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Date: Fri, 28 Nov 2025 14:53:57 +0000
From: hello@expressmusic.co.uk
To: =?UTF-8?Q?Tereza_Ouzk=C3=A1?= <tereza@ouzka.cz>
Subject: Re: Fender custom shop LE Tomatillo
In-Reply-To: <CF69A7F4-1CCC-478F-A109-82C7FDA36E0E@ouzka.cz>
References: <14b5290574fe338cf44b20fab3fc1f36@expressmusic.co.uk>
 <CF69A7F4-1CCC-478F-A109-82C7FDA36E0E@ouzka.cz>
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Thank you for the images and information Tereza, we'll get that sent off 
to FedEx today hopefully for a swift result.
When the claim is settled would you like us to refund the cost of a 
replacement case or would prefer us to send a new case?
Apologies again for the inconvenience this has caused.

Regards.
Express

On 2025-11-28 14:31, Tereza Ouzká wrote:
> Just would like to let you know, that the driver (woman) took piece of
> some plastic out of the box (where the hole was) and said she thinks
> its from the pallete.
> 
> 
> Tereza Kubišová
> 
>> 28. 11. 2025 v 14:35, hello@expressmusic.co.uk:
>> 
>> Hi Teraza,
>> 
>> We're really sorry that FedEx damaged the case and we double boxed it 
>> too!
>> Yes if you could send us some pictures of the damage please we'll 
>> start a claim with FedEx and try and get this sorted as soon as 
>> possible.
>> 
>> Kind regards.
>> Phil, Harriet, and Tim Express
>> 
>>> On 2025-11-28 13:02, Tereza Ouzká wrote:
>>> Hello,
>>> Guitar just arrived, but fedex delivery made a hole to the case 
>>> during
>>> the transport. They wont let me make the reclamation because they say
>>> that only sender can do it. Can you please make a reclamation of the
>>> delivery and ask for the reparation/money because of their failure?
>>> I can send you pictures of the damage.
>>> Thank you for the answer.
>>> Tereza Kubišová
>>>> 20. 11. 2025 v 15:12, hello@expressmusic.co.uk:
>>>> Hi Tereza,
>>>> If you let us know how you wish to pay, we will arrange an invoice 
>>>> to be sent over to you asap. Bank transfer, card payment/paypal?
>>>> The shipping costs will be £50.
>>>> Kind Regards,
>>>> Express Music
>>>>> On 2025-11-20 13:58, Tereza Ouzká wrote:
>>>>> Hello,
>>>>> Thank You very much for Your answer. I will buy it from you(just a
>>>>> recapitulation: Fender custom shop limited edition Tomatillo Tele
>>>>> Journeyman Relic-Natural Blonde as on the picture I sen before, for
>>>>> 2.912,50 GBP), can you please issue an invoice on company:
>>>>> APPLE TREE EVENTS s.r.o.
>>>>> IČ: 05893879, DIČ: CZ05893879
>>>>> Adress: (Prague) Praha 8, Troja, Na Jabloňce 738/3a
>>>>> Postal code: 18200
>>>>> Country: Czech republic
>>>>> Shipping adress will be the same. Can you please let me know how 
>>>>> much
>>>>> will be the shipping costs?
>>>>> Thank you very much !
>>>>> Tereza Kubišová
>>>>>> 20. 11. 2025 v 12:34, hello@expressmusic.co.uk:
>>>>>> Hello Tereza,
>>>>>> Thank you for your inquiry, we would not know what the import/duty
>>>>>> fees are for the Czech Republic this is something you would have 
>>>>>> to
>>>>>> investigate yourself.
>>>>>> We can take off the UK VAT tax which is 20% making the cost of the
>>>>>> guitar £2912.50 plus shipping and if you can send us your address
>>>>>> we can get a cost for the shipping.
>>>>>> Hope this helps.
>>>>>> Kind regards.
>>>>>> Phil, Harriet, and Tim.
>>>>>> Express Music.
>>>>>> On 2025-11-20 08:54, Tereza Ouzká wrote:
>>>>>>> Hello, I found your guitar (image attached) on Reverb. I tried to
>>>>>>> text
>>>>>>> you, but I don’t know if you get the message. My husband really
>>>>>>> likes
>>>>>>> this guitar and I would like to buy it for him as a gift but I’m
>>>>>>> not
>>>>>>> sure about the fees and the taxes if I buy it from UK to Czech
>>>>>>> republic because it’s not within the EU. Can you please let me
>>>>>>> know
>>>>>>> what are the real fees not only shipping but also the taxes for
>>>>>>> it,
>>>>>>> how high will be the price exactly for me if I buy from you? Also
>>>>>>> I
>>>>>>> would like to ask if there’s some discount possible on this
>>>>>>> guitar?
>>>>>>> Thank you very much for Your answer.
>>>>>>> Tereza
>>