MIME-Version: 1.0
Date: Wed, 28 Feb 2024 12:00:06 +0000
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: faulty strat
In-Reply-To: <419NY9YJ3KW_65df1f8fad6a6_4638f4118302b_sprut@zendesk.com>
References: <419NY9YJ3KW@zendesk.com>
 <419NY9YJ3KW_65def846a42f6_4838f4587516_sprut@zendesk.com>
 <419NY9YJ3KW_65de131496a22_37390873752b_sprut@zendesk.com>
 <e3a043919f99a90997264577b03c0774@expressmusic.co.uk>
 <c278d27068a7cfd313a005a59028d69d@expressmusic.co.uk>
 <5aca83ae10a08e1ae585e62986585d42@expressmusic.co.uk>
 <419NY9YJ3KW_65df1f8fad6a6_4638f4118302b_sprut@zendesk.com>
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Got it thanks Ben.

No idea why it has suddenly decided to reject these  : (

On 2024-02-28 11:57, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  28 Feb 2024, 11:57 GMT
> 
> Hi,
> 
> I have sent it to my personal email and forwarded it to you from
> there. Please let me know if you receive it.
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  28 Feb 2024, 10:53 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> We're having the same issue as last week, we are not getting the email
> 
> from UPS with the label link. Please can you attach it to here
> instead?
> 
> Kind Regards,
> Harriet
> Express Music
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  28 Feb 2024, 09:09 GMT
> 
> Thank you guys I see it now.
> 
> Your returns request has been approved.
> 
> RA number: 10276993
> UPS tracking: 1Z59RA159197813346
> Replacement order: 6786474
> 
> You will receive two emails associated with your return:
> 
> 	* An email from UPS with a link to obtain your postal label and to
> arrange a free collection of the item. Please check your spam box if
> you do not see this email in your inbox. The assigned tracking number
> will be displayed on the subject line.
> 	* An email from Fender detailing the RA which needs to be printed out
> and included inside the box with the item.
> 
> Please inform us if the address for collection or return is not the
> same as the labels received.
> 
> Products must be returned in its original packaging or alternative
> packaging that is equally suitable and safe for shipping. Damage due
> to insufficient packaging is not covered by warranty.
> 
> If a product cannot be repaired, it may be credited or a replaced. For
> this reason, please make sure to remove all customer-owned accessories
> before returning the faulty product - personal belongings sent to
> Fender will be discarded. If a replacement is not accepted, please let
> us know in advance.
> 
> If the fault of the item is due to user error or modifications of any
> nature, the return will not be covered under warranty. In such cases,
> Fender reserves the right to refuse the return or to charge
> repair/handling fees. For amplifiers, this also includes faulty valves
> which are outside the 90-day warranty period. For customer-owned
> amplifiers, this period begins from the point of sale.
> 
> Don't hesitate to contact us if you have any questions or concerns.
> 
> Kind regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  27 Feb 2024, 16:54 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Hopefully the arrow I have pointed makes it easier to spot. It is an
> area of finish not the white dots.
> 
> Kind Regards,
> Express Music
> 
>  Attachment(s)
> D2636DD8-4D4E-4DF7-A080-57835ADDA1B3.JPG [1]
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  27 Feb 2024, 16:51 GMT
> 
> Hi Phil Tim & Harriet,
> 
> Thanks for your email. Just confirming as it's a little hard to tell
> with the light reflections, is it the small white specs along the edge
> of the horn?
> Presumably these don't budge if polished/buffered?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  27 Feb 2024, 16:10 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Fender,
> 
> Please can we organise another return and replacement on this Strat.
> It
> has a finish flaw circled in the photo.
> 
> Model:0113902700
> Serial Number: US23044694
> 
> Maybe it will be 3rd time lucky with this model.
> 
> Kind Regards,
> Express Music
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> IMG_4210.jpg
> 
>  Attachment(s)
> IMG_4210.jpg [2]
> 
> Your request (612774) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [3] for the full range of
> Fender products [419NY9-YJ3KW]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/rS83f6eUXHzusstKNVAWfNPL4/?name=D2636DD8-4D4E-4DF7-A080-57835ADDA1B3.JPG
> [2] 
> https://fenderemea.zendesk.com/attachments/token/0fBEmUnSQ1unbyEIEtVDeJmUH/?name=IMG_4210.jpg
> [3] http://roundcube.itpartnership.com/www.fender.com