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Date: Tue, 23 Jul 2024 14:39:35 +0100
From: hello@expressmusic.co.uk
To: Paul Waller <paul@atkinguitars.com>
Subject: Re: Hello from Paul at Atkin Guitars
In-Reply-To: <ccf57981-358e-443b-86ac-5ac505d78f5d@atkinguitars.com>
References: <8378977c-9c1c-473a-b8e7-3687ce951355@atkinguitars.com>
 <30f1547b7d385409d44a20a5ab809558@expressmusic.co.uk>
 <96b6d1c6-e806-438e-a1a1-e7a359a2e6bb@atkinguitars.com>
 <f3c8a7fd35e8bb4589628c5dce0bb995@expressmusic.co.uk>
 <75cb9b96-1884-46c4-972d-bc1f0bb08726@atkinguitars.com>
 <7c6041ca4f8735787ce0e44f4e139ce4@expressmusic.co.uk>
 <e90ff526-df66-49f7-b101-680d5737217e@atkinguitars.com>
 <701230c2-35ee-432d-89fa-e52ae6158a74@atkinguitars.com>
 <de9a7f4056f2ef43b42ddb02cf9edbc0@expressmusic.co.uk>
 <ccf57981-358e-443b-86ac-5ac505d78f5d@atkinguitars.com>
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thanks
also is the case correct ? the guitar kind of rattles around it .......


On 2024-07-23 13:54, Paul Waller wrote:
> Hi Harriet
> 
> Sorry about this, and good spot!. It does normally have a 43mm nut,
> but this one was a custom with a 45mm nut width (I didn't realise this
> at the time).
> 
> We'll get another spec sheet to you this week.
> 
> As I said, the factory is closed next week, with the entire team on
> holiday, but I'll be working from home if there's anything you guys
> need.
> 
> Kind regards,
> 
> Paul.
> On 23/07/2024 13:02, hello@expressmusic.co.uk wrote:
> 
>> Hi
>> The 19 arrived this morning
>> I noticed the nut width is 45mm not 43mm as per the spec sheet
>> Is there anything else we need to know ?
>> Can send out a correct spec sheet for the guitar
>> Paisley will be hopefully with you tomorrow
>> :)
>> 
>> On 2024-07-22 13:57, Paul Waller wrote:
>> Hi Harriet
>> 
>> Just to say we'll get the Nineteen out today, and Alister will send
>> you an adjusted invoice relating to the Paisley.
>> 
>> FYI, the factory is closed next week, so bear that in mind when
>> returning the Paisley 54.
>> 
>> Kind regards,
>> 
>> Paul.
>> On 19/07/2024 15:35, Paul Waller wrote:
>> 
>> Hi Harriet
>> 
>> No RA required, but you can put 'Paisley Return' as a ref note if
>> you'd like. We'll know it's from you when we open the case!
>> 
>> We'll get the Nineteen out later next week.
>> 
>> Have a great weekend, and speak next week.
>> 
>> regards,
>> 
>> Paul.
>> 
>> On 19/07/2024 15:10, hello@expressmusic.co.uk wrote:
>> Hi Paul,
>> 
>> That would be perfect, just let us know if we need an RA number to
>> return the electric.
>> 
>> Thank you for being so helpful.
>> 
>> Regards.
>> Harriet
>> 
>> On 2024-07-19 14:29, Paul Waller wrote:
>> Hi Harriet
>> 
>> Happy to have the Paisley back, and you order another acoustic.
>> 
>> We do have a really cool Heavy Aged Nineteen available if that's of
>> interest (£2294.88)?. See pictures attached.
>> 
>> Kind regards,
>> 
>> Paul.
>> 
>> On 18/07/2024 11:48, hello@expressmusic.co.uk wrote:
>> Hi Paul,
>> 
>> Thanks for getting back to us.
>> 
>> We totally get where your coming from with the electric we have had
>> sitting here. We actually only ordered this one from Alister to show
>> 
>> 
>> willing as it was "going spare" in the early production. When moving
>> 
>> 
>> into new brands we normally like to stock at least half a dozen of
>> something for the reasons you were saying. As this isn't an option
>> for
>> us at the moment we think it would sell better with a dealer who
>> already has proven success and a range of models in stock.
>> 
>> Would you be ok if we sent the Paisley back and ordered an acoustic
>> instead?
>> 
>> Kind Regards,
>> Harriet
>> Express Music
>> 
>> On 2024-07-17 11:05, Paul Waller wrote:
>> Hi Harriet, Phil & Tim
>> 
>> Yes, there's a great team here, and everyone's been great so far!
>> 
>> I've put your J-43 Black Top Aged in for November, and the OM37
>> Black
>> Top  White Rice Aged in for December.
>> 
>> Re your Paisley S54. I understand it's tricky with guitars that are
>> a
>> little left-field aesthetically, so we'd be happy to swap it out for
>> 
>> 
>> another S54/S63 model. Although the Paisley isn't your go to finish
>> for
>> everyone, we're finding that our electric dealers have a bit more
>> success when there's a few different examples on offer rather than a
>> 
>> 
>> single guitar, so perhaps having a T style model as well would help
>> if
>> we take the Paisley back.
>> 
>> As mentioned in my last email, we do have 2 electrics available, a
>> T59,
>> and a SRV inspired S63, so you can return the S57 Paisley, against
>> those
>> 2 models if you'd like, or order 2 other S54/63, and T52/59 models,
>> just
>> let us know what spec, and I'll get back with an ETA.
>> 
>> If you'd rather order fresh, maybe makes sense to keep the Paisley
>> until
>> these are ready, as you may sell it?.
>> 
>> Let me know your thoughts,
>> 
>> Paul.
>> 
>> On 16/07/2024 15:29, hello@expressmusic.co.uk wrote:
>> Hi Paul,
>> 
>> Great to hear from you and congratulations on your new role. Hope
>> you
>> are enjoying the new challenge. I trust the team are very welcoming
>> based on any of our experiences with them all.
>> 
>> The J43 and D37 are good with us. We are actually going away for
>> October so please just make a note that nothing should be shipped to
>> 
>> 
>> us then as the shop will be locked up.
>> 
>> Please can we book in a J-43 Black Top Aged and a OM37 Black Top
>> White
>> Rice Aged for our next free build slots.
>> 
>> We have had a Strat in of yours for a VERY long time now, so if we
>> can
>> work something out to swap that out it would be much appreciated.
>> Really cool guitar but just doesn't want to leave no matter how much
>> 
>> 
>> we reduce it. I will pop a link to it below.
>> 
>> 
> https://www.expressmusic.co.uk/products.asp?code=335003&name=atkin-the-fifty-four-s-pink-paisley-s-n-010-inc-case
>> 
>> 
>> If you need to reach us at any point we are in the shop Tuesday to
>> Saturday 11am-5pm.
>> 
>> Kind Regards,
>> Harriet, Phil & Tim
>> Express Music
>> 
>> On 2024-07-15 15:38, Paul Waller wrote:
>> Hi Phil and Harriet
>> 
>> My name's Paul Waller, and a couple of weeks ago, I joined Atkin as
>> sales manager. I'm now settling in nicely, and contacting all of our
>> 
>> 
>> dealers introduce myself, and to see how things are going.
>> 
>> I've just come out of 30 years in retail, managing Hank's Acoustic
>> Guitar shop in London, Westside Distributions London showroom
>> (Westside
>> MI), Andertons high end department, and the recent relaunched
>> Dawsons
>> store in London, so this is my first time on the other side of the
>> counter!.
>> 
>> I see that you have a J43 scheduled for September, and Alister just
>> told
>> me he's put in a D37 to make time for the October build. Happy to
>> discuss what you may want for November and December, and FYI, we
>> have a
>> few electric guitars available if they are of interest....
>> 
>> T 59 Aged White (pics attached).
>> 
>> Boosh Offset (pics attached).
>> 
>> S 63 SRV Inspired (recently on our Instagram).
>> 
>> Anyway, I hope this email finds you well, and it would be happy to
>> call
>> you to formerly introduce myself in person.
>> 
>> I look forward to speaking soon.
>> 
>> Kind regards,
>> 
>> Paul.
>> 
>> 07949 587 721
>> 
>> --
> 
> --