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Date: Wed, 09 Sep 2020 16:38:17 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: TNT UK Customer Care <customerservice.gb@tnt.com>
Subject: Re: TNT - Case 31048049/Consignment 11206282 (112062827)
In-Reply-To: <RITe0000000000000000000000000000000000000000000000QGEDRW00uL1vJ4-EQnOAWXYQWUomSA@sfdc.net>
References: <RITe0000000000000000000000000000000000000000000000QGEDRW00uL1vJ4-EQnOAWXYQWUomSA@sfdc.net>
Message-ID: <f538d0319b45fe54c97821852fc09705@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Much appreciated, thanks for the update.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 09/09/2020 16:31, TNT UK Customer Care wrote:
> Good Afternoon Harriet,
>
>  I can confirm that the return to sender has been stopped and a new
> label has been raised for the goods to go back to the recipient at:
>
>  MR JOSHYA BRYANT
>  39 NEWICK DRIVE
>  NEWICK
>  LEWES
>  BN8 4NY
>
>  Once I can see the goods are out for delivery tomorrow I'll provide
> the delivering depot with the safe location details and continue to
> monitor the consignment. I'll provide an update by 16:30 on 10/09/20.
>
>  You will be able to track this via tnt.com/track and the goods will
> be on the Express Service, delivery 08:00 to 18:00. Once delivered 
> the
> proof of delivery will be available online at
> https://www.tnt.com/express/en_gb/site/home.html
>
>  Regards,
>
>  Joseph Springthorpe | Customer Care Representative | FedEx Express |
> Office + 44 (0)1827 303030 | Address : Express House, Atherstone, CV9
> 2RY | fedex.com
>
>  FedEx truly values and acts on all customer feedback. If you have
> any comment that you would like to make regarding the FedEx and TNT
> Customer Experience or my performance, please feel free to contact my
> Manager, Rachel Calcott at rachel.calcott@fedex.com
>
>  --------------- Original Message ---------------
>  FROM: TNT UK Customer Care [customerservice.gb@tnt.com]
>  SENT: 09/09/2020 09:15
>  TO: coventry@expressmusic.co.uk
>  SUBJECT: TNT - Case 31048049/Consignment 11206282 (112062827)
>
>  Good Morning Harriet,
>
>  I'm sorry to hear consignment 11206282 hasn't been delivered and is
> now being returned to sender.
>
>  The goods are out for delivery back to yourselves today so I have
> urgently contacted the depot to stop this delivery and send the goods
> back to the recipient. Please note, we cannot guarantee a return to
> sender will be stopped.
>
>  I'll continue to monitor this throughout the day and provide an
> update by 16:30 this afternoon.
>
>  Please do let me know if there is anything more on this case I can
> help with in the meantime.
>
>  Regards,
>
>  Joseph Springthorpe | Customer Care Representative | FedEx Express |
> Office + 44 (0)1827 303030 | Address : Express House, Atherstone, CV9
> 2RY | fedex.com
>
>  FedEx truly values and acts on all customer feedback. If you have
> any comment that you would like to make regarding the FedEx and TNT
> Customer Experience or my performance, please feel free to contact my
> Manager, Rachel Calcott at rachel.calcott@fedex.com
>
>  ref:_00D24KXww._5001p3oKoxA:ref