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Date: Thu, 10 Sep 2020 16:58:52 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: TNT UK Customer Care <customerservice.gb@tnt.com>
Subject: Re: TNT - Case 31048049/Consignment 11206282 (112062827)
In-Reply-To: <UEXxf000000000000000000000000000000000000000000000QGFVCN0078QT66a_S5OE2rNtMjGYiw@sfdc.net>
References: <UEXxf000000000000000000000000000000000000000000000QGFVCN0078QT66a_S5OE2rNtMjGYiw@sfdc.net>
Message-ID: <be407cc3b9df0e672c77f429f511467c@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Please can we have an update to pass on to our customer.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 10/09/2020 11:48, TNT UK Customer Care wrote:
> Good Morning Harriet,
>
>  I've monitored this consignment and I'm sorry to advise that,
> despite the new label, the goods have gone back out for delivery 
> today
> on the return to sender.
>
>  I have urgently contacted the depot to stop this (again) and ensure
> the goods are relabelled tonight.
>
>  I'll continue to monitor and provide an update by 16:30 this 
> afternoon.
>
>  Regards,
>
>  Joseph Springthorpe | Customer Care Representative | FedEx Express |
> Office + 44 (0)1827 303030 | Address : Express House, Atherstone, CV9
> 2RY | fedex.com
>
>  FedEx truly values and acts on all customer feedback. If you have
> any comment that you would like to make regarding the FedEx and TNT
> Customer Experience or my performance, please feel free to contact my
> Manager, Rachel Calcott at rachel.calcott@fedex.com
>
>  --------------- Original Message ---------------
>  From: Express Music [coventry@expressmusic.co.uk]
>  Sent: 09/09/2020 16:38
>  To: customerservice.gb@tnt.com
>  Subject: [EXTERNAL] Re: TNT - Case 31048049/Consignment 11206282 
> (112062827)
>
>  Much appreciated, thanks for the update.
>
>  Kind Regards,
>  Harriet
>
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
>  On 09/09/2020 16:31, TNT UK Customer Care wrote:
>  > Good Afternoon Harriet,
>  >
>  > I can confirm that the return to sender has been stopped and a new
>  > label has been raised for the goods to go back to the recipient 
> at:
>  >
>  > MR JOSHYA BRYANT
>  > 39 NEWICK DRIVE
>  > NEWICK
>  > LEWES
>  > BN8 4NY
>  >
>  > Once I can see the goods are out for delivery tomorrow I'll 
> provide
>  > the delivering depot with the safe location details and continue 
> to
>  > monitor the consignment. I'll provide an update by 16:30 on 
> 10/09/20.
>  >
>  > You will be able to track this via tnt.com/track [1] and the goods 
> will
>  > be on the Express Service, delivery 08:00 to 18:00. Once delivered
>  > the
>  > proof of delivery will be available online at
>  > https://www.tnt.com/express/en_gb/site/home.html [2]
>  >
>  > Regards,
>  >
>  > Joseph Springthorpe | Customer Care Representative | FedEx Express 
> |
>  > Office + 44 (0)1827 303030 | Address : Express House, Atherstone, 
> CV9
>  > 2RY | fedex.com [3]
>  >
>  > FedEx truly values and acts on all customer feedback. If you have
>  > any comment that you would like to make regarding the FedEx and 
> TNT
>  > Customer Experience or my performance, please feel free to contact 
> my
>  > Manager, Rachel Calcott at rachel.calcott@fedex.com
>  >
>  > --------------- Original Message ---------------
>  > FROM: TNT UK Customer Care [customerservice.gb@tnt.com]
>  > SENT: 09/09/2020 09:15
>  > TO: coventry@expressmusic.co.uk
>  > SUBJECT: TNT - Case 31048049/Consignment 11206282 (112062827)
>  >
>  > Good Morning Harriet,
>  >
>  > I'm sorry to hear consignment 11206282 hasn't been delivered and 
> is
>  > now being returned to sender.
>  >
>  > The goods are out for delivery back to yourselves today so I have
>  > urgently contacted the depot to stop this delivery and send the 
> goods
>  > back to the recipient. Please note, we cannot guarantee a return 
> to
>  > sender will be stopped.
>  >
>  > I'll continue to monitor this throughout the day and provide an
>  > update by 16:30 this afternoon.
>  >
>  > Please do let me know if there is anything more on this case I can
>  > help with in the meantime.
>  >
>  > Regards,
>  >
>  > Joseph Springthorpe | Customer Care Representative | FedEx Express 
> |
>  > Office + 44 (0)1827 303030 | Address : Express House, Atherstone, 
> CV9
>  > 2RY | fedex.com [3]
>  >
>  > FedEx truly values and acts on all customer feedback. If you have
>  > any comment that you would like to make regarding the FedEx and 
> TNT
>  > Customer Experience or my performance, please feel free to contact 
> my
>  > Manager, Rachel Calcott at rachel.calcott@fedex.com
>  >
>  > ref:_00D24KXww._5001p3oKoxA:ref
>
>
> 
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> Links:
> ------
> [1] https://tnt.com/track
> [2] https://www.tnt.com/express/en_gb/site/home.html
> [3] https://fedex.com