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Date: Tue, 17 Dec 2019 15:22:57 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty CC60sce
In-Reply-To: <8DVR0RQEWM_5df8ee454bf7a_cdc83fb14b0bcf2019992d_sprut@zendesk.com>
References: <8DVR0RQEWM@zendesk.com>
 <8DVR0RQEWM_5df8a2b26e71e_a4333fdfbb4bcf141612ca_sprut@zendesk.com>
 <e36de3ede0b083f864246755ad4db42a@expressmusic.co.uk>
 <413e7d77ca1bbcae54564f5fb917944d@expressmusic.co.uk>
 <8DVR0RQEWM_5df8ee454bf7a_cdc83fb14b0bcf2019992d_sprut@zendesk.com>
Message-ID: <70dced65503628884bc7671049628da3@expressmusic.co.uk>
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Cheers Ricky.

Tim


---
Regards

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 17/12/2019 15:03, Ricky (Support) wrote:
> ##- Please type your reply above this line -##
>
>  RICKY (Fender Musical Instruments)
>
>  Dec 17, 15:03 GMT
> Hi Tim
>
> I have a replacement preamp here i'll get in the post to you.
>
> If there is anything else you need please do not hesitate to contact 
> me.
>
> Best Regards,
>
> Ricky
>
> Sales & Support Advisor
>
>  COVENTRY
>
>  Dec 17, 10:41 GMT
>
> Hi Ricky,
>
> No worries about the delay.
> We're happy either way, so if you don't have a preamp then we'll have 
> a
> replacement.
>
> Cheers.
>
> Tim.
>
> ---
> Regards
>
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
>  RICKY (Fender Musical Instruments)
>
>  Dec 17, 09:41 GMT
> Good morning Ollie
>
> Apologies for the delay in getting back to you. We're running
> extremely busy here at the moment.
>
> I would be happy to get this back and replace the whole thing for you
> however I don't think i could get a replacement to you before
> Christmas.
>
> I'm just checking to see if a replacement pre-amp is available. I'll
> get back to you ASAP on that.
>
> If you are happy to send that one back and wait for a replacement let
> me know and i'll raise an RA for you.
>
> Best Regards,
>
> Ricky
>
> Sales & Support Advisor
>
>  COVENTRY
>
>  Dec 12, 12:57 GMT
> Hello, we have a faulty item
>
> Guitar: Fender cc60se natural
> Serial Number: ips190907816
> Fault: there is a fault with the tuner, the red LED that suggests the
> note is flat does not work, you can not tell when a note is flat and 
> is
> only apparent when the 2 green lights come on to suggest the string 
> is
> in tune, the red LED for the sharp indicator is working ok
>
> We would be happy for a replacement preamp to be sent out and fitted 
> by
> us if that is the correct procedure.
>
> --
> Regards
> Ollie
> Express Music
> 196 - 204 Binley Road
> Coventry
> CV3 1HG
>
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>
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