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Date: Tue, 05 May 2020 12:54:21 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: <davidprior@rocketmail.com>
Subject: RE: Alesis Parts
In-Reply-To: <026c01d622d2$cf6e7ed0$6e4b7c70$@rocketmail.com>
References: <a41ce2da16e5025cd455d60476bea554@expressmusic.co.uk>
 <026c01d622d2$cf6e7ed0$6e4b7c70$@rocketmail.com>
Message-ID: <41136f1e003566f50552a1bb307f0304@expressmusic.co.uk>
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Hi David,

It's no problem, we will always do our best to help.

I've asked Alesis for the price of the part and will let you know what 
they say as soon as I hear back from them.

Have a great day :o)
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 05/05/2020 12:46, davidprior@rocketmail.com wrote:
> Hi Harriet
>
> Really appreciate your help with this, but to be honest I'm
> frustrated that Alesis would want proof of purchase !
> I bought this kit 2nd hand a few months ago, and it's 4+ years old.
> If Alesis think this is a warranty issue then they've misunderstood 
> or
> somehow I've not made myself clear.
>
> Don't worry - and thanks again for your help. Sorry for your wasted 
> time.
>
> Best regards,
>
> Dave Prior
>
> -----Original Message-----
> From: Express Music <coventry@expressmusic.co.uk>
> Sent: 05 May 2020 12:13
> To: davidprior@rocketmail.com
> Subject: Alesis Parts
>
> Hi David,
>
> Good news, we've finally heard back from Alesis this morning.
>
> They have requested proof of purchase from you and a delivery address
> to send the part too please.
>
> Once we have this, we will get the ball rolling.
>
> Kind Regards,
> Harriet
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG