MIME-Version: 1.0
Date: Fri, 14 Apr 2023 16:06:06 +0100
From: hello@expressmusic.co.uk
To: "Yamaha Customer Support (UK.ServiceAdmin)"
 <uk.serviceadmin@contact.europe.yamaha.com>
Subject: Re: Fault Yamaha RSE20RCP
In-Reply-To: <ZY0UB000000000000000000000000000000000000000000000RT41GV00gR5KflR3TTK2gznp35FSMQ@sfdc.net>
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 <7341c04608a460278a11d0e6b4fea236@expressmusic.co.uk>
 <fdc7E000000000000000000000000000000000000000000000RT4062005EcQIMOMR1irC57FvE82Aw@sfdc.net>
 <c3bb3ca6e1394dc2eaea3314013d7a0b@expressmusic.co.uk>
 <ZY0UB000000000000000000000000000000000000000000000RT41GV00gR5KflR3TTK2gznp35FSMQ@sfdc.net>
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Thanks for sorting that Julie, by the way, we're closed Mondays.

Tim.

On 2023-04-14 15:55, Yamaha Customer Support (UK.ServiceAdmin) wrote:
> That is why I could not see it on the system.  Thanks Tim.  Collection
> arranged and you will get an email with the label attachment on.  Can
> you please print that off and place on the outside of the box -
> RMA00086935.  UPS should be in Monday/Tuesday to collect and will have
> the transport label with them.
> 
> Kind regards
> 
> Julie
> 
> --------------- Original Message ---------------
> From: [hello@expressmusic.co.uk]
> Sent: 14/04/2023, 15:39
> To: uk.serviceadmin@contact.europe.yamaha.com
> Subject: Re: Fault Yamaha RSE20RCP
> 
> Hi Julie,
> 
> We are now here:
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa, CV32 6RW
> 
> Tuesday-Saturday 11am-5pm
> 
> The Coventry address is now obsolete.
> 
> Regards.
> Tim.
> 
> On 2023-04-14 15:27, Yamaha Customer Support (UK.ServiceAdmin) wrote:
>> Hi Tim
>> 
>> Can I check where we are collecting this from. That serial number
>> guitar was shipped to Leamington Spa but it has the Coventry address
>> on the form.
>> 
>> Julie
>> 
>> --------------- Original Message ---------------
>> From: [hello@expressmusic.co.uk]
>> Sent: 14/04/2023, 13:34
>> To: uk.serviceadmin@contact.europe.yamaha.com
>> Subject: Re: Fault Yamaha RSE20RCP
>> 
>> Hi Julie,
>> 
>> Yes, great, that's fine.
>> 
>> Tim.
>> On 2023-04-13 16:53, Yamaha Customer Support (UK.ServiceAdmin)
> wrote:
>>> Hi Tim
>>> 
>>> James has the top nuts in his workshop so we can get this changed
>> for
>>> you. Are you happy for me to collect for repair and return?
>>> 
>>> Julie
>>> 
>>> --------------- Original Message ---------------
>>> From: [hello@expressmusic.co.uk]
>>> Sent: 13/04/2023, 16:09
>>> To: uk.serviceadmin@contact.europe.yamaha.com
>>> Subject: Re: Fault Yamaha RSE20RCP
>>> 
>>> Hi Julie,
>>> 
>>> Thanks for that.
>>> 
>>> Regards.
>>> Tim.
>>> 
>>> On 2023-04-13 16:02, Yamaha Customer Support (UK.ServiceAdmin)
>> wrote:
>>>> Dear Tim,
>>>> 
>>>> Thank you for your email.
>>>> For your reference, your case number is 00260537.
>>>> 
>>>> We have no stock of this item. I will get our guitar technician to
>>>> have a look at your pictures and advise.
>>>> 
>>>> I will come back to you.
>>>> 
>>>> Thank you and best regards,
>>>> 
>>>> Julie Lewis
>>>> 
>>>> Yamaha Customer Service and Support
>>>> 
>>>> Yamaha Music Europe GmbH
>>>> Siemensstrasse 22-34
>>>> 25462 Rellingen
>>>> Germany
>>>> www.yamaha.com [1] [1] [1]
>>>> 
>>>> Managing Directors: Marco Papini, Masato Oshiki
>>>> Court of Registration: Commercial Register of the District Court
> of
>>>> Pinneberg, HRB 5612
>>>> 
>>>> This message may contain confidential information. If you are not
>>> the
>>>> intended recipient please inform us. Any unauthorised
>> dissemination,
>>>> distribution or copying hereof is prohibited.
>>>> 
>>>> --------------- Original Message ---------------
>>>> From: [hello@expressmusic.co.uk]
>>>> Sent: 13/04/2023, 15:33
>>>> To: uk.serviceadmin@contact.europe.yamaha.com
>>>> Subject: Fault Yamaha RSE20RCP
>>>> 
>>>> Hi,
>>>> 
>>>> We have a Rev Star Element RES20CP S/N IIY213186, which has a top
>>> nut
>>>> fitted that is the wrong size for the guitar (it's too small!).
>>>> Can we get this guitar returned and replaced, please?
>>>> I have attached a credit form and a couple of pictures if that
>>> helps.
>>>> 
>>>> Kind regards.
>>>> Tim.
>>>> Express Music.
>>>> Kind Regards,
>>>> 
>>>> Express Music
>>>> B2 & B3 Quarry Park
>>>> Old Milverton Lane
>>>> Leamington Spa
>>>> CV32 6RW
>>>> 
>>>> 01926 808982
>>>> 
>>>> ref:_00D2v2KujC._5002jkWhRv:ref
>>> 
>>> 
>>> 
>>> Links:
>>> ------
>>> [1] https://www.yamaha.com
>> 
>> 
>> 
>> Links:
>> ------
>> [1] https://www.yamaha.com
> 
> 
> 
> Links:
> ------
> [1] https://www.yamaha.com