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Date: Thu, 12 Feb 2026 11:51:16 +0000
From: hello@expressmusic.co.uk
To: "Louise Hurley (CW)" <lohurley@paypal.com>
Subject: Re: PayPal Complete Payments
In-Reply-To: <LV0PR06MB113141FA8E0862A27807D00FDBC60A@LV0PR06MB11314.namprd06.prod.outlook.com>
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 <30a608500dab596500154d11f0562aaa@expressmusic.co.uk>
 <LV0PR06MB113141FA8E0862A27807D00FDBC60A@LV0PR06MB11314.namprd06.prod.outlook.com>
Message-ID: <7e69fa8c0f13ddcd417d373f5990988f@expressmusic.co.uk>
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Perfect
Speak later
:)

On 2026-02-12 09:26, Louise Hurley (CW) wrote:
> Hi Phil,
> 
>  Yes, I did. I'm sorry for the delay. Your reply went into my junk
> folder, so I missed it, apologies again.
> 
>  I'll give you a call today at 2.30pm if that suits you?
> 
>  Regards,
> 
>  Louise Hurley
> 
>  EMEA Business Development Consultant
> 
>  Copyright © 1999-2026 PayPal. All rights reserved.
>  PayPal (Europe) S.à r.l. et Cie, S.C.A.
>  Société en Commandite par Actions
>  Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
>  RCS Luxembourg B 118 349
> 
>  Deemed authorised and regulated by the Financial Conduct Authority.
> The nature and extent of consumer protections may differ from those
> for firms based in the UK. Details of the Temporary Permissions
> Regime, which allows EEA-based firms to operate in the UK for a
> limited period while seeking full authorisation, are available on the
> Financial Conduct Authority’s website.
> 
> -------------------------
> 
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Wednesday, February 11, 2026 11:58 AM
> To: Louise Hurley (CW) <lohurley@paypal.com>
> Subject: Re: PayPal Complete Payments
> 
> This message is from an external sender.
> 
> That sounds good, please can you give me a call about this. I'm at the
> shop Tuesday to Saturday 11am-5pm.
> 01926 808982
> Phil
> Express Music
> 
> On 2026-02-05 15:10, Louise Hurley (CW) wrote:
>> Hi Philip,
>> 
>> This is just a quick courtesy Email, I was doing a review of the
>> PayPal account and I noticed that you are using PayPal Express our
>> legacy option and not the latest PayPal Complete Payments, enabling
>> this feature would reduce your card transaction rates to 1.2% + 30p
>> instead of the standard 2.9% + 30p that you are currently on, at no
>> additional cost to you.
>> 
>> The latest version of PayPal Complete Payments allows you to accept
>> direct debit/credit card payments on your website, without
> redirecting
>> customers to PayPal. The checkout is customizable to display
> features
>> for local and alternative payment methods like Apple pay and Google
>> pay at the same 1.2% + 30p transaction rate, which will all settle
>> instantly into your PayPal Account.
>> 
>> You will also have the option to display messaging for Pay in 3,
>> letting customers know when this option is available to them, so
> they
>> are more likely to make high value purchases.
>> 
>> Would there be a suitable day & time that you would be available for
> a
>> very quick call to discuss and enable the above?
>> 
>> Regards,
>> 
>> Louise Hurley
>> EMEA Business Development Consultant
>> 
>> Copyright © 1999-2026 PayPal. All rights reserved.
>> PayPal (Europe) S.à r.l. et Cie, S.C.A.
>> Société en Commandite par Actions
>> Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
>> RCS Luxembourg B 118 349
>> 
>> Deemed authorised and regulated by the Financial Conduct Authority.
>> The nature and extent of consumer protections may differ from those
>> for firms based in the UK. Details of the Temporary Permissions
>> Regime, which allows EEA-based firms to operate in the UK for a
>> limited period while seeking full authorisation, are available on
> the
>> Financial Conduct Authority’s website.