MIME-Version: 1.0
Date: Wed, 24 Apr 2024 13:16:09 +0100
From: hello@expressmusic.co.uk
To: Ian Harrison <harrison.ian@blueyonder.co.uk>
Subject: Re: AV2 1957 Stratocaster
In-Reply-To: <CAB5F382-B138-4E63-8DD9-3DCA4B06FBB1@blueyonder.co.uk>
References: <6db849825ef1b1d6e3df8dd86da335ed@expressmusic.co.uk>
 <CAB5F382-B138-4E63-8DD9-3DCA4B06FBB1@blueyonder.co.uk>
Message-ID: <1b770c5247c38f5c4d362ff29db4d2dc@expressmusic.co.uk>
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Hi Ian,

It would really be best for us to actually see the guitar as we can't 
tell too much from photos. We do know from previous experience that 
Fender have to look at the guitar themselves before giving any 
indication of what they will do. The previous warranty repair did take 
some time so please be aware of this.

Kind Regards,
Express Music

On 2024-04-24 13:09, Ian Harrison wrote:
> Thanks,
> 
> As I’m a bit of a journey away I’ll get more photos over to you with
> some accurate measurements shown and see if they’ll give an indication
> in advance and try and get it over next week.
> 
> Ian
> 
> Sent from my iPhone
> 
>> On 23 Apr 2024, at 11:04, hello@expressmusic.co.uk wrote:
>> 
>> Hi Ian,
>> 
>> If you would like us to start a warranty return please drop the guitar 
>> over to us.
>> 
>> We will then get in contact with Fender service team with some more 
>> photos and if they want do want to change anything, they will arrange 
>> to collect the guitar from us.
>> 
>> Feel free to pop over anytime we are open Tuesday to Saturday 
>> 11am-5pm.
>> 
>> Kind Regards,
>> Harriet, Phil & Tim
>> Express Music
>> 
>> 
>> 
>>> On 2024-04-22 14:41, Ian Harrison wrote:
>>> Hi Harriet
>>> It’s taken an age but I’ve had a more positive response from
>>> fender about the woodwork on my Strat.
>>> I never thought to check the basic woodwork … well you wouldn’t
>>> would you?
>>> The headstock was sanded on the skew and is too thin on the side
>>> opposite the tuners as well as being wildly inconsistent you see - at
>>> first they said if if it functions it’s fine but now possibly
>>> recognise a defect in manufacture?
>>> I also ran it past an old acquaintance who is an ex fender guy and
>>> former guitarist magazine editor - his highly informative response 
>>> was
>>> ‘oh dear’ lol !
>>> This is what fender said ;
>>> Ian
>>> Alex Lucia (Fender Musical Instruments)
>>> Apr 22, 2024, 14:09 GMT+1
>>> Dear Ian,
>>> Thank you for your message.
>>> All products purchased new form an authorised dealer are covered by
>>> warranty for manufacturing defects through your dealer. To initiate a
>>> warranty claim, please contact the authorised dealer where you
>>> purchased the product as an inspection of the fault will be required.
>>> Your dealer will then work with their dedicated support team at 
>>> Fender
>>> who handles all warranty requests to provide appropriate resolution 
>>> to
>>> the case.
>>> If you have any other questions, please don't hesitate to get in
>>> touch.
>>> Best regards,
>>> Alexandra Lucia
>>> | Fender Europe
>>> Sent from my iPhone
>>