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Date: Tue, 21 Apr 2026 14:27:24 +0100
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: New Inquiry From Dealer Portal -
 ~0001106436 ~GB ~H4
In-Reply-To: <WX5EE5GLWL2_69e5ec936d9ec_1ca14437841d7b_sprut@zendesk.com>
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 <0100019da0b31435-803ef9d4-5fa4-4ec5-ae0b-f288b499271e-000000@email.amazonses.com>
 <WX5EE5GLWL2_69e5ec936d9ec_1ca14437841d7b_sprut@zendesk.com>
Message-ID: <e60e0da42d061b5add34f43321de57ad@expressmusic.co.uk>
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Hi Rafael,

thanks for getting back to us and yes we'd be happy to accept the 25% 
off the CC60S.

Kind regards.
Tim.

On 2026-04-20 10:06, Rafael Berlanga (Fender Musical Instruments EMEA) 
wrote:
> ##- Please type your reply above this line -##
> 
>  Rafael Berlanga (Fender Musical Instruments)
> 
>  20 Apr 2026, 10:06 BST
> 
> Hi Philip,
> 
> Thanks for your email. I can offer you  a 25 percent discount for this
> cosmetic. Please, let me know if that works for you.
> 
> Would it be possible to have pictures of the box to verify if there is
> any sign of damage in transit?
> 
> Best,
> 
> Rafael
> 
>  Noreply Dealerportal
> 
>  18 Apr 2026, 14:06 BST
> 
>  This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> A new inquiry has been submitted through the dealer portal. The
> following information was collected:
> 
> 		Field
> 		Entry
> 
> 		Account Name
> 		Express Music M.L.C Ltd
> 
> 		Account Number
> 		0001106436
> 
> 		First Name
> 		Philip
> 
> 		Last Name
> 		Graham
> 
> 		Email
> 		hello@expressmusic.co.uk
> 
> 		Phone
> 
> 		Option 1
> 		I need to return an item
> 
> 		Does the item have a serial #?
> 		Yes
> 
> 		Serial #
> 		IPS251006976
> 
> 		Brand
> 		Fender
> 
> 		Model #
> 		0970150021
> 
> 		Model Name
> 		CC-60S Concert, Natural WN
> 
> 		Quantity
> 		1
> 
> 		Issue Category
> 		Cosmetic
> 
> 		Issue Filename
> 		IPS251006976_1
> 
> 		Issue Description
> 		Scratch on the back of the body
> 
> 		Ownership
> 		Shop
> 
> 		Purchase Date
> 		2026-04-16T23:00:00.000Z
> 
> 		Fault Confirmation
> 		Product received with Visible Damage
> 
>  Attachment(s)
> IPS251006976_1.jpeg [1]
> 
> Your request (799443) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [2] for the full range of
> Fender products [WX5EE5-GLWL2]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/sbvmHG8SfvIEB67nEdwDWbTHb/?name=IPS251006976_1.jpeg
> [2] http://roundcube.itpartnership.com/www.fender.com