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Wed, 29 Apr 2026 15:28:47 +0000 (UTC)
Date: Wed, 29 Apr 2026 15:28:47 +0000
From: "Ben Moore (Fender Musical Instruments EMEA)" <fenderemeaservice@fender.com>
Reply-To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
To: Express Music <hello@expressmusic.co.uk>
Message-ID: <LWV1661X4GW_69f223af7ca9a_6bb4c2c26a371e_sprut@zendesk.com>
In-Reply-To: <0100019dd99a33ae-bd9ddc94-1b46-4d90-b124-1ee6d54566cd-000000@email.amazonses.com>
References: <LWV1661X4GW@zendesk.com>
<0100019dd99a33ae-bd9ddc94-1b46-4d90-b124-1ee6d54566cd-000000@email.amazonses.com>
Subject: [Fender Musical Instruments] Re: Return Request From Dealer Portal -
~0001106436 ~GB ~H4
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----------------------------------------------
Ben Moore, 29 Apr 2026, 16:28 BST
Hi Tim,
Thanks for your message. Would you be interested in keeping this one with=
a 10% credit?
Let me know if that works or if you'd rather get it back for a credit and=
replacement.
Many thanks
Ben
Customer Service Advisor
----------------------------------------------
Noreply Dealerportal, 29 Apr 2026, 15:17 BST
This email originated from outside of the organization. Do not click link=
s, open attachments or reply, unless you were expecting the email and kno=
w the content is safe.
A return request has been submitted through the dealer portal. The follow=
ing information was collected:
**Field** **Entry**
**Account Name** Express Music M.L.C Ltd
**Account Number** 0001106436
**First Name** Tim Kelsall
**Email** coventry@expressmusicstore.co.uk
**Option 1** I need to return an item
**Does the item have a serial #?** Yes
**Serial #** MX25151939
**Brand** Fender
**Model #** 0140510501
**Model Name** PLAYER II STRAT RW WBL
**Invoice #** 0312057875
**Issue Category** Defective
**Issue Filename 1** IMG_3198.jpeg
**Issue Filename 2** IMG_3199.jpeg
**Issue Description** Lacquer crack on neck pocket, possible jolt in tran=
sit, box dented
**Ownership** Shop
**Purchase Date** null
Attachment(s):
IMG_3198.jpeg - https://fenderemea.zendesk.com/attachments/token/t9E7kLDi=
3iFW4Jbb3DK2uWSj9/?name=3DIMG_3198.jpegIMG_3199.jpeg - https://fenderemea=
.zendesk.com/attachments/token/1mmSLOGussKKRn6JFgyL3t3AF/?name=3DIMG_3199=
.jpeg
Your request (801685) has been updated. To add additional comments, reply=
to this email.
Online Support:
- Fender Dealer Portal - https://dealer.fender.com/login
- Fender Customer Support Portal - https://support.fender.com/en-US/
Fender Europe Ltd - Leo House, Birches Industrial Estate, East Grinstead,=
West Sussex, RH19 1QZ. Company n=C2=B0 3127180
--------------------------------
This email is a service from Fender Musical Instruments.
[LWV166-1X4GW]=
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<p dir=3D"ltr"></p><div style=3D"margin-top: 25px" data-version=3D"2"=
><table class=3D"zd-liquid-comment" width=3D"100%" cellpadding=3D"0" cell=
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th=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;"> =
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<td valign=3D"top" style=3D"padding: 0 15px 0 15px;=
width: 40px;"> <img width=3D"40" height=3D"40" alt=3D"" sty=
le=3D"height: auto; line-height: 100%; outline: none; text-decoration: no=
ne; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5=
px;" src=3D"https://fenderemea.zendesk.com/system/photos/37645359737489/f=
ender-red-small.jpg"> </td> <td width=3D"10=
0%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <p style=3D=
"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,=
Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; =
margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Ben Moore</strong> (Fender Musical =
Instruments) </p> <p =
style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',=
Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bot=
tom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr"> =
29 Apr 2026, 16:28 BST </p> =
<div class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; l=
ine-height: 22px; margin: 15px 0;">Hi Tim,<br> <br>Thanks for your m=
essage. Would you be interested in keeping this one with a 10% credit?<br=
>Let me know if that works or if you'd rather get it back for a credit an=
d replacement.<br> <br>Many thanks<br><div class=3D"signature"><p di=
r=3D"ltr" style=3D"color: #2b2e2f; line-height: 22px; margin: 15px 0;">Be=
n<br>
Customer Service Advisor</p></div></div><p dir=3D"ltr"> =
</p></td> </tr> </tbody></table> </td> </tr></tbody><=
/table><p dir=3D"ltr"></p><table class=3D"zd-liquid-comment" width=3D"100=
%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation"=
> <tbody><tr> <td width=3D"100%" style=3D"padding: 15px 0; border-top=
: 1px dotted #c5c5c5;"> <table width=3D"100%" cellpadding=3D"0" cell=
spacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presenta=
tion"> <tbody><tr> <td valign=3D"top" style=3D=
"padding: 0 15px 0 15px; width: 40px;"> <img width=3D"40" he=
ight=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: n=
one; text-decoration: none; -webkit-border-radius: 5px; -moz-border-radiu=
s: 5px; border-radius: 5px;" src=3D"https://fenderemea.zendesk.com/images=
/2016/default-avatar-80.png"> </td> <td wid=
th=3D"100%" style=3D"padding: 0; margin: 0;" valign=3D"top"> <=
p style=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans=
',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-b=
ottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr"> =
<strong>Noreply Dealerportal</strong> =
</p> <p style=3D"font-family:'Lucida Grande','Luci=
da Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px=
; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; colo=
r:#bbbbbb;" dir=3D"ltr"> 29 Apr 2026, 15:17 BST <=
/p> <div class=3D"zd-comment zd-commen=
t-pre-styled" dir=3D"auto"><div style=3D"background-color: yellow; color:=
red; padding: 10px; border: 2px solid red;">
This email originated from outside of the organization. Do not click link=
s, open attachments or reply, unless you were expecting the email and kno=
w the content is safe.
</div><br><br><p dir=3D"ltr">A return request has been submitted through =
the dealer portal. The following information was collected:</p><br><table=
border=3D"" style=3D"border-collapse: collapse; border-right-width: 2px;=
border-right-color: #d0d0d0; border-right-style: solid; border-bottom-wi=
dth: 2px; border-bottom-color: #d0d0d0; border-bottom-style: solid;"><tbo=
dy><tr style=3D"text-decoration: underline;"><td style=3D"width: 150px; b=
order-left-width: 2px; border-left-color: #d0d0d0; border-left-style: sol=
id; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: s=
olid; max-width: 300px; padding: 10px;"><strong>Field</strong></td><td st=
yle=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-st=
yle: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-=
style: solid; max-width: 300px; padding: 10px;"><strong>Entry</strong></t=
d></tr><tr style=3D"background-color: #f5f5f5; background-color: #f5f5f5"=
><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-=
left-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; bord=
er-top-style: solid; max-width: 300px; padding: 10px;"><strong>Account Na=
me</strong></td><td style=3D"border-left-width: 2px; border-left-color: #=
d0d0d0; border-left-style: solid; border-top-width: 2px; border-top-color=
: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;">Exp=
ress Music M.L.C Ltd</td></tr><tr><td style=3D"border-left-width: 2px; bo=
rder-left-color: #d0d0d0; border-left-style: solid; border-top-width: 2px=
; border-top-color: #d0d0d0; border-top-style: solid; max-width: 300px; p=
adding: 10px;"><strong>Account Number</strong></td><td style=3D"border-le=
ft-width: 2px; border-left-color: #d0d0d0; border-left-style: solid; bord=
er-top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; ma=
x-width: 300px; padding: 10px;">0001106436</td></tr><tr style=3D"backgrou=
nd-color: #f5f5f5; background-color: #f5f5f5"><td style=3D"border-left-wi=
dth: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-to=
p-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-wid=
th: 300px; padding: 10px;"><strong>First Name</strong></td><td style=3D"b=
order-left-width: 2px; border-left-color: #d0d0d0; border-left-style: sol=
id; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: s=
olid; max-width: 300px; padding: 10px;">Tim Kelsall</td></tr><tr><td styl=
e=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-styl=
e: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-st=
yle: solid; max-width: 300px; padding: 10px;"><strong>Email</strong></td>=
<td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-l=
eft-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; borde=
r-top-style: solid; max-width: 300px; padding: 10px;">coventry@expressmus=
icstore.co.uk</td></tr><tr style=3D"background-color: #f5f5f5; background=
-color: #f5f5f5"><td style=3D"border-left-width: 2px; border-left-color: =
#d0d0d0; border-left-style: solid; border-top-width: 2px; border-top-colo=
r: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;"><s=
trong>Option 1</strong></td><td style=3D"border-left-width: 2px; border-l=
eft-color: #d0d0d0; border-left-style: solid; border-top-width: 2px; bord=
er-top-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding=
: 10px;">I need to return an item</td></tr><tr><td style=3D"border-left-w=
idth: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-t=
op-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-wi=
dth: 300px; padding: 10px;"><strong>Does the item have a serial #?</stron=
g></td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; b=
order-left-style: solid; border-top-width: 2px; border-top-color: #d0d0d0=
; border-top-style: solid; max-width: 300px; padding: 10px;">Yes</td></tr=
><tr style=3D"background-color: #f5f5f5; background-color: #f5f5f5"><td s=
tyle=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-s=
tyle: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-top=
-style: solid; max-width: 300px; padding: 10px;"><strong>Serial #</strong=
></td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; bo=
rder-left-style: solid; border-top-width: 2px; border-top-color: #d0d0d0;=
border-top-style: solid; max-width: 300px; padding: 10px;">MX25151939</t=
d></tr><tr><td style=3D"border-left-width: 2px; border-left-color: #d0d0d=
0; border-left-style: solid; border-top-width: 2px; border-top-color: #d0=
d0d0; border-top-style: solid; max-width: 300px; padding: 10px;"><strong>=
Brand</strong></td><td style=3D"border-left-width: 2px; border-left-color=
: #d0d0d0; border-left-style: solid; border-top-width: 2px; border-top-co=
lor: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;">=
Fender</td></tr><tr style=3D"background-color: #f5f5f5; background-color:=
#f5f5f5"><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0=
; border-left-style: solid; border-top-width: 2px; border-top-color: #d0d=
0d0; border-top-style: solid; max-width: 300px; padding: 10px;"><strong>M=
odel #</strong></td><td style=3D"border-left-width: 2px; border-left-colo=
r: #d0d0d0; border-left-style: solid; border-top-width: 2px; border-top-c=
olor: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;"=
>0140510501</td></tr><tr><td style=3D"border-left-width: 2px; border-left=
-color: #d0d0d0; border-left-style: solid; border-top-width: 2px; border-=
top-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 1=
0px;"><strong>Model Name</strong></td><td style=3D"border-left-width: 2px=
; border-left-color: #d0d0d0; border-left-style: solid; border-top-width:=
2px; border-top-color: #d0d0d0; border-top-style: solid; max-width: 300p=
x; padding: 10px;">PLAYER II STRAT RW WBL</td></tr><tr style=3D"backgroun=
d-color: #f5f5f5; background-color: #f5f5f5"><td style=3D"border-left-wid=
th: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-top=
-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-widt=
h: 300px; padding: 10px;"><strong>Invoice #</strong></td><td style=3D"bor=
der-left-width: 2px; border-left-color: #d0d0d0; border-left-style: solid=
; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style: sol=
id; max-width: 300px; padding: 10px;">0312057875</td></tr><tr><td style=3D=
"border-left-width: 2px; border-left-color: #d0d0d0; border-left-style: s=
olid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style:=
solid; max-width: 300px; padding: 10px;"><strong>Issue Category</strong>=
</td><td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; bor=
der-left-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; =
border-top-style: solid; max-width: 300px; padding: 10px;">Defective</td>=
</tr><tr style=3D"background-color: #f5f5f5; background-color: #f5f5f5"><=
td style=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-le=
ft-style: solid; border-top-width: 2px; border-top-color: #d0d0d0; border=
-top-style: solid; max-width: 300px; padding: 10px;"><strong>Issue Filena=
me 1</strong></td><td style=3D"border-left-width: 2px; border-left-color:=
#d0d0d0; border-left-style: solid; border-top-width: 2px; border-top-col=
or: #d0d0d0; border-top-style: solid; max-width: 300px; padding: 10px;">I=
MG_3198.jpeg</td></tr><tr><td style=3D"border-left-width: 2px; border-lef=
t-color: #d0d0d0; border-left-style: solid; border-top-width: 2px; border=
-top-color: #d0d0d0; border-top-style: solid; max-width: 300px; padding: =
10px;"><strong>Issue Filename 2</strong></td><td style=3D"border-left-wid=
th: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-top=
-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-widt=
h: 300px; padding: 10px;">IMG_3199.jpeg</td></tr><tr style=3D"background-=
color: #f5f5f5; background-color: #f5f5f5"><td style=3D"border-left-width=
: 2px; border-left-color: #d0d0d0; border-left-style: solid; border-top-w=
idth: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-width:=
300px; padding: 10px;"><strong>Issue Description</strong></td><td style=3D=
"border-left-width: 2px; border-left-color: #d0d0d0; border-left-style: s=
olid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style:=
solid; max-width: 300px; padding: 10px;">Lacquer crack on neck pocket, p=
ossible jolt in transit, box dented</td></tr><tr><td style=3D"border-left=
-width: 2px; border-left-color: #d0d0d0; border-left-style: solid; border=
-top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max-=
width: 300px; padding: 10px;"><strong>Ownership</strong></td><td style=3D=
"border-left-width: 2px; border-left-color: #d0d0d0; border-left-style: s=
olid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-style:=
solid; max-width: 300px; padding: 10px;">Shop</td></tr><tr style=3D"back=
ground-color: #f5f5f5; background-color: #f5f5f5"><td style=3D"border-lef=
t-width: 2px; border-left-color: #d0d0d0; border-left-style: solid; borde=
r-top-width: 2px; border-top-color: #d0d0d0; border-top-style: solid; max=
-width: 300px; padding: 10px;"><strong>Purchase Date</strong></td><td sty=
le=3D"border-left-width: 2px; border-left-color: #d0d0d0; border-left-sty=
le: solid; border-top-width: 2px; border-top-color: #d0d0d0; border-top-s=
tyle: solid; max-width: 300px; padding: 10px;">null</td></tr></tbody></ta=
ble><br><br></div><p dir=3D"ltr"> </p><p style=3D"=
line-height: 22px; font-family:'Lucida Grande','Lucida Sans Unicode','Luc=
ida Sans',Verdana,Tahoma,sans-serif; margin-top: 15px; margin-bottom: 15p=
x; font-size: 14px; color:#333333;" dir=3D"ltr"> Attachment(=
s)<br> <a href=3D"https://fenderemea.zendesk=
.com/attachments/token/t9E7kLDi3iFW4Jbb3DK2uWSj9/?name=3DIMG_3198.jpeg">I=
MG_3198.jpeg</a><br> <a href=3D"https://fend=
eremea.zendesk.com/attachments/token/1mmSLOGussKKRn6JFgyL3t3AF/?name=3DIM=
G_3199.jpeg">IMG_3199.jpeg</a><br> </p> =
</td> </tr> </tbody></table> </td> </tr></tb=
ody></table></div><p dir=3D"ltr">Your request (801685) has been updated. =
To add additional comments, reply to this email.</p><p dir=3D"ltr">Online=
Support:<br>- Fender Dealer Portal - <a href=3D"https://dealer.fender.co=
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" rel=3D"noreferrer">https://support.fender.com/en-US/</a></p><p dir=3D"l=
tr">Fender Europe Ltd - Leo House, Birches Industrial Estate, East Grinst=
ead, West Sussex, RH19 1QZ. Company n=C2=B0 3127180</p>
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<b>Fender EMEA</b> - Please visit <a href=3D"www.fender.com">Fender.co=
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