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Date: Fri, 21 Jul 2023 12:14:37 +0100
From: hello@expressmusic.co.uk
To: Jeremiah McKnight <jeremiahmac83@gmail.com>
Subject: Re: Fender American pro 2 Jazz Bass
In-Reply-To: <CAJYv1eGmJRWUbvNfk96QPaM95VprtWtNhCew=mtEuucGSLMs+g@mail.gmail.com>
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<CAJYv1eEc2AbKO=OmGytAB-5nRRPJMyrdik+PExWYy+jh8VmTMA@mail.gmail.com>
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Hi Jeremiah,
Great to hear from you again.
Yes we do buy in Electric, Acoustic and Bass Guitars, Amps and FX.
If you want a quote, just let us know some details of what you have and
I will look into it for you.
Kind Regards,
Harriet
On 2023-07-21 12:11, Jeremiah McKnight wrote:
> Hello Harriet,
>
> I am just checking to see if you buy used instruments?
>
> On Sat, 1 Apr 2023 at 15:13, <hello@expressmusic.co.uk> wrote:
>
>> Hi Jeremiah,
>>
>> No problem, I'll get that changed and send you the new tracking
>> number.
>>
>> Regards
>>
>> Harriet.
>>
>> On 2023-04-01 14:58, Jeremiah McKnight wrote:
>>> Hi Harriet,
>>>
>>> Thanks for the details.
>>>
>>> I got the FedEx notification. Can you arrange delivery to my home
>>> address please?
>>>
>>> 224 Almners Road
>>> Lyne
>>> Surrey
>>> KT160BL
>>>
>>> On Fri, 31 Mar 2023 at 15:23, <hello@expressmusic.co.uk> wrote:
>>>
>>>> Hi Jerry,
>>>>
>>>> That's good news and thanks for checking the video.
>>>>
>>>> 24 hours in the case, if you can wait that long is never a bad
>> idea.
>>>>
>>>> It's sudden changes in temp that normally cause the truss rod to
>>>> move.
>>>> We saw it a lot last summer in the mega heatwave. Winter can also
>>>> have
>>>> it's challenges with freezing temps at night in warehouses etc.
>>>> Fingers
>>>> crossed this time you should be good to go and get on enjoying
>> your
>>>> new
>>>> bass!
>>>>
>>>> Thanks for your understanding. I will arrange for it to leave
>> here
>>>> on
>>>> Tuesday and send you an email with the link to the tracking
>> before
>>>> it
>>>> leaves.
>>>>
>>>> Kind Regards,
>>>> Harriet
>>>>
>>>> On 2023-03-31 15:09, Jeremiah McKnight wrote:
>>>>> Hi Harriet,
>>>>>
>>>>> Thank you for the update. Really good news. Absolutely happy to
>>>> have
>>>>> the bass back. Delivery for Wednesday is perfect. Would you
>>>> suggest
>>>>> keeping the bass in its case for a certain time until I play it
>> or
>>>> am
>>>>> I good to go when it arrives?
>>>>>
>>>>> Thanks again for helping resolve this.
>>>>>
>>>>> On Fri, 31 Mar 2023 at 15:06, <hello@expressmusic.co.uk> wrote:
>>>>>
>>>>>> Hi Jerry,
>>>>>>
>>>>>> Good news, we got the bass back safely today.
>>>>>>
>>>>>> There was definitely a rattle as described when we got it on
>> the
>>>>>> workbench. The truss rod was very tight, which isn't unusual
>> when
>>>> a
>>>>>> guitar changes environment. It obviously moved after it left
>> here
>>>>>> because it all played perfectly when we packaged it up
>>>> originally.
>>>>>>
>>>>>> We have now adjusted this and doubled checked all the machine
>>>> heads
>>>>>> bolts were tight, which they are. We also accessed the nut and
>>>>>> pickup
>>>>>> height, all looks good. The issue was the truss rod which is a
>>>>>> simple
>>>>>> fix, now done and playing great.
>>>>>>
>>>>>> You did originally request for a refund but because there is a
>> no
>>>>>> manufacturing defect and the original protective films have
>> been
>>>>>> removed, we are not able to offer a full refund on this
>> occasion.
>>>>>> Before
>>>>>> we ship the bass the back to you, we have filmed a short video
>> of
>>>>>> Phil
>>>>>> playing it that we will send you. Please confirm you are happy
>>>> for
>>>>>> us to
>>>>>> ship the bass back and what day would be best to receive it.
>> Our
>>>>>> next
>>>>>> despatch day is Tuesday for Wednesday delivery.
>>>>>>
>>>>>> If you have any further questions, please just let us know.
>>>>>>
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>>
>>>>>> On 2023-03-30 14:26, Jeremiah McKnight wrote:
>>>>>>> Hi Harriet, the bass was just collected thank you
>>>>>>>
>>>>>>> On Thu, 30 Mar 2023 at 11:27, Jeremiah McKnight
>>>>>>> <jeremiahmac83@gmail.com> wrote:
>>>>>>>
>>>>>>>> Hi Harriet, I was working from home yesterday and didn't hear
>>>> any
>>>>>>>> knocks on the door. Thanks for rescheduling. Hopefully all
>> goes
>>>>>> ok
>>>>>>>> today.
>>>>>>>>
>>>>>>>> On Thu, Mar 30, 2023 at 11:23 AM <hello@expressmusic.co.uk>
>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Jerry,
>>>>>>>>>
>>>>>>>>> I just spoke to TNT and the driver says he attempted
>>>> collection
>>>>>> at
>>>>>>>>> 15:46
>>>>>>>>> yesterday? Not too sure what went wrong but I have
>>>> re-scheduled
>>>>>> it
>>>>>>>>> for
>>>>>>>>> this afternoon.
>>>>>>>>>
>>>>>>>>> Kind Regards,
>>>>>>>>> Harriet
>>>>>>>>>
>>>>>>>>> On 2023-03-30 10:51, Jeremiah McKnight wrote:
>>>>>>>>>> Hi Harriet,
>>>>>>>>>>
>>>>>>>>>> No sign of them this morning.
>>>>>>>>>>
>>>>>>>>>> On Thu, Mar 30, 2023 at 10:47 AM
>> <hello@expressmusic.co.uk>
>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>
>>>>>>>>>>> How frustrating, I'm so sorry to hear this. Has there been
>>>> any
>>>>>>>>> sign
>>>>>>>>>>> of
>>>>>>>>>>> them yet this morning? If not I will get straight on the
>>>> phone
>>>>>>>>> now
>>>>>>>>>>> and
>>>>>>>>>>> find out what is happening.
>>>>>>>>>>>
>>>>>>>>>>> Kind Regards,
>>>>>>>>>>> Harriet
>>>>>>>>>>>
>>>>>>>>>>> On 2023-03-29 17:25, Jeremiah McKnight wrote:
>>>>>>>>>>>> Hi Harriet,
>>>>>>>>>>>>
>>>>>>>>>>>> Just to let you know that TNT didn’t show up today.
>>>>>>>>>>>>
>>>>>>>>>>>> On Tue, 28 Mar 2023 at 13:13, Jeremiah McKnight
>>>>>>>>>>>> <jeremiahmac83@gmail.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Harriet, No problem at all. I got the labels thank
>> you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Tue, Mar 28, 2023 at 12:47 PM
>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks for the call just now.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> We have just arranged a collection of the bass for
>>>>>> tomorrow.
>>>>>>>>>>>>>> Please
>>>>>>>>>>>>>> double-check your inbox and junk folder for the TNT
>>>> labels
>>>>>>>>> ready
>>>>>>>>>>>>>> to
>>>>>>>>>>>>>> print off and attach to the box. If you don't spot them
>>>>>>>>> please
>>>>>>>>>>> let
>>>>>>>>>>>>>> us
>>>>>>>>>>>>>> know.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On 2023-03-28 12:08, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>> Hi Harriet, no problem at all. I will give Phil a call
>>>>>>>>> shortly.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Tue, Mar 28, 2023 at 12:01 PM
>>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Before we press go on the collection, please could we
>>>> ask
>>>>>>>>> you
>>>>>>>>>>>>>> to
>>>>>>>>>>>>>>>> give us
>>>>>>>>>>>>>>>> a call so Phil can have a quick [1] chat about the
>>>> bass?
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> 01926 808982
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On 2023-03-28 11:45, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>> Hi Harriet, perfect. Thanks again.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Yep, no problem with the labels.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Tue, Mar 28, 2023 at 11:43 AM
>>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Yes, we can arrange a collection for tomorrow from
>>>> your
>>>>>>>>>>>>>> chosen
>>>>>>>>>>>>>>>>>> address.
>>>>>>>>>>>>>>>>>> Once it's back here we can do a full health check
>> in
>>>>>> the
>>>>>>>>>>>>>>>> workshop.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Before we arrange the collection can you please
>>>> confirm
>>>>>>>>> if
>>>>>>>>>>>>>> you
>>>>>>>>>>>>>>>> are
>>>>>>>>>>>>>>>>>> able
>>>>>>>>>>>>>>>>>> to print out the labels and attach them to the
>>>> original
>>>>>>>>> box?
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On 2023-03-28 11:34, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>>>> Hi Harriet, Thanks for your email.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> It's still an issue whilst plugged in but to me it
>>>>>>>>>>>>>> definitely
>>>>>>>>>>>>>>>>>> doesn't
>>>>>>>>>>>>>>>>>>> seem right.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> A collection and assessment would be great thanks.
>>>>>>>>> Would
>>>>>>>>>>>>>>>>>> collection
>>>>>>>>>>>>>>>>>>> tomorrow be possible? it would be from 224 Almners
>>>>>>>>> Road,
>>>>>>>>>>>>>> Lyne,
>>>>>>>>>>>>>>>>>> Surrey,
>>>>>>>>>>>>>>>>>>> KT16 0BL
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Appreciate your help
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Tue, Mar 28, 2023 at 11:26 AM
>>>>>>>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Good Morning Jerry,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thanks for getting in touch. We are just open for
>> a
>>>>>>>>> new
>>>>>>>>>>>>>> week so
>>>>>>>>>>>>>>>>>>>> apologies if you have been trying to get hold of
>> us
>>>>>>>>> over
>>>>>>>>>>>>>> our
>>>>>>>>>>>>>>>>>>>> weekend.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> We are sorry to hear you are having this minor
>>>> issue
>>>>>>>>> and
>>>>>>>>>>>>>> will
>>>>>>>>>>>>>>>> do
>>>>>>>>>>>>>>>>>> our
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> best to help.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> It's not unusual to hear this kind of buzz when
>>>>>>>>> playing a
>>>>>>>>>>>>>> bass
>>>>>>>>>>>>>>>>>>>> acoustically (not plugged into an amp). We can
>> make
>>>>>>>>> most
>>>>>>>>>>> of
>>>>>>>>>>>>>> our
>>>>>>>>>>>>>>>>>>>> basses
>>>>>>>>>>>>>>>>>>>> here do the same.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Does it still cause an issue when plugged in? Is
>> it
>>>>>>>>> tuned
>>>>>>>>>>>>>> to
>>>>>>>>>>>>>>>>>> concert
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> pitch?
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> There are a couple of options...just let us know
>>>> what
>>>>>>>>>>> works
>>>>>>>>>>>>>>>> best
>>>>>>>>>>>>>>>>>> for
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> you.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> 1. Do you have a local tech who can double-check
>>>> the
>>>>>>>>>>> setup?
>>>>>>>>>>>>>> It
>>>>>>>>>>>>>>>>>>>> played
>>>>>>>>>>>>>>>>>>>> perfectly when it left here, so it should only
>> need
>>>> a
>>>>>>>>>>> minor
>>>>>>>>>>>>>>>>>> tweak.
>>>>>>>>>>>>>>>>>>>> These
>>>>>>>>>>>>>>>>>>>> things can happen with moving guitars from one
>>>>>>>>> environment
>>>>>>>>>>>>>> to
>>>>>>>>>>>>>>>>>>>> another.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> 2. We can arrange collection and access it here.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> If the bass is deemed faulty a refund is no
>>>> problem.
>>>>>>>>> As
>>>>>>>>>>> you
>>>>>>>>>>>>>>>> have
>>>>>>>>>>>>>>>>>>>> removed
>>>>>>>>>>>>>>>>>>>> some of the original plastic films we would be
>>>> unable
>>>>>>>>> to
>>>>>>>>>>>>>> have
>>>>>>>>>>>>>>>> it
>>>>>>>>>>>>>>>>>>>> back as
>>>>>>>>>>>>>>>>>>>> 'new' stock if no fault is found. Fender don't
>>>> class
>>>>>>>>>>> set-up
>>>>>>>>>>>>>>>>>> issues
>>>>>>>>>>>>>>>>>>>> as a
>>>>>>>>>>>>>>>>>>>> fault so we will do our best to resolve this as
>>>> soon
>>>>>>>>> as
>>>>>>>>>>>>>>>> possible
>>>>>>>>>>>>>>>>>> for
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> you.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On 2023-03-25 23:46, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>>>>>> Hi Harriet,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> I’ve only just got round to playing the bass
>> but
>>>>>>>>>>>>>>>>>>>>> there is a severe buzz when I press the 6th fret
>>>> on
>>>>>>>>> the
>>>>>>>>>>>>>> low E
>>>>>>>>>>>>>>>>>>>> string.
>>>>>>>>>>>>>>>>>>>>> I’ve attached a voice memo. I’ve taken the
>>>>>>>>> plastic
>>>>>>>>>>> off
>>>>>>>>>>>>>>>> from
>>>>>>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>>>>>>> machine heads but is it possible to send the
>> bass
>>>>>>>>> back
>>>>>>>>>>> and
>>>>>>>>>>>>>> get
>>>>>>>>>>>>>>>> a
>>>>>>>>>>>>>>>>>>>>> refund due to this fault please? It’s
>>>> unplayable.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Kind regards
>>>>>>>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Wed, 15 Mar 2023 at 13:06,
>>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thank you for the order, we are just getting it
>>>>>>>>> ready
>>>>>>>>>>> for
>>>>>>>>>>>>>>>>>>>> despatch
>>>>>>>>>>>>>>>>>>>>>> this
>>>>>>>>>>>>>>>>>>>>>> afternoon. You will get a separate email with
>> the
>>>>>>>>>>>>>> tracking
>>>>>>>>>>>>>>>>>>>>>> information
>>>>>>>>>>>>>>>>>>>>>> but I will pop a quick link for you below. We
>>>> have
>>>>>>>>> noted
>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>>>> full
>>>>>>>>>>>>>>>>>>>>>> delivery address on your order.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
> https://www.tnt.com/express/en_us/site/tracking.html?searchType=con&cons=363649237
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On 2023-03-15 12:59, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>>>>>>>> Thanks Harriet. I placed the order - 25895-6
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Just to confirm that the delivery address
>> should
>>>>>>>>>>> mention
>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>>>>>>>> company
>>>>>>>>>>>>>>>>>>>>>>> name - Blackthorne International Ltd
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Wed, 15 Mar 2023 at 12:04,
>>>>>>>>>>> <hello@expressmusic.co.uk>
>>>>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Hi Jerry,
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Yes if you can get the order in before 1pm
>> will
>>>>>>>>> can
>>>>>>>>>>>>>>>> despatch
>>>>>>>>>>>>>>>>>>>> this
>>>>>>>>>>>>>>>>>>>>>>>> afternoon. We pay for express service with
>>>>>> TNT/Fed
>>>>>>>>> Ex
>>>>>>>>>>>>>> so as
>>>>>>>>>>>>>>>>>>>> long
>>>>>>>>>>>>>>>>>>>>>> as
>>>>>>>>>>>>>>>>>>>>>>>> they
>>>>>>>>>>>>>>>>>>>>>>>> do their job, it will be with you tomorrow.
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Kind Regards,
>>>>>>>>>>>>>>>>>>>>>>>> Harriet
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> On 2023-03-15 12:02, Jeremiah McKnight wrote:
>>>>>>>>>>>>>>>>>>>>>>>>> Hello! If I place an order now for the
>>>> American
>>>>>>>>> Pro 2
>>>>>>>>>>>>>> Jazz
>>>>>>>>>>>>>>>>>>>> bass
>>>>>>>>>>>>>>>>>>>>>>>> can I
>>>>>>>>>>>>>>>>>>>>>>>>> get delivery tomorrow please? Mainland Uk
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Thanks
>>>>>>>>>>>>>>>>>>>>>>>>> Jerry
>>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>> Sent from my iPhone
>>>
>>>
>>> Links:
>>> ------
>>> [1]
>>>
>>
> https://www.google.com/maps/search/%3E%3E%3E%3E%3E%3E%3E%3E%3E%3E%3E%3E+a+call+so+Phil+can+have+a+quick?entry=gmail&source=g