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Date: Tue, 28 Mar 2023 11:43:57 +0100
From: hello@expressmusic.co.uk
To: Jeremiah McKnight <jeremiahmac83@gmail.com>
Subject: Re: Fender American pro 2 Jazz Bass
In-Reply-To: <CAJYv1eEc2AbKO=OmGytAB-5nRRPJMyrdik+PExWYy+jh8VmTMA@mail.gmail.com>
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Hi Jerry,

Yes, we can arrange a collection for tomorrow from your chosen address. 
Once it's back here we can do a full health check in the workshop.

Before we arrange the collection can you please confirm if you are able 
to print out the labels and attach them to the original box?

Kind Regards,
Harriet


On 2023-03-28 11:34, Jeremiah McKnight wrote:
> Hi Harriet, Thanks for your email.
> 
> It's still an issue whilst plugged in but to me it definitely doesn't
> seem right.
> 
> A collection and assessment would be great thanks. Would collection
> tomorrow be possible? it would be from 224 Almners Road, Lyne, Surrey,
> KT16 0BL
> 
> Appreciate your help
> 
> Kind regards
> Jerry
> 
> On Tue, Mar 28, 2023 at 11:26 AM <hello@expressmusic.co.uk> wrote:
> 
>> Good Morning Jerry,
>> 
>> Thanks for getting in touch. We are just open for a new week so
>> apologies if you have been trying to get hold of us over our
>> weekend.
>> 
>> We are sorry to hear you are having this minor issue and will do our
>> 
>> best to help.
>> 
>> It's not unusual to hear this kind of buzz when playing a bass
>> acoustically (not plugged into an amp). We can make most of our
>> basses
>> here do the same.
>> 
>> Does it still cause an issue when plugged in? Is it tuned to concert
>> 
>> pitch?
>> 
>> There are a couple of options...just let us know what works best for
>> 
>> you.
>> 
>> 1. Do you have a local tech who can double-check the setup? It
>> played
>> perfectly when it left here, so it should only need a minor tweak.
>> These
>> things can happen with moving guitars from one environment to
>> another.
>> 
>> 2. We can arrange collection and access it here.
>> 
>> If the bass is deemed faulty a refund is no problem. As you have
>> removed
>> some of the original plastic films we would be unable to have it
>> back as
>> 'new' stock if no fault is found. Fender don't class set-up issues
>> as a
>> fault so we will do our best to resolve this as soon as possible for
>> 
>> you.
>> 
>> Kind Regards,
>> Harriet
>> 
>> On 2023-03-25 23:46, Jeremiah McKnight wrote:
>>> Hi Harriet,
>>> 
>>> I’ve only just got round to playing the bass but
>>> there is a severe buzz when I press the 6th fret on the low E
>> string.
>>> I’ve attached a voice memo. I’ve taken the plastic off from
>> the
>>> machine heads but is it possible to send the bass back and get a
>>> refund due to this fault please? It’s unplayable.
>>> 
>>> Kind regards
>>> Jerry
>>> 
>>> On Wed, 15 Mar 2023 at 13:06, <hello@expressmusic.co.uk> wrote:
>>> 
>>>> Hi Jerry,
>>>> 
>>>> Thank you for the order, we are just getting it ready for
>> despatch
>>>> this
>>>> afternoon. You will get a separate email with the tracking
>>>> information
>>>> but I will pop a quick link for you below. We have noted the full
>>>> delivery address on your order.
>>>> 
>>>> 
>>> 
>> 
> https://www.tnt.com/express/en_us/site/tracking.html?searchType=con&cons=363649237
>>>> 
>>>> Kind Regards,
>>>> Harriet
>>>> 
>>>> On 2023-03-15 12:59, Jeremiah McKnight wrote:
>>>>> Thanks Harriet. I placed the order - 25895-6
>>>>> 
>>>>> Just to confirm that the delivery address should mention the
>>>> company
>>>>> name - Blackthorne International Ltd
>>>>> 
>>>>> On Wed, 15 Mar 2023 at 12:04, <hello@expressmusic.co.uk> wrote:
>>>>> 
>>>>>> Hi Jerry,
>>>>>> 
>>>>>> Yes if you can get the order in before 1pm will can despatch
>> this
>>>>>> afternoon. We pay for express service with TNT/Fed Ex so as
>> long
>>>> as
>>>>>> they
>>>>>> do their job, it will be with you tomorrow.
>>>>>> 
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>> 
>>>>>> On 2023-03-15 12:02, Jeremiah McKnight wrote:
>>>>>>> Hello! If I place an order now for the American Pro 2 Jazz
>> bass
>>>>>> can I
>>>>>>> get delivery tomorrow please? Mainland Uk
>>>>>>> 
>>>>>>> Thanks
>>>>>>> Jerry
>>>>>>> 
>>>>>>> Sent from my iPhone