MIME-Version: 1.0
Date: Sat, 08 Oct 2022 16:48:13 +0100
From: hello@expressmusic.co.uk
To: Karen Urmston <urmstonkaren@gmail.com>
Subject: Re: Prs 24-08 eriza verde
In-Reply-To: <-2262n7-vjq8kw2psmxk-stgxy5lc1ye8-52lwmt-5m7ss5-zi16qc-nvtun45yancdb4ar1hb2rolp-8nih4n3jgyfm-p65dkq-hrwxeq-e1dm2ww9ru19ev0rc24dx6ktbemdj-x4wb84-rvjxm4vsl066.1665242752645@email.android.com>
References: <82aed3e6723423dba9da90ba31cca775@expressmusic.co.uk>
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Hi

The trem isnt designed to be used when your not playing the guitar

We tested that it was operating as normal

Regards
Phil

On 2022-10-08 16:25, Karen Urmston wrote:
> I'm an untrained ear and I can hear that very clearly. It's what I
> messaged to double check it had been checked whilst you had it.
> 
> Sent from my phone
> 
> -------- Original message --------
> From: Karen Urmston <urmstonkaren@gmail.com>
> Date: Sat, 8 Oct 2022, 16:17
> To: hello@expressmusic.co.uk
> Subject: Re: Prs 24-08 eriza verde
> 
>> We can hear it plugged in aswell.
>> 
>> Sent from my phone
>> 
>> -------- Original message --------
>> From: hello@expressmusic.co.uk
>> Date: Sat, 8 Oct 2022, 16:13
>> To: Karen Urmston <urmstonkaren@gmail.com>
>> Subject: Re: Prs 24-08 eriza verde
>> 
>>> Hi Trem system was working fine here Any noise from the trem unit
>>> isn't an issue unless you can hear it when plugged in Phil On
>>> 2022-10-08 15:55, Karen Urmston wrote: > Hi. We've checked the
>>> guitar over and found that it still has the > plink, after it's
>>> first touch of the whammy. We then rested the guitar > over night
>>> and the same thing happened the day after causing the noise >
>>> recorded in the video. The noise is happening quite often when we
>>> play > and it's the exact problem we started with. > > We are
>>> beginning to despair now as this beautiful guitar is not the >
>>> stress free instrument that it should be. > > Sent from my phone >
>>>> -------- Original message -------- > From: Karen Urmston > Date:
>>> Wed, 5 Oct 2022, 15:16 > To: hello@expressmusic.co.uk > Subject:
>>> Re: Prs 24-08 eriza verde > >> It's been received since the
>>> message, sorry meant to say. He's not >> had chance to check it
>>> just yet but will keep you informed. Thx >> >> Sent from my phone
>>>>>>> -------- Original message -------- >> From:
>>> hello@expressmusic.co.uk >> Date: Wed, 5 Oct 2022, 15:04 >> To:
>>> Karen Urmston >> Subject: Re: Prs 24-08 eriza verde >> >>> Hi
>>> Thanks for the email I have just checked and it is now showing >>>
>>> as being delivered ? We hope you are happy with the guitar Phil :)
>>>>>> n 2022-10-05 10:46, Karen Urmston wrote: > Hi, just trying to
>>>>>> confirm if you managed to fully sort the guitar and > if it is
>>> due >>> home today?? > > Sent from my phone > > -------- Original
>>> message >>> -------- > From: hello@expressmusic.co.uk > Date: Sat,
>>> 1 Oct 2022, >>> 15:01 > To: Karen Urmston > Subject: Re: Prs 24-08
>>> eriza verde > >>>>> On 2022-09-30 17:19, Karen Urmston wrote: >
>>> That sounds >>> perfect. Thx >> so much for the advice and
>>> understanding > > Sent >>> from my phone > > >> -------- Original
>>> message -------- > From: >>> hello@expressmusic.co.uk >>> Date:
>>> Fri, 30 Sep 2022, 17:06 > To: >>> Karen Urmston > Subject: Re: >>
>>> Prs 24-08 eriza verde > >> Hi >>> Karen & Carl, >> >> We do
>>> understand >> everything you're saying >>> and can re-assure you
>>> we >> treat >> this >> guitar as if it was >>> our own. >> >> We
>>> will ensure we return this PRS >> to Carl >>> following a full set
>>> up >> and >> health check with fresh >> set >>> of Ernie Ball
>>> Super Slinky's. All 3 of >> us >> here have double >>>>> checked
>>> the fret heights and can't see any issues. >> We >> >>> will of >>
>>> course double check the nut once again too. >> >> >>> Regarding
>>> the >> tuning, most guitars with whammy guitars >>> inherently >>
>>> have >> an >> issue staying completely in tune. >>> Locking
>>> machine heads won't >> >> really >> help this much, so I >>> would
>>> save your money here. >> >> We >> would suggest changing >>>
>>> strings regularly to help with the tuning. >> >> If >> like you
>>>>>> said the strings have already been changed once, we >> would
>>>>>>>> suggest trying some 'coated' strings such as Elixir or >>
>>>>>> D'Addario >> NYXL's. >> These are designed for players who >>>
>>> perspire >> more and have an extra >> layer >> of protection to
>>>>>> keep the strings >> brighter for longer. They do >> initially
>>>>>>>> cost more (approx. >> twice as much) but should last you at
>>> least >>> 4 >> times >> as long. >> This will save you money in
>>> the long >>> run. I will pop a link >> >> >> below for you have a
>>> read up on >>> them. >> > >> > >>> >> >
>>> 
>> 
> https://www.expressmusic.co.uk/products.asp?code=284318&name=elixir-optiweb-9-42-super-light-electric-strings
>>>>>>>>>>>> As general good practice, we do recommend wiping down
>>>>>> guitars >> after >> use >> which will help keep the strings
>>> and >>> hardware in >> good condition. Any >> >> perspiration left
>>> on the >>> strings will >> quickly cause them to become >> 'dull'.
>>> There is >>> also a good product >> called Fast Fret that you
>>> could >> get >> >>> Carl if he doesn't already >> have it. >> >>>
>>> https://www.expressmusic.co.uk/products.asp?code=12416 >>>>>> Are
>>>>>> you happy for us to despatch the guitar back to you on >>
>>> Tuesday >>>>> for >> delivery Wednesday? >> >> Hopefully once you
>>> get >> it >>> back you will have peace of mind that this >> >>
>>> guitar is as >> >>> good as it can be. >> >> Kind Regards, >>
>>> Harriet, Phil & Tim >> >>>>> Express Music >> >> On 2022-09-30
>>> 15:40, Karen Urmston wrote: >>>>>>>> Hi, >>> >>> We would like to
>>> get the guitar back, as long >>> as its >> working >>> perfectly,
>>> and would be OK with it being >>> restrung (if >> you feel >>
>>> that's >>> necessary). Carl likes to >>> play using Ernie >> Ball
>>> 9's. >>> >>> It has actually already been >>> restrung, by the >>
>>> professional, and it >> was >>> him that had >>> stated that a
>>> couple of >> the frets were a fraction >> higher >>> >>> so we
>>> brought that up as we >> knew you'd need to know everything.
>>>>>>>>>>>> In total, this guitar >> has actually only had a few
>>> hours >>> play and >> has >>> been wiped and >> stored away so I'm
>>> baffled >>> as to how it was so >> dirty?? >>> >>> >> Have you
>>> checked the >>> workmanship of the nut work we had done?? >>>
>>>>>>>> I'm asking >>> purely because we have heard it slightly
>>> catch a >> couple >> of >>>>>> times, when tuning and slight use
>>> of the whammy >> bar, >>> although this >>> didn't happen till
>>> Carl had played for a >> >>> short time after the work >> had >>>
>>> been completed. This was when >>>>> we put it away for good and >>
>>> contacted >>> you this time. >>> >>>>>>>> With the strings being
>>> so new do you know what could have >>> caused >> >> the >>> tuning
>>> instability and do you think that it >>> would help if we >> had
>>>>>> locking tuners put on, at our own >>> expense of course?? >>>
>>>>>>>> I'm sorry for all this. Carl is >>> actually autistic so I'm
>>> just >> >> trying >>> to get his dream >>> guitar perfect for him
>>> so it can become >> a thing >> of >>> >>> pleasure for him and not
>>> stress. >>> >>> Thanks in >> advance for >>> your help. >>> >>>
>>> Sent from my phone >>> >>> -------- >> Original >>> message
>>> -------- >>> From: hello@expressmusic.co.uk >>> >> Date: >>> Thu,
>>> 29 Sep 2022, 14:33 >>> To: Karen Urmston >>> Subject: Re: >> >>>
>>> Prs 24-08 eriza verde >>> >>>> Hi Karen & Carl, Thank you for >>>
>>> boxing >> up the PRS, we have >> received >>>> it back here today.
>>>>>> We have had >> it on our workbench to do a full >>>> health
>>> check. >>> In all honesty >> we don't deem the guitar faulty but
>>>>> it >>>> >>> did need a really >> good clean. The strings have
>>> clearly been >> >>> played a >>>> lot and >> are due a
>>> replacement. We recommend >>> changing strings >>>> regularly >>
>>> to keep stable tuning. We can't >>> seem to find any high >>>>
>>> frets? We >> agree that one pot did >>> have a little crackle
>>> which was >>>> easily >> rectified for us >>> with switch cleaner.
>>> This wouldn't be a >>>> reason >> for us to >>> return the guitar
>>> to PRS. Taking everything into >>>> >> >>> consideration with how
>>> long you have had the guitar and the money >>>>>>> we >>>> have
>>> already paid out for the nut and shipping >>> costs. We are >>>>
>>> happy >>>> to offer the following options.... >>> 1. Return this
>>>>> guitar to you >> with >>>> a fresh set of >>> strings on of
>>> your choice. >> 2. Store credit of >> £849 >>>> to >>> spend
>>> however you wish. We >> cannot offer a full refund because >>>>>
>>> we >>>> do not consider this >> guitar is faulty. We will have >>>
>>> to sell this >>>> guitar as second >> hand (re-sale approx £699).
>>>>>> Have a think and >> let >>>> us know >> what you would like to
>>> do. >>> Kind Regards, Harriet, Phil & >> Tim >>>> >> Express Music
>>> On >>> 2022-09-24 13:15, Karen Urmston wrote: > >> >> Brilliant.
>>>>>>>>>> Thank you 😊 > > Sent from my phone > > -------- >>
>>> Original >> >>> message >>>> -------- > From:
>>> hello@expressmusic.co.uk > >> Date: >>> Sat, 24 Sep >> 2022, >>>>
>>> 13:04 > To: Karen Urmston > Subject: >> >>> Re: Prs 24-08 eriza
>>> verde > >>>> >>>> Hi Karen, Thanks for the >>> call >> just now. I
>>> managed to speak to TNT >>>> >>>> just now and >>> have >>
>>> re-arranged the collection for Wednesday. You >> can >>>>>>>>> use
>>> all >> the same paperwork. Fingers crossed they do >>> their job
>>>>>>> this >> >> time :) Harriet On 2022-09-21 15:35, >>> Karen
>>> Urmston wrote: >>> >>>> >> We're >> out until mid afternoon >>>
>>> Friday but after that is great. >>>>>>>>>> Sent >> from my phone >
>>>>>>> -------- Original message >> -------- > >> From: >>>>>> >>>
>>> hello@expressmusic.co.uk > Date: Wed, 21 >> Sep 2022, 15:30 > To:
>>>>>>>>>> Karen >> Urmston > Subject: Re: Prs 24-08 >> eriza verde >
>>>>>>>> Hi >> Karen, >>>>>>>> To >> be honest, it's really >> hard
>>> to say, >>> until we have seen >>>> the guitar >> >>>> ourselves.
>>>>> We very >>> rarely ever find ourselves >> in >>>> this
>>> situation. >>>>>> >> We >>> try to be fair with everyone and like
>>> I >>>> said before, in an >>>>>>> ideal >> world we want all our
>>> customers to >> be >>>> happy. >>> PRS >> are a >> great company
>>>>> to >> deal with as well, so >> if >>>>>>> we >> have any doubts
>>>>> we will communicate with >> >> them >>> to try >> and >>>>>>
>>> find a resolution we >> are all happy with. >>>>>>> Shall I >>
>>> arrange >> a >>>> collection for Friday so >> >>> that you have
>>> all of >>>> tonight >> >> and >>>> tomorrow to get >>> the labels
>>>>> printed? >> >>>> Harriet >> >> On >>>> 2022-09-21 >>> 15:20,
>>> Karen Urmston >> wrote: >>>>> We do have the >>>> original >>>
>>> box. We can try and sort some >> >> labels but >> our >>> >>>> >>>
>>> printer is temperamental. >>> >>> What >> happens >> if you don't
>>>>>>>> agree >>>> with our finds?? >>> >>> Sent >> from my phone
>>>>>>>>>>>>>> -------- >>>> Original message -------- >>> >> From:
>>>>>>>> hello@expressmusic.co.uk >>>>> >>>> Date: Wed, 21 Sep 2022,
>>>>>>>> 15:10 >>> To: >> Karen Urmston >>> >> Subject: >>>> Re: Prs
>>> 24-08 >>>>> eriza verde >>> >>>> Hi >> Karen, >>>> >>>> We will
>>>>>>>>>> obviously >> try and do our best to help >> because we
>>> want all >> >>>>> of >>>>>>>> >> our >>>> customers to be happy.
>>>>>>>>>>>>> Are >>> you ok for us >>>> >> to arrange a collection
>>> and get it back here >>>>> to >>>> access >>>>>>>>>>>> the guitar?
>>>>>>>>>>> Do you still >>> have the >> original >> box? and >> are
>>>>>>> you able to print out >>>>>>> some >>>> labels if >>>> we
>>> email them >> over >>>> to you? >>>>>>>>>>> Apologies for all >>
>>> the questions >> :) >>>> >>>> >>>> >>> Harriet >>>> >>>> On
>>> 2022-09-21 >> 14:57, Karen Urmston >> wrote: >>>>>>>>>>>>>> There
>>> is still some >> plinking from the nut, even >>> after >> the >>
>>> work. >>>>>>>> Both >>>>>>> when being tuned and >>> when using
>>> the >> whammy. >>>>>>> >>>>>>>>>>> It's not staying in >>> tune.
>>> Even though the >> strings have >>>> been >>>>>>>> stretched
>>>>>>>>>>> and played in a little. >>>>> >>>>>>>>> It has >> a >>>>
>>>>>> scratchy tone pot at the lower end. >>>>> >>>>>>> It >>
>>> instantly >>>>> goes >>>> out of tune if you try to bend >> the
>>> strings. >>>>> >>>>>>>>>> Some of >>>> the frets appear to be >>
>>> slightly higher, as >>> noted by >> the >>>>> >>>> professional.
>>>>>>>>>>>>>>> We have no >>> idea what more we can >> do. >>>>
>>> This is causing a >> level of >>>>>>>> anxiety that no guitar
>>> should >> >>>> ever cause. >>>>>>>>>>>>>>> Sent from my phone
>>>>>>>>>>>>> -------- >>>> >>>> >> >>> Original message --------
>>>>>>>> From: hello@expressmusic.co.uk >>>>>>>>>>>>>>>>>> Date: Wed,
>>> 21 Sep 2022, 14:34 >>>>> To: Karen >>> Urmston >>>>>>>>>>>
>>> Subject: >> Re: Prs 24-08 eriza verde >>>>> >>>>>>>>> Hi >> Karen,
>>>>>>>>>>>>>>>>>>>>> Sorry >> to hear you're >>> not getting on >>
>>> with this guitar. >>>>>>>>>>>>>>>> If >> there >>> is a
>>> manufacturing >> defect and we are able >>>> to return >> >>> this
>>>>>>>>>>> guitar >>>>>> >> as faulty to PRS then we >>>> will >>>
>>> be able to >> arrange a >> collection >> and >>>>>> refund.
>>>>>>>>>>>>>>>>>>>>>>>> The >> slightly >> tricky thing is if we get
>>>>>> it back here and >>>> don't >>>> deem >>>>>>>>>> it >>>>>>
>>> faulty. >>> Are you able to give >> any >>>> more >> detail on the
>>>>> issues >>> you >>>> are >>>>>> still >>>>>> >>>> >> having?
>>>>>>>>>>>>>>>>>> Kind >> Regards, >>>>>> Harriet >>>>>>
>>>>>>>>>>>>>>>>> On >>> 2022-09-21 13:53, Karen >> Urmston wrote:
>>>>>>>>>>>> Hi, I'm so >>>>>>> sorry to have to write this >>
>>> message but is it >>>>>> >>> possible >>>>>>>>>> for >>>>>>> a
>>> refund on the >> guitar >> >>> please?? Even after >> the >>>>
>>> guitar has been >>>> in >>>>>> >>> with >>>>>>>>>>> a professional
>>> it >>>> still has many issues and >>> due to >> that is >> not
>>>>>>>>>> playable >>>> with any sort of >>> enjoyment. >> What do
>>> you advise >>>> please?? >>>>>>>>> >>>>>>>>>>>>>> Sent from my >>
>>> phone >>>>>>> >>>>>>> >> -------- >>> Original >>>> message
>>> -------- >>>>>>>>> From: Karen Urmston >>>>>>>>>>>> Date: Sat, >>
>>> 17 >>>> Sep >> 2022, 16:58 >>>>>>> To: >> >>>
>>> hello@expressmusic.co.uk >>>>>>> >>>> >> Subject: Re: Prs 24-08
>>>>>> eriza verde >>>>>>>>>>>>>>>>> Thank you so >>>>>> much for all
>>>>>> your help. It is very >> much >>>> appreciated.
>>>>>>>>>>>>>>>>>>>>>>>>>>>> Sent from my phone >>>>>>>> >>>>>>>>>>
>>>>>> -------- >>>>>> Original message -------- >>>>>>>> From: >> >>
>>>>>>>> hello@expressmusic.co.uk >>>>>>>>>>>> Date: Sat, 17 Sep
>>> 2022, >>> 16:12 >>>>>>>>>>>> To: Karen >> Urmston >>>>>>>>>>>>
>>> Subject: Re: >>> Prs 24-08 >> eriza >> verde >>>>>>>> >>>>>>>>> >>
>>> Hi >>>> Karen, >>> Thanks for the >> invoice. Hopefully >> you are
>>> both now >>>>>>>> >>>>>>> happy >>>>>>>>> >> with how it plays.
>>> Apologies >> you had to >>> sort >> this >>>> out. We >>>> have
>>>>>>>>>>>> just issued the £30 >>>>> on your reverb >>>> order. >>
>>> Kind Regards, >>>> Harriet >>>>>>>>>>>> On >> 2022-09-17 >> 15:49,
>>>>>>>>> Karen Urmston wrote: >>>> Hi, please find >>>>>>>>> >>
>>> enclosed the >>>>>> copy of the >>> invoice. We've just collected
>>>> the >>>>>>>>>>> >> >> guitar. >>>> >>> Hopefully all should be
>>> OK now. > > Sent from my >>>> >> phone
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> -------- Original message --------
>>>>>>>>>>> From: >>>>>>>>>>>>> hello@expressmusic.co.uk > Date: Fri,
>>> 16 >>> Sep >> 2022, >> >>>> 16:38 > >> To: >>>>>>>>> Karen Urmston
>>>>>>> Subject: Re: >> Prs 24-08 >>>> >>>> eriza verde > >> Hi
>>>>>>>>>>>> Karen, >>>>>>>>> >> Thank you for the >> >>>> update.
>>> I'm pleased >>> you have managed to >> >>>>>> get >>>>>>>>> it
>>>>>>>>>>> seen too >>> so quickly. Please forward >> the invoice
>>> when you >>>> get >>>>>>>>>>>>>>>>>>>>>>>>>> it and we will >>
>>> arrange payment straight >>> away >> for >>>>>> you. Kind
>>>>>>>>>>>>>> Regards, >> Harriet On >>> 2022-09-16 16:36, >>>>
>>> Karen >> Urmston >> >> wrote: >>>>> >>>>>>>>>>>> Hi, we've took >>
>>> it >> to a >>>>>> >> professional and >>> it's £30.00 to >>>>
>>> sort >>>>>>>>> the nut > >>>> >> and >> >>> strings >> associated.
>>> We've told him to go >>>> ahead >>>>>>>>>>>>>>>>> as >>>>>>>>>>>
>>> it will be back > with us >> >>> tomorrow. >> I can >> forward
>>>>>>> you >> an >>>>>>>>> invoice >>> when we pay. I'll >> look >
>>>>> forward >> to >>>> hearing >> back >>>>>>> from >>>>>>>>> you
>>>>> with regards to payment. >>>> Thank you >>>>>>>>> Sent from my
>>>>>>> phone >>>>> >>>>>>> >>>>>>>>> >>>> >>> -------- Original >>
>>> message >> -------- > >> From: >>>>>>>>> >>>> >>>
>>> hello@expressmusic.co.uk > >> >> Date: Wed, 14 Sep 2022, 12:07 >
>>>>>>>>>> To: >>>>>>>>>>>>>>>>>>>>> >> Karen >> Urmston > Subject:
>>> Re: >>> Prs 24-08 eriza >>>> verde > >> Hi >>>>>>>> Karen,
>>>>>>>>>>>>>>>>>>> Honestly, we are happy >> to >>>> do >> whatever
>>> suits you. A >> >>>>>>>>>>>>>> collection can >> be >>>> >>
>>> arranged for tomorrow, >>> back to us >> >> Friday >>>>>> but
>>>>>>>>>>>>>>>>>>>> it >> won't >>>>> realistically be back >> with
>>> you >> till Wednesday >>>>>>>>>> >>> next >>>>>>>>> week at the >>
>>>>>>>>> earliest because of the >>>>>>> bank holiday. I >>>>
>>> would >>>>>>>>> >> suggest >> speaking >>> to a >>>>>> >>>> local
>>> shop first to see how >> >> quickly >>>>>>>>>>>>>> they can do >>
>>> the >>>> work. It >> really >> >> is a >>> simple job so >>>> >>
>>> someone >>>>>>>>>>> >>>> in the know :) >> >>> Kind Regards, >>
>>> Harriet On >> >> 2022-09-14 >>>> >>>> 09:50, >>>>>>>>>>>>>> Karen
>>> Urmston wrote: > Hi, what is >>>> easier >> for >>>>>>>>>>> you??
>>> We >>>>>> have >>>>>>>>> a few local shops in >> >>> the >> area
>>>>>>> so > we >> can get you some >> >>>>>>>>> quotes >>> or you
>>> can >>>>>>>> collect and return?? We really >>> do just >>>>>>>>>
>>> want >>>>>>>>>>>>> to >>>>>>>> get it properly working >>> ASAP. >
>>>> We really >>>>>>>> >> appreciate >>>>>>>>>>>>>>> how >>> you've
>>>>> been working >> with us. We just love the > >>>>>>>>>>>> >>>
>>> music >>>>>> to >>>>>>>>> >> be perfect. > > >> Thank you > >>>
>>>>>>>>>> Sent >> from my phone > > >> >>>>>>>>>>> -------- Original
>>>>>> message >>>> >>>> -------- >>> From: >> >>>>>>>>>>> >>>
>>> hello@expressmusic.co.uk > Date: >>>> Tue, 13 Sep >> 2022, >>>>
>>>>>> 11:00 >>> >>>>>> To: >>>>>>>>>>> Karen >>>> Urmston > Subject:
>>>>>>>>>> Re: Prs 24-08 eriza verde > >> >> >>>>>> >> Good
>>>>>>>>>>>>>>>>>>>>>>> Morning >> Karen, >> >> It sounds as though
>>> you >>> are >>>> correct >>>>>> with >>>>>>>>>>>>>>> your
>>> diagnosis of the >>>>>>> problem. >>>>>>>> Once again >> >>
>>> apologies. >>>>>>>>>>>>> >>> If >>>> you have a >>>>>> local
>>> guitar shop who is >> happy to do >>>>>>> the >>>>>>>>> work >>>>
>>> we >>>> will >>>>>> of >> course >> >>> cover the cost or >>>> >>
>>> alternatively >>>>>>>>>>>>> we can >>> arrange >> >> >> collection
>>> of >> >> the >> guitar >>>> from >> >>> your >>>>>>>>> address and
>>> do >> the work >>>>>> here. It >>>> >>> really is a simple >> >>>>
>>> job >>>>>>>>>>> >> >> and shouldn't >>> take >>>> more than 5 >>>>
>>> minutes. >> >> Please >>>> >> let >>>>>>>>>>>>>> us >> know >>>>
>>> how you would like to proceed >> and >>>>>>> we will >> try >>>>
>>> and >>>>>>>>>>>>>>>>>>>>> get >> this >>> done as >> soon as
>>> possible >> for >> >>>> you. >> >>>> >> Kind >>>>>>>>>>>>>>
>>> Regards, >> Harriet, Phil & >> Tim >>>> >>>>>> On >> >>>
>>> 2022-09-11 >> >> 17:56, >>>>>> >>>>>>>>> Karen Urmston >> >>>> >>>
>>> wrote: >>> Hi. We have >> had >> another look >> this >>>>>>>>> >>
>>>>>>>>>> weekend, >> and tried >> the vaseline, >> but >>> to >> no
>>>>>>>> avail. >>>>>>>>>>>>>>>>>>>>>>>>>>>>> On much >> closer
>>> inspection >>> we have >> >> noticed >>>>>> that >> the >>>>>>
>>> noise >>>>>>>>> >>> appears >> to be >>>>>>> made >> by >>>>>> the
>>> string catching a >>> lip, >> >>>> or >>>>>>>>>>> something >>>>
>>> similar, >> within >>>> >>> the >>> nut itself. >> This is >>>>
>>>>>>>>>>>>>>>>>> limited to >> >>> just the one string and >>>>
>>> appears to >> be a >>> >>>>>> >>>> >>> fix >>>>>>>>>>>>> that
>>> needs >> to be done by a professional. >>>>>>>>>>>>>>>>> Please
>>>>>>> can >>>>>>>>>>> you >> advise what we >>> should do next.
>>>>>>>>>>>>>>>>>>>>> Thanks. >>> >>>>>>> >>>>>>>>> >>> Sent from
>>>>> my phone >>> >>>>>>> >> -------- >> Original message
>>>>>>>>>>>>>>>>> -------- >>> From: >>>> >>>>>> Express Music >>>>>
>>>>>> Date: Tue, 6 Sep >> 2022, >>>>>>>>> 16:34 >>>>>>>>>>>>> To: >>
>>>>>>>> urmstonkaren@gmail.com >>> Subject: Re: >> >> Prs
>>>>>>>>>>>>>>>>>>>>> 24-08 eriza >>>> verde >>> >>>>>> Hi Karen,
>>> No, >> it had new >>>> >>>>>>> strings >>>>>>>>> >> on it from the
>>>>> factory, >> so >> no >>>>> need >>>>>>>> to change. >> We
>>>>>>>>>>>>>> just wondered >> if >>> you had >> >>>> changed >>
>>> string gauge >> >> >> because >>>>>>>>>>>>>>>>>> this is >>>>
>>> another reason it may >> have >> made >>>>>>> the noise. >>>> Try
>>>>>>>>>>>>>>>> and >> lubricant >>>> the >>> nut >> where >> the >>
>>>>> string >>>> sits >> and >>>>>> let >>>>>>>>>>>> us >> know how
>>> you >> get on :) >> >>>> Kind >>>> >>> Regards, >>>> >> >>
>>> Harriet, >>>>>> Phil >>>>>>>>>>> & Tim >>>> >>> Express Music B2 &
>>> B3 >> Quarry Park >> Old >>>> >>>> >>>>>>>> >>>>>>> Milverton
>>>>>>>>>>>> Lane >> Leamington Spa CV32 6RW 01926 >>> 808982 >> >>
>>> On >>>> 06/09/2022 >>>>>>>>>>>>>>>>>>>>>>> 16:32, >>> Karen
>>> Urmston wrote: > >>>> >>>> Hi, > >>> We will try the >> >>>>>>>>>
>>> lubricant >>>>>>>>>>>>> and >>>>>> >>>>>>>> let you know >>> how
>>> it goes, thanks. He's > not >> >>>>>>>>> >> >> changed >>>>>> >>>
>>> the >> strings >>>> with it being a new guitar. Is >>>>>> this
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> something > you'd >> recommend??
>>>>>>>>>>>>>>>>>> Sent >>>>>> from my >> phone >>>>> >>>>>>>
>>>>>>>>>>>>>>>>>>> -------- Original >> >>>>>> message -------- > >>
>>>>>> From: >>>> >>>> >> Express >>>>>>>>> Music >>>>> >>>>>> Date:
>>> Tue, >>> 6 Sep >> 2022, 14:44 >>> To: >>>> >>>>>>>>> >> >>>> >>>
>>> urmstonkaren@gmail.com >>> Subject: Re: >> Prs >> 24-08 eriza >>>>
>>>>>>>>>>>>>> verde >>>>>>> >>>>>>>>>>>>> Hi >>>>>> Karen & >> Carl,
>>>>>>>>>> Thanks >>>> >>>> for the >> video. >> It >>>>>>>>>>>
>>> sounds >>> to us like >> the >>>>>> >>>> >>>> string could be >>>>
>>> sticking >>>>>>>>>>>>>>>>>>>> slightly in the >> nut. >>>>>> There
>>>>> a >> >>> few >>>> things you could >> try >>>> to >>>>>>>>>>>
>>>>>>>>>>>>>> resolve >> this....Ideally apply >> a small >>>>
>>> amount of >>>>>>>>>>>>>>>>>>>> string >> lubricant, silicane >>
>>> based >> >> >> >>> lubricant >>>> or >>>>>> >>>>>>>>>>> failing
>>> that a >> small >>> amount >> of Vaseline >>>> into >> the >>
>>> slot. >>>>>> >>>>>>>> >>>>>>>>>>>> We >>>>>> didn't >> notice
>>>>>>>>> any issues >> with the >>> nut on >> this >>>>>>>> guitar
>>>>>>>>>>>>>>>> when we >> >>>> >> >>> checked >> it >> >> over.
>>> Have you changed >> >> >> the >>>>>>>>>>>>>>>> strings >> yet? >>
>>>>>>> Kind >>>> Regards, >> >> >>> Harriet, >>>> Phil & >>>> Tim
>>>>>>>>>>>>>>>>>>>>>> Express Music >> >>> B2 & B3 >>>> >>>> Quarry
>>> Park >>>>>> Old >>>>>>>>>>> Milverton >> >>> Lane >> Leamington >>
>>> Spa >>>>>> >> CV32 6RW >>>> >>>> >>>>>> >>> 01926 >>>>>>>>
>>>>>>>>>>>> 808982 >> >> >>>>>>>> On 04/09/2022 >>> 14:35, >> Karen
>>> Urmston wrote: >>>>> >>>>>> >>>>>>>>>>>>>>> Hi, >>>>>>>>> sorry >>
>>> for >> the long delay before our >>>>>> response >>>>> but
>>>>>>>>>>>> Carl has been >>>>>>>>>>>>>>> >> spending >>>> >>> time
>>> setting the >> guitar >>>> to >>>>>>>>> >> his >> spec and >> >>>
>>> trying >>>>>> to >>> >>>>>> establish >>> whether >> he
>>>>>>>>>>>>>>>>>>> wanted to >>>> keep the guitar. >>> >>>>> >> We
>>>>>>>> have >>>>>>>>>>>>>>>>> >>>> established that it is a
>>> beautiful >>> guitar and >>>>>> would >>>> >> like >>>>>>>>>> to
>>>>>>>>>>>>>>>>>>>> keep >>>> it >> if we can get its >> issues
>>>>>>> sorted. >>>>>>>>>>>>>>>>>>>>>>>>>> After spending time >>>>
>>>>>>> getting >>>>>>> used to the fret buzz, >> and >>>>>>>>
>>>>>>>>>>>> adjusting >>>>>>>>>> the >>>>>>> spec, on >>>> >> the
>>> guitar another >> >>> problem >>>>>>>> >>>>>>>>>>>>> >>>> has >>
>>>>> become obvious. We >>> would be >>> >>>> really >> grateful >>
>>>>> if >>>>>>>>>>>> you >>>>>>>>>>>>>> could >> advise us on what
>>> to >> do >> please. >>>>>>>>>>>>>>>>>>> As >>>> you >>>>>>>>> can
>>>>> see and >> >> >> >>> hear from >>>> the enclosed video, the G
>>> string >>>>>>> >>>>>>>>>>>>>>>>>>>>>>>> appears >>>>>>> to >> be
>>> popping about >>> within >> the nut when >>>>>>>>> >> >> bending
>>>>>>> the >>>>>> >>> string >>> >> >> downwards >>> and causing
>>>>>>>>> quite >>>>>>>>>>>>> a >>>>>>>>> >> distinctive >> high
>>>>>>> pitched >> >>> noise, >> >>>> which obviously >>>>>>>>>>>>>
>>> is >>>>>>>>>>>> not >>> meant to >> be >>>> >>>> there. >>>>>>
>>> This >> is causing no end >>>>> of >>>>>>>>> issues with >>>> >>>>
>>>>> the >>> >> sound >>> and >>>>> tuning >>>>>> of the >>>>>>>>>
>>>>>>> guitar. A >>>>>> similar >>> noise can >> sometimes be heard
>>>>>>>>>>>> >> whilst >>>>>>>>>>>>>>>>>>>>>> using the tuning peg
>>> and also >> when >> using >>> the >>>> whammy >>>>>> bar.
>>>>>>>>>>>>>>>>>>>>>>>> Originally >> >>> the B string >> was >>>>>>
>>> also >> doing this >> but >>>>>>>>> >> >>> appears >> to have
>>>>>>>>>>>>>>>>>> corrected >> itself. >> Where >>>>> as >>>> the
>>>>>>>>> G >>>>>>>>> >> string >>>> is still >> >> >>> doing >> it
>>> as bad >> as >>>>>>> >> ever. >>>>> >>>>>>>>>>>>>>>>>>>>>>>>> Is
>>>>>>> there anything you >> could please >>> advise >>>> to >> >>
>>> help >>>>>>>>>>>>>>>>>> us >>>>>>>>> to get >>> the >>> >> guitar
>>>>>>> running >>>> smoothly?? >>> >>>>>>> >> >>> Thanks >>>> in
>>>>>>>>>>>>>>>>>>>>>> advance for any help. >>> >>> >>>>>>>
>>> -------- Original >> >>>>>> >>>> >> message >>>>>>>>> >>> --------
>>>>>>>>>>>>>> From: Express Music >>>>>>> >>>>>> Date: >>> Tue, 30
>>>>>>>>>>>>> Aug >>>>>>>>> >> 2022, 11:04 >>> To: >>>>>>>>>>>>>>>>>
>>> urmstonkaren@gmail.com >>> >>>> Subject:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Re: >>>> Prs 24-08 eriza verde >>>
>>>>>>>>>>>>>>>>>> Morning >> Karen & >> Carl,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>> We're pleased >> the guitar >>>>>> >>
>>> arrived >>>> safely >> with >>>>>>>>>>>> you. >>>> >>>>>>>> All of
>>> the points >> >> you >>>> >>> raised >>>> in >>>> >>>> >> your
>>>>>>>>>>>> email we take on >> >> >>>>> board >>>> and >>>> can
>>>>>>>>> re-assure >> you >>>> all >>>>>>>>>>>>>> of >>>>>> >>>>
>>> these >> things >> are standard and >>> nothing to be >>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>>> alarmed >>>> >> >>> about. >>>>>>>>>>>>>>
>>> 1. Fret Buzz - >>>> The >>>>>>>>>> guitar >>>>>>>>>>>> was >>
>>> checked over in our >> >> >> workshop >>>>>>>>>> >>> and had >>>>
>>>>> a >>>>>>>>>> >>>>>>>>> full >> >> healthcheck >>>> >>> before
>>> we >>>> shipped it. We set >>>> >> this >>>>>>>>>>> guitar >>>>>
>>> up >>>> to >>>> >> >> PRS >>>> standard >> >> factory set up >>>
>>> but >>>>>>>>>> >>>>>>>>>>>>>>> depending on your >> playing >> >>>
>>> style, all >>>> >> >> guitars >>>>>>>>>>>> no >>>>>>>>>>> >> >>>
>>> matter >> how >>>> they are set up >> >> could >>>> buzz. We >> >>
>>>>>>>>>> advise >>>>>> you >>>>>>>>> seek a >>>> >> >>>>
>>> professional >>>>>>>>> set up >> to >> suit your >> >>>>>> playing
>>>>>>>>>>>>>>>>>>> style, >> string preference >>>>>> etc. >>>>>>
>>>>>>>>>>>>>>> 2. >>>>>>>>>>>>>>>>> Finish >>>>>>>>> Flaws - >> We
>>> can't actually see >>> any >>>> problems >> in the >>>> >> >>
>>>>>>>>>>>>>> images >>>> >>> you >>>> have >>>> sent >> and again
>>> we thoroughly check >>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>> every
>>>>>>> guitar when it >>>> >>> arrives >>>> >> with us from >> >> >>
>>> PRS >>>>>>>>>>>>> and >> >> >>> return any >>>> guitars we >> are
>>> not >> fully >>>> satisfied >>>>>>>>>>>>>>>>>>>>>> with. >>>> >>>>
>>> Feel >> >> free to >> >>>> >>> send >>>> us any more images >>>>
>>> of >>>>>>>>> this >> and >> we >>>>> will >>>>>>>> take a >>>>
>>> look. >>>> >>>>>> >>>> 3. >>>>>>>> >>> Truss >>>>>>>>>>>>> >>>>
>>> Rod Area- This is >> >> totally >> normal >>> and we could send >>
>>> you >>>>>>>>>>>>>>>>>>>>>>> many >>>> >> >>> examples >>>> of
>>> guitars we have >> >> in >>>>>> stock >>>>>>>>> >>>>> with this
>>> area >>>> looking the >>>> >>>> >> >>>> same. >>>> >>> This is
>>>>>>>>>>>>>> actually classed as the >>>> >> internals >>>>>>>>> of
>>> the >>>>>> guitar >> and >>>>>>>>> isn't >>>> finished >>> in the
>>>>>>> same >>>>>> detail >>>> as the >>>> >>>>>>>>> external >>>
>>> areas. >>>> >>>>>>>> >> 4. >> Strings - This is the first >> >>>>
>>>>>> time >>>>>>>>>>>>>>>>>>>>> >> we've >> ever heard of black
>>>>>>>>>> resin >>>> on >>>>>>>>>>>>>>>>> >> strings? >> >> >>
>>> These >> are >>>>>>> the strings from >>>> the >> >> factory
>>>>>>>>> and >>>>>>>>>>>>>> haven't been >>>> >>>> >> touched
>>>>>>>>>>>>>>> by >>>> >>> us other >> than >>>> on >>>>>>>>> our
>>> workbench >>>>>> when doing >>>>>>> our >> health-checks. >>>>
>>>>>>>>>>>>>>>>>>> 5. >>>>>>>>>>>>>>>>>> Pick up covers - >> Don't
>>> worry >>>> this is just >>> the >>>>>>>> protective >>>>>>>>>>
>>>>>>>>>>>>>> film >>>> and >>>> >>>>> designed to >>>> >>>> be >>
>>> removed straight >> away. >>>>>>>> >>> Yes >>>>>>>>>>> they >>>>
>>>>>>> peel, but they are >>>> >> meant >>>>>>>>>>>>> to so that
>>>>>>> you >>>>>>>>>>>>> can remove them >>>> >>> easily >> >>
>>> without >> damaging the >>>> >>>> pick >>>>>>>> >>>>>>>>>>>> ups.
>>>>>>>>>>>>>>> Just to >>>> clarify, >> this >>>>>> >>> is a brand
>>> new >>>> >>>>>>>>>>> guitar >> that has been shipped >>>>>>>>>>>>>
>>> from >>>>>>>> >>>> PRS to >>>> us >>>>>>>>>>> and >> >>> then to
>>>>>>> you. Obviously we >> want all our >> customers
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> do >>>> be >>>>>>>> delighted
>>> with >>> their new >> guitars and do >> >>>>>>>>>>>>>>>>>>>>>
>>> everything >>>>>>> in >> our power >> to >>>> make >>>>>>>>>> this
>>>>> happen. >>>>>>>>> We >>>>>>>>>>> don't see >> any >> >>>>>>
>>> issues >>>>>> >>> with this PRS but if you >> are >>>>>>>>>>>>> >>
>>>>>>> not >>>>>>>>>>>>> happy you can of >> >> course >>>> return.
>>>>> Just >>>>>>>>>>>>>>>>>>>> please note >> that we wouldn't >>>>
>>> expect >>>>>>>>>>>>>>>>>>>>> another >>>>>>>>>> >>>>>>>>> model to
>>> be any >>>>> different. >>>>>>>>>>>> >>>>>> Kind >> Regards,
>>>>>>>>>>>>>>>>>>>>> Harriet, >>>> >> Phil & Tim >>>>>>>>>>>>>>>>
>>> Express >>> Music >>>> >> B2 >> & >>>>>> B3 >>>>>>>>>>>>>>> Quarry
>>>>> Park >>>>>>>>> Old >>>> >> Milverton Lane >>>>>>>> >>
>>> Leamington >>>>>>>>>>>>>>>>>>>>>>>>>> Spa >>>> CV32 6RW >>>> >>
>>> 01926 >> >> >>> 808982 >>>>>>>>>>>>>>>> On >>>>>>>>>>> 29/08/2022
>>>>>>> 15:41, >>> Karen Urmston >>>> wrote: >>>>>>> Hi,
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I'm after >> >> some >>>>
>>> advice >>> about >> my >> >> partners new >>>>>>>>> guitar,
>>> please. >>>>>>>>>>>>>>>>>>>>>>>>> Order >> details are >> Carl
>>>>>>>>>>>>>>> Hobson, 2 >>>> Vicker Close, >> Clifton, >>>> >>>>
>>> Swinton, >>>>> >>> M27 >>>>>>>>>>>>>>>>>> >>>> 6QE. >>>>>>>>>>>>
>>> Firstly when >> we >>> bought >>>>>> the >>>> guitar
>>>>>>>>>>>>>>>>>> I >> was told by >>> phone >> that there >>>>>
>>> would be no >>>>>>>>>> fret >>>>>>>> >>>>>>>>>>>> buzz and >> >>
>>> yet there is quite >> a bit. >> My >>>> >>> partner is >>>>> a
>>>>>>>>>>>>>>>>>>>>>>> hobby >>>>>>>> guitar >>>>>>> collector, but
>>> doesn't want to >>>>>>>>> tinker >>>> too >> >>> much >> and
>>>>>>>>>>>>>>>> void >>>>>>>>> any >> warranty, >>>>>>>>>>>>> and
>>>>>>>>>>>>>>>> has done some >> basic >> >>> adjustments >> that
>>>>> haven't >>>>>>>>>>>>>>>>>>>>>>>>>>>> >>> changed >>>>> this >>
>>>>>>> situation. He >> has >>>>>> many >>> guitars, of >>>>>> which
>>>>>>>>>>>>>>>>>> this is his biggest >>>>>>>>>>>>>>>>>> investment
>>> to >> date, and is >>>>>>>>> aware as >>> to >>>> >>>> what >>
>>> level of >> >> buzz >> would >>>>> be >>>>>>> >>>>>>>>>>>>>>>>
>>> acceptable, and >> >> this is >> not >>>> in >> >>> that >>
>>> bracket. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Secondly, I was >>> also
>>> told by phone >>>>>>>>>>>> that >> >> there >>>>>>>>>>> were >>>
>>> no flaws but >>>>> we >>>>>>>>>>> have found a chip
>>>>>>>>>>>>>>>>>>>>>>>>> missing, although >> it is >> under >>>>
>>>>>> lacquer, and some >>>>>>> what >>>>>>>>>>>>>>>>>>>>>>>>
>>> appears to >>>>> be >>>> glue and damage in >> >> the truss rod
>>>>>>>>> area. >>>>>>>>>>>>>>>> Please >>>> see >>>>>>>>>>>>>>>
>>> enclosed photos. >>>>>>>>>>>>>>> Finally, >>>>>>>>>>>>>>> new >>
>>> guitars >> >> >>> generally >>>> come with a black >>>>>> resin on
>>>>>>> the >>>>>>>>>>>>>>>>>>>>> strings, which >> in this >>>> case
>>>>>>>>> is >>>>>>> missing and >>>> the >>>>>>>>>>> strings >> >>
>>> appear to >>>>>>>>>>>> be >>>>>>> old. There is >> >> also
>>>>>>>>>>>>>>>>>>>>>>>>> some >>>> evidence >> that the plastic >>
>>>>> protector >>>>>>> >>> covers >>>>>>>>>>>>>>>>>>>>>>>> on
>>>>>>>>>>>>>> the >> >> >> >>> pickups have been >>>> >>>> removed
>>> and then >>>>>>>>> replaced >> >>> meaning >> this >>>>>>>
>>>>>>>>>>>>>>> guitar >>>>> >> cannot >>>>>>>>>>>>>> possibly be >>
>>> brand new and >> never >>>> used >> >>> (also >>>>>> photos
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >> included). >>>>>>>>>>>>>>>>>>>
>>> Has this been a >> return or >>>> >>>>>>>> >>> repaired
>>>>>>>>>>>>>>>>>> at >> some point?? >>>>> >>>>> Thx in >> >>>>>
>>> advance >> for >>>> your >> help >>>>>>>>>>>>> and >> >>>
>>> understanding. Hi Karen, >> We will ship the guitar back on >>>
>>> Tuesday and here are the tracking >> details: Tracking Number: >>>
>>> 195987482 >> >>>
>>> http://www.expressmusic.co.uk/products.asp?page=termsconditions
>>>>>> Hope >> you have a nice weekend. Regards. Harriet