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Date: Thu, 09 Apr 2020 16:47:58 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: M Maz <mako_123@hotmail.co.uk>
Subject: Re: Tuning peg replacement for Tanglewood Superfolk Guitar required.
In-Reply-To: <DB6P194MB005554DA82A7C8CE6B947987F5C10@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>
References: <DB6P194MB00558560BF3B4087C2C9DE59F5C00@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>,<6836db997f69c9d9d00cfa1cc84679ab@expressmusic.co.uk>
<DB6P194MB00556A61F827A8D53B4F7C91F5C00@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>,<6a9bd0d543473576799fa113047e7a10@expressmusic.co.uk>
<DB6P194MB0055069E6C9113CE13E6DA56F5C10@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>,<30aedb703578786772d353dc6138c8da@expressmusic.co.uk>
<DB6P194MB00557895DB6BF123ADBC6110F5C10@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>,<219b12bfcbb5568009cf692d8c05897f@expressmusic.co.uk>
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<DB6P194MB005554DA82A7C8CE6B947987F5C10@DB6P194MB0055.EURP194.PROD.OUTLOOK.COM>
Message-ID: <aa105012b28f4e1fdaaba4675fc35033@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
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Hi Mark,
Sorry nothing back from Tanglewood yet. We've done our best to chase it
up for you but they have now finished for the Easter Weekend, DOH!
Once we're back in on Tuesday we will continue to chase it for you.
Hope you have a nice weekend.
Kind Regards,
Harriet
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG
On 09/04/2020 16:27, M Maz wrote:
> Hi
>
> Did you receive a response?
>
> Regards
>
> Mark
>
> Get Outlook for Android [1]
>
> -------------------------
>
> FROM: Express Music <coventry@expressmusic.co.uk>
> SENT: Thursday, April 9, 2020 12:25:39 PM
> TO: mako_123@hotmail.co.uk <mako_123@hotmail.co.uk>
> SUBJECT: Re: Tuning peg replacement for Tanglewood Superfolk Guitar
> required.
>
> Hi Mark,
>
> Yes I will ask the question for you.
>
> ---
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
> On 09/04/2020 12:16, M Maz wrote:
> > Ok, can they not just send the plastic tuning peg instead of the
> > machine head?
> >
> > Regards
> >
> > Mark
> >
> > Get Outlook for Android [1]
> >
> > -------------------------
> >
> > FROM: Express Music <coventry@expressmusic.co.uk>
> > SENT: Thursday, April 9, 2020 12:07:58 PM
> > TO: mako_123@hotmail.co.uk <mako_123@hotmail.co.uk>
> > SUBJECT: Re: Tuning peg replacement for Tanglewood Superfolk
> Guitar
> > required.
> >
> > Hi Mark,
> >
> > We believe this guitar is out of it's warranty. We forwarded your
> > email
> > to Tanglewood and they made no comment about it being a warranty
> > issue,
> > sorry.
> >
> > Kind Regards,
> > Harriet
> >
> > Express Music
> > 196 - 204 Binley Road
> > Coventry
> > CV3 1HG
> >
> > On 09/04/2020 11:48, M Maz wrote:
> > > Hi
> > >
> > > Thanks for the update, can this be covered under warranty?
> > >
> > > Thanks
> > >
> > > Mark
> > >
> > > Get Outlook for Android [1]
> > >
> > > -------------------------
> > >
> > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > SENT: Thursday, April 9, 2020 11:27:20 AM
> > > TO: mako_123@hotmail.co.uk <mako_123@hotmail.co.uk>
> > > SUBJECT: Re: Tuning peg replacement for Tanglewood Superfolk
> > Guitar
> > > required.
> > >
> > > Morning Mark,
> > >
> > > Just heard back from Tanglewood. A replacement machine head will
> > be
> > > £15
> > > plus delivery of £4.99, this wouldn't apply if you're able to
> > > collect.
> > > Please let us know if you wish to go ahead with this and we can
> > take
> > > payment over the phone.
> > >
> > > Kind Regards,
> > > Harriet
> > >
> > > Express Music
> > > 196 - 204 Binley Road
> > > Coventry
> > > CV3 1HG
> > >
> > > On 09/04/2020 11:21, M Maz wrote:
> > > > Goodmorning
> > > >
> > > > Any updates on this please?
> > > >
> > > > Regards
> > > >
> > > > Mark
> > > >
> > > > Get Outlook for Android [1]
> > > >
> > > > -------------------------
> > > >
> > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > SENT: Wednesday, April 8, 2020 12:03:17 PM
> > > > TO: mako_123@hotmail.co.uk <mako_123@hotmail.co.uk>
> > > > SUBJECT: Re: Tuning peg replacement for Tanglewood Superfolk
> > > Guitar
> > > > required.
> > > >
> > > > Most likely, I believe they are working from home,
> > > >
> > > > Kind Regards,
> > > > Harriet
> > > >
> > > > Express Music
> > > > 196 - 204 Binley Road
> > > > Coventry
> > > > CV3 1HG
> > > >
> > > > On 08/04/2020 12:01, M Maz wrote:
> > > > > Hi
> > > > >
> > > > > Many thanks, any chance that they would reply today?
> > > > >
> > > > > Kind Regard
> > > > >
> > > > > Mark
> > > > >
> > > > > Get Outlook for Android [1]
> > > > >
> > > > > -------------------------
> > > > >
> > > > > FROM: Express Music <coventry@expressmusic.co.uk>
> > > > > SENT: Wednesday, April 8, 2020 11:53:12 AM
> > > > > TO: mako_123@hotmail.co.uk <mako_123@hotmail.co.uk>
> > > > > SUBJECT: Re: Tuning peg replacement for Tanglewood Superfolk
> > > > Guitar
> > > > > required.
> > > > >
> > > > > Monring Mark,
> > > > >
> > > > > Thanks for the info. We've had a look in our workshop and
> > > > > unfortunately
> > > > > don't have anything suitable. We've contacted Tanglewood
> > Spares
> > > > > Department to source one for you. We will be in touch as
> soon
> > as
> > > > we
> > > > > hear
> > > > > anything back from them :)
> > > > >
> > > > > Kind Regards,
> > > > > Harriet & Phil
> > > > >
> > > > > Express Music
> > > > > 196 - 204 Binley Road
> > > > > Coventry
> > > > > CV3 1HG
> > > > >
> > > > > On 08/04/2020 11:33, M Maz wrote:
> > > > > > Good morning
> > > > > >
> > > > > > As per telephone conversation earlier today-
> > > > > > I purchased a Tanglewood Superfolk Guitar from Express
> > Music,
> > > > July
> > > > > > 29th 2018. However since then 1 tuning peg has cracked and
> > can
> > > > > longer
> > > > > > tune it. Please can i have a replacement peg asap?
> > > > > > (Please see pictures attached).
> > > > > >
> > > > > > Model: DBT SFCE PW
> > > > > > Serial: KU1800300036
> > > > > >
> > > > > > Kind Regards
> > > > > >
> > > > > > Mark
> > > > >
> > > > >
> > > > >
> > > > > Links:
> > > > > ------
> > > > > [1] https://aka.ms/ghei36 [1] [1] [1] [1]
> > > >
> > > >
> > > >
> > > > Links:
> > > > ------
> > > > [1] https://aka.ms/ghei36 [1] [1] [1]
> > >
> > >
> > >
> > > Links:
> > > ------
> > > [1] https://aka.ms/ghei36 [1] [1]
> >
> >
> >
> > Links:
> > ------
> > [1] https://aka.ms/ghei36 [1]
>
>
>
> Links:
> ------
> [1] https://aka.ms/ghei36