MIME-Version: 1.0
Date: Fri, 15 May 2026 18:55:27 +0100
From: hello@expressmusic.co.uk
To: John Hankinson <johnandchants4@gmail.com>
Subject: Re:LCEO7
In-Reply-To: <FD86DD54-3A2C-4CA1-BBFE-18F5D87074ED@gmail.com>
References: <b43982b222a8742fc65e979e223d65f1@expressmusic.co.uk>
 <FD86DD54-3A2C-4CA1-BBFE-18F5D87074ED@gmail.com>
Message-ID: <5faac4c91daf9d1fd44ca4c3e33074d0@expressmusic.co.uk>
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Hi John
I ve just tried calling Fedex but the office is now closed, back open at 
8am so will call then
Let me know if you here anything & I will update you after my call in 
the morning
Have a nice evening
Phil :)




On 2026-05-15 18:15, John Hankinson wrote:
> Hello Phil, here’s the information I’ve received from FedEx regarding 
> the delivery of my Martin CE07. My wife has been waiting at home all 
> day for the delivery which didn’t turn up. I’m sending you the message 
> I received from FedEx saying the parcel was signed for by Hankinson and 
> delivered at 1:30pm. My wife hasn’t received any parcel or signed for 
> any parcel. I’ve included a photo taken from my ring doorbell at 1:30 
> clearly showing no FedEx vehicle, driver or parcel if needed for 
> evidence. I’m sorry for the inconvenience this has caused you and thank 
> you for your help in resolving this missing delivery.
> John.
> 
> 
> Sent from my iPhone
> 
>> On 15 May 2026, at 4:01 pm, hello@expressmusic.co.uk wrote:
>> 
>> Hi John
>> I have contacted Fedex who are speaking to the local depot & driver 
>> and have assured me they will be back in contact with me today
>> Case number C-240975753
>> Phil
>> Express Music
>> 
>>> On 2026-05-13 14:10, hello@expressmusic.co.uk wrote:
>>> Hi John,
>>> Here's your tracking details for the Martin:
>>> Tracking No: 871747369919
>>> Your guitar will be dispatched on 14/05 with FedEx Express 24hr 
>>> Delivery
>>> Order Tracking:  https://www.fedex.com/en-gb/home.html
>>> Please note: A signature will be required upon delivery.
>>> When receiving your item, please sign for as "Unchecked" therefore if
>>> the item has been damaged in transit we can claim from the courier.
>>> Kind regards.
>>> Tim.
>>