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Date: Thu, 14 Sep 2023 11:32:26 +0100
From: hello@expressmusic.co.uk
To: =?UTF-8?Q?Dr=2E_Lars_B=C3=BCnning?= <dr.buenning@schaller.info>
Subject: Re: Wrong Button
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Thank you Lars, much appreciated.

Kind Regards,
Harriet, Phil & Tim


On 2023-09-14 11:29, Dr. Lars Bünning wrote:
> …many thanks, this is snakewood.
> we send a new tuner with ebony button.
> we apologize for this inconvenience.
> Best regards
> Lars
> 
> Dr. Lars Bünning
>  Geschäftsführender Gesellschafter
>  Managing Director – Owner
> 
>  Schaller GmbH
>  An der Heide 15
>  92353 Postbauer-Heng
>  Deutschland/Germany
> 
>  Nbg. HRB 22913
>  USt-IdNr.: DE 250 628 367
>  Tel.: 0049/(0)9180 910 0
>  e-mail: Dr.Buenning@schaller.info
>  www.schaller.info [1]
> 
>> Am 14.09.2023 um 12:00 schrieb hello@expressmusic.co.uk:
>> 
>> Morning Lars,
>> 
>> Thank you for your quick reply.
>> 
>> Please see a new picture attached.
>> 
>> Kind Regards,
>> Harriet, Phil & Tim
>> 
>> On 2023-09-14 07:59, Dr. Lars Bünning wrote:
>> Dear Phil, Tim & Harriet,
>> many thanks, please be so kind and send a larger picture of the
>> tuner
>> to check the button.
>> Ebony and Snakewood look sometimes similar.
>> If it is not Ebony we send replacement immediately.
>> Kind regards
>> Lars
>> Dr. Lars Bünning
>> Geschäftsführender Gesellschafter
>> Managing Director – Owner
>> Schaller GmbH
>> An der Heide 15
>> 92353 Postbauer-Heng
>> Deutschland/Germany
>> Nbg. HRB 22913
>> USt-IdNr.: DE 250 628 367
>> Tel.: 0049/(0)9180 910 0
>> e-mail: Dr.Buenning@schaller.info
>> www.schaller.info [1] [1]
>> Am 13.09.2023 um 17:16 schrieb hello@expressmusic.co.uk:
>> Hi,
>> I ordered a single Grand Tune machine head with an Ebony button,
>> invoice number 2048222.
>> But the one that arrived has what looks like a Snakewood button
>> although the packaging says Ebony.
>> I have attached a picture of the machine head and packaging.
>> Could you send a replacement machine head with the ebony button,
>> please?
>> Kind regards.
>> Kind Regards,
>> Phil, Tim & Harriet
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 01926 808982<IMG_2314.jpg>
>> Links:
>> ------
>> [1] http://www.schaller.info
>  <IMG_9299.jpg>
> 
> 
> Links:
> ------
> [1] http://www.schaller.info