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Date: Fri, 28 Nov 2025 13:35:00 +0000
From: hello@expressmusic.co.uk
To: =?UTF-8?Q?Tereza_Ouzk=C3=A1?= <tereza@ouzka.cz>
Subject: Re: Fender custom shop LE Tomatillo
In-Reply-To: <1888A618-EA12-408E-A142-B5A01B063BEB@ouzka.cz>
References: <817822d2ea33b4f4c259a8e0ebbba7c9@expressmusic.co.uk>
 <1888A618-EA12-408E-A142-B5A01B063BEB@ouzka.cz>
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Hi Teraza,

We're really sorry that FedEx damaged the case and we double boxed it 
too!
Yes if you could send us some pictures of the damage please we'll start 
a claim with FedEx and try and get this sorted as soon as possible.

Kind regards.
Phil, Harriet, and Tim Express

On 2025-11-28 13:02, Tereza Ouzká wrote:
> Hello,
> 
> Guitar just arrived, but fedex delivery made a hole to the case during
> the transport. They wont let me make the reclamation because they say
> that only sender can do it. Can you please make a reclamation of the
> delivery and ask for the reparation/money because of their failure?
> I can send you pictures of the damage.
> 
> Thank you for the answer.
> 
> Tereza Kubišová
> 
>> 20. 11. 2025 v 15:12, hello@expressmusic.co.uk:
>> 
>> Hi Tereza,
>> 
>> If you let us know how you wish to pay, we will arrange an invoice to 
>> be sent over to you asap. Bank transfer, card payment/paypal?
>> 
>> The shipping costs will be £50.
>> 
>> Kind Regards,
>> Express Music
>> 
>>> On 2025-11-20 13:58, Tereza Ouzká wrote:
>>> Hello,
>>> Thank You very much for Your answer. I will buy it from you(just a
>>> recapitulation: Fender custom shop limited edition Tomatillo Tele
>>> Journeyman Relic-Natural Blonde as on the picture I sen before, for
>>> 2.912,50 GBP), can you please issue an invoice on company:
>>> APPLE TREE EVENTS s.r.o.
>>> IČ: 05893879, DIČ: CZ05893879
>>> Adress: (Prague) Praha 8, Troja, Na Jabloňce 738/3a
>>> Postal code: 18200
>>> Country: Czech republic
>>> Shipping adress will be the same. Can you please let me know how much
>>> will be the shipping costs?
>>> Thank you very much !
>>> Tereza Kubišová
>>>> 20. 11. 2025 v 12:34, hello@expressmusic.co.uk:
>>>> Hello Tereza,
>>>> Thank you for your inquiry, we would not know what the import/duty
>>>> fees are for the Czech Republic this is something you would have to
>>>> investigate yourself.
>>>> We can take off the UK VAT tax which is 20% making the cost of the
>>>> guitar £2912.50 plus shipping and if you can send us your address
>>>> we can get a cost for the shipping.
>>>> Hope this helps.
>>>> Kind regards.
>>>> Phil, Harriet, and Tim.
>>>> Express Music.
>>>> On 2025-11-20 08:54, Tereza Ouzká wrote:
>>>>> Hello, I found your guitar (image attached) on Reverb. I tried to
>>>>> text
>>>>> you, but I don’t know if you get the message. My husband really
>>>>> likes
>>>>> this guitar and I would like to buy it for him as a gift but I’m
>>>>> not
>>>>> sure about the fees and the taxes if I buy it from UK to Czech
>>>>> republic because it’s not within the EU. Can you please let me
>>>>> know
>>>>> what are the real fees not only shipping but also the taxes for
>>>>> it,
>>>>> how high will be the price exactly for me if I buy from you? Also
>>>>> I
>>>>> would like to ask if there’s some discount possible on this
>>>>> guitar?
>>>>> Thank you very much for Your answer.
>>>>> Tereza
>>