV
>>>> 0 bytes
>>>> Links:
>>>> ------
>>>> [1] 
>>>> https://www.icloud.com/attachment/?u=https%3A%2F%2Fcvws.icloud-content.com%2FB%2FAfpeBmV9NfDdPOjUGE5CMv1S1Ei6Afl1bcTET8Ko3enWRGRgFJFZvtqW%2F%24%7Bf%7D%3Fo%3DAt8l18j0-2y60ixzK7DhJOhubTgbNlLKvVVaoiMWWaXF%26v%3D1%26x%3D3%26a%3DCAogeCoGJYqEyFX5B-iGXKFecm26kz9E7U51QoNqzEbDst8SdhCrjpan-TAYq56R-4IxIgEAKgkC6AMA_1xhwohSBFLUSLpaBFm-2pZqJcVs05F9EGni4tUKgT_HMIx1CtKeRFHHeCr7f1KAuwdWXFqF-YpyJd38T4eD9fNWnSonChyFjd8TdypAMUYmWr0-pTVTkcX_JcISVGA%26e%3D1684422283%26fl%3D%26r%3DB4949185-0B93-431F-8A38-0012820E7162-1%26k%3D%24%7Buk%7D%26ckc%3Dcom.apple.largeattachment%26ckz%3D567CC68C-EC28-481B-9978-7B8A8DA383F4%26p%3D112%26s%3DPAvn6r1-Exo0ovddF9WcpG_1eBY&uk=Ful29_DLJ4y7yMnqsRmNUg&f=IMG_3954.MOV&sz=80934047
>>>> Sent from my iPhone
>>