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Date: Thu, 08 Feb 2024 11:16:31 +0000
From: hello@expressmusic.co.uk
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: Re: [EXTERNAL] 214CEDLX Service ST#118611
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Hi Susana,

Many thanks for the update and your generosity for our customer.

We will pass all this information on and look forward to seeing it back 
here.

Kind Regards,
Harriet, Phil & Tim
Express Music

On 2024-02-08 11:08, Susana Raya wrote:
> Hi Tim,
> 
> We would like to inform you that the guitar has been repaired and it's
> on the way back to you.
> We noted that the guitar is living in a very high humidity environment
> (non-warranty). To help the customer this time, we can perform the
> service free of charges as a courtesy.
> 
> Kindly inform the customer about the humidity problems. The best way
> to prevent humidity issues is by keeping the guitar in its gig bag or
> in a case when not being played, use a humidity control product such
> as D'Addario Humidipak and keep a small digital hygrometer inside the
> gig bag together with guitar. This way you can accurately monitor the
> humidity levels of the guitar. The ideal RH is between 45-55%. 40-60%
> is acceptable.
> 
> In some cases of high humidity, you might need a stronger
> dehumidifier. Silica gel packs or the EVA Dry 333 is a good option
> that also fit in the gig bag and in most hard cases:
> https://www.amazon.com/Improved-Eva-dry-333-Renewable-Dehumidifier/dp/B000H0XFCS
> 
> Let us know if you have any questions and we’ll be happy to help.
> 
> Best regards,
> 
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
> 
> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
> contain confidential information intended for a specific individual
> and purpose. If you are not the intended recipient, you are hereby
> notified that any disclosure, copying or distribution, or the taking
> of any action based on the contents of this information, is strictly
> prohibited.  If you have received this transmission in error, please
> delete it.  Thank you.
> 
> 
> 
> -----Original Message-----
> From: Susana Raya <Susana.Raya@taylorguitars.com>
> Sent: Wednesday, 31 January 2024 09:23
> To: hello@expressmusic.co.uk
> Cc: Michel Gambini <Michel.Gambini@taylorguitars.com>
> Subject: RE: [EXTERNAL] 214CEDLX Service ST#118611
> 
> Hi Tim,
> 
> Sorry to hear about that, we will bring it for inspection and possible 
> service.
> Our reference for this service is ST#118611.
> 
> Please find attached the shipping labels that need to accompany the 
> guitar.
> 
> TNT/FEdex will collect the guitar on Friday from your store.
> 
> Let me know if you need any further assistance.
> 
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
> 
> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
> contain confidential information intended for a specific individual
> and purpose. If you are not the intended recipient, you are hereby
> notified that any disclosure, copying or distribution, or the taking
> of any action based on the contents of this information, is strictly
> prohibited.  If you have received this transmission in error, please
> delete it.  Thank you.
> 
> 
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Tuesday, 30 January 2024 13:19
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: [EXTERNAL] 214CEDLX Service
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> 
> Hi Susana,
> 
> We have a 214ce-CF DLX SB, S/N: 2103299401 which has an incredibly
> high action that we'd like you guys to look at, please.
> The owner purchased it from PMT Birmingham in 2019. His details are:
> Jason Goodman
> 
> 12, Hedg Row Walk
> 
> Coventry.
> 
> CV64PA
> The customer understands that there may well be a charge for this 
> service.
> 
> Kind regards.
> Tim.
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982