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Date: Tue, 14 Feb 2023 11:22:11 +0000
From: hello@expressmusic.co.uk
To: John Eardley <john@mercurysportsequipment.co.uk>
Subject: Re: Bass Guitars
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Yes shipping is amazing when it all goes to plan but if we can reduce 
any risk, it is always a good idea.

On 2023-02-14 11:20, John Eardley wrote:
> I completely understand.
> 
> I have a few more guitars to send your way in the next couple of weeks
> but I’ll ask Ben to deliver them in his car
> 
> Thanks
> 
> John
> 
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Date: Tuesday, 14 February 2023 at 11:16
> To: John Eardley <john@mercurysportsequipment.co.uk>
> Subject: Re: Bass Guitars
> 
> Hi John,
> 
> We will look into it but as the boxes themselves weren't damaged, they
> 
> will most likely just say it was the internal packaging. It's always a
> 
> risk when not shipping guitars in hard cases.
> 
> I'm going to get Tim to give them another check in the workshop to see
> 
> if we can polish out some of the marks on the white one. The sunburst
> one thankfully blends in very well so it's barely visible. It
> hopefully
> shouldn't affect the prices too much.
> 
> Kind Regards,
> Harriet
> 
> On 2023-02-14 10:15, John Eardley wrote:
>> Bugger. Is there any way of claiming against FedEx?
>> 
>> John
>> 
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Date: Tuesday, 14 February 2023 at 10:10
>> To: John Eardley <john@mercurysportsequipment.co.uk>
>> Subject: Re: Bass Guitars
>> 
>> Morning John,
>> 
>> How frustrating, it must've happened in transit. They are proper
> dents
>> 
>> on the body.
>> 
>> We will get them listed today and see how they go.
>> 
>> Kind Regards,
>> Harriet
>> 
>> On 2023-02-13 08:08, John Eardley wrote:
>>> Hi Harriet
>>> 
>>> That is weird – those marks were most definitely not there when I
>>> packed up the basses
>>> 
>>> Are they indented? Or will they polish out?
>>> 
>>> Thanks for letting me know
>>> 
>>> John
>>> 
>>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>>> Date: Saturday, 11 February 2023 at 15:38
>>> To: John Eardley <john@mercurysportsequipment.co.uk>
>>> Subject: Bass Guitars
>>> 
>>> Good Afternoon John,
>>> 
>>> I have just got your basses into the photobooth and noticed a mark
>> on
>>> each of them. Is it pure coincidence that they're in the same place
>> on
>>> 
>>> both guitars or have they potentially had a small knock in transit?
>>> 
>>> I've attached photo's that highlight each knock. Thankfully nothing
>>> major but it would need mentioning in the listing. We just wanted
> to
>>> make you aware so that you don't have a shock when you see them
>>> online.
>>> We may also need to reflect this in the price we list them at. We'd
>> be
>>> 
>>> keen to know your thoughts before we do anything.
>>> 
>>> Kind Regards,
>>> Harriet
>>> 
>>> Kind Regards,
>>> 
>>> Express Music
>>> B2 & B3 Quarry Park
>>> Old Milverton Lane
>>> Leamington Spa
>>> CV32 6RW
>>> 
>>> 01926 808982