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Date: Tue, 28 May 2024 14:29:04 +0100
From: hello@expressmusic.co.uk
To: Joel Grundy <jabhgrundy@gmail.com>
Subject: Re: Faulty truss rod - manufacture error
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Hi Joel,

Just giving you an update.
We're waiting for Fender to collect the damaged Jazzmaster, they said 
they can't take anything in at the moment because they're having their 
IT system changed.
We've also got a couple of other returns waiting!
I'm hoping it'll be gone this week but I'll let you know when I have 
more news.

Thanks
Tim.

On 2024-04-10 14:27, Joel Grundy wrote:
> Brilliant thanks 👍
> 
> On Wed, 10 Apr 2024 at 12:54, <hello@expressmusic.co.uk> wrote:
> 
>> Hi Joel,
>> 
>> Unfortunately nothing yet. The earliest we would estimate early
>> June. As
>> they said 90-120 days from Feb.
>> 
>> When we get the email to say it has been despatched from them, we
>> will
>> keep you updated.
>> 
>> Kind Regards,
>> Harriet
>> Express Music
>> 
>> On 2024-04-09 21:24, Joel Grundy wrote:
>>> Hi Harriet
>>> 
>>> Just checking in - has there been any updated eta? Thanks and
>> best.
>>> Joel
>>> 
>>> On Thu, 29 Feb 2024 at 20:49, Joel Grundy <jabhgrundy@gmail.com>
>>> wrote:
>>> 
>>>> Thanks Harriet. To be honest as you say that’s not the worst
>>>> outcome! I will take a whole and healed guitar any day. Thank you
>>>> for brilliant persuasion clearly. Much appreciated.  Look forward
>> to
>>>> the return. Thanks! Joel
>>>> 
>>>> On Thu, 29 Feb 2024 at 13:33, <hello@expressmusic.co.uk> wrote:
>>>> 
>>>>> Hi Joel,
>>>>> 
>>>>> I have just heard back from Fender with an update. They are
>>>>> currently
>>>>> waiting for a new neck to be made and shipped over from the USA.
>>>>> 
>>>>> The current eta on this is 90-120 days.
>>>>> 
>>>>> While this isn't the best news, it is good of them to look at
>>>>> something
>>>>> out of warranty.
>>>>> 
>>>>> Fingers crossed it comes in a bit quicker than expected and we
>> can
>>>>> 
>>>>> reunite you with your guitar.
>>>>> 
>>>>> I have asked them to keep us updated with any progress.
>>>>> 
>>>>> Kind Regards,
>>>>> Harriet
>>>>> Express Music
>>>>> 
>>>>> On 2024-02-29 11:05, Joel Grundy wrote:
>>>>>> Thanks Harriet. Much appreciated.
>>>>>> 
>>>>>> On Thu, 29 Feb 2024 at 10:57, <hello@expressmusic.co.uk> wrote:
>>>>>> 
>>>>>>> Morning Joel,
>>>>>>> 
>>>>>>> I have just contacted Fender to get an update for you as it
>> has
>>>>> been
>>>>>>> 
>>>>>>> longer than we would normally expect. I imagine they are
>>>>> waiting for
>>>>>>> a
>>>>>>> part but once I hear back from them, I will email you with an
>>>>>>> update.
>>>>>>> 
>>>>>>> Kind Regards,
>>>>>>> Harriet
>>>>>>> Express Music
>>>>>>> 
>>>>>>> On 2024-02-28 18:17, Joel Grundy wrote:
>>>>>>>> Hello again! Just conscious it’s been a fair few weeks now
>>>>> with
>>>>>>>> nothing from Fender. Have they at least acknowledged receipt?
>>>>>>> Thanks!
>>>>>>>> Joel
>>>>>>>> 
>>>>>>>> On Fri, 16 Feb 2024 at 12:19, Joel Grundy
>>>>> <jabhgrundy@gmail.com>
>>>>>>>> wrote:
>>>>>>>> 
>>>>>>>>> No worries - thanks for the update
>>>>>>>>> 
>>>>>>>>> On Fri, 16 Feb 2024 at 11:27, <hello@expressmusic.co.uk>
>>>>> wrote:
>>>>>>>>> 
>>>>>>>>>> Morning Joel,
>>>>>>>>>> 
>>>>>>>>>> No, sorry nothing to report just yet.
>>>>>>>>>> 
>>>>>>>>>> We will make sure we keep you in the loop when we do hear
>>>>>>> anything
>>>>>>>>>> from
>>>>>>>>>> Fender.
>>>>>>>>>> 
>>>>>>>>>> Kind Regards,
>>>>>>>>>> Harriet
>>>>>>>>>> Express Music
>>>>>>>>>> 
>>>>>>>>>> On 2024-02-16 11:19, Joel Grundy wrote:
>>>>>>>>>>> Hi Harriet and team
>>>>>>>>>>> 
>>>>>>>>>>> Just checking in - has there been any response from Fender
>>>>> yet
>>>>>>>>>> on the
>>>>>>>>>>> truss rod issue? Thanks & best
>>>>>>>>>>> 
>>>>>>>>>>> Joel