MIME-Version: 1.0
Date: Fri, 20 Jan 2023 15:45:04 +0000
From: hello@expressmusic.co.uk
To: Support <gbiservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Custom Shop Bass Faulty
In-Reply-To: <86L8LYMQL8M_63cab599b4b86_5a499825729_sprut@zendesk.com>
References: <86L8LYMQL8M@zendesk.com>
 <dd1bb77788485d33d53c4e26afd72b69@expressmusic.co.uk>
 <e2f94ffb1b5dcd44e44ebc6aee96af08@expressmusic.co.uk>
 <86L8LYMQL8M_63cab599b4b86_5a499825729_sprut@zendesk.com>
Message-ID: <2ae5f869239eda27d3e2d6e49b74ad4f@expressmusic.co.uk>
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Thanks Ben.

Can you please confirm if this is for return and replacement or return 
and repair?

Kind Regards,
Harriet

On 2023-01-20 15:39, Ben Moore (Support) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  20 Jan 2023, 15:39 GMT
> 
> Hi there,
> 
> Thank you for your email. Your returns request has been processed.
> 
> RA number: 10259178
> UPS tracking: 1Z59RA159191232314
> 
> You will receive two emails associated with your return:
> 
> 	* An email from UPS with a link to obtain your postal label and to
> arrange a free collection of the item. Please check your spam box if
> you do not see this email in your inbox. The assigned tracking number
> will be displayed on the subject line.
> 	* An email from Fender detailing the RA which needs to be printed out
> and included inside the box with the item.
> 
> Please inform us if the address for collection or return is not the
> same as the labels received.
> 
> Don't hesitate to contact us if you have any questions or concerns.
> 
> Kind regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  20 Jan 2023, 14:05 GMT
> 
>  This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Pic attached sorry forgot!
> 
> -------- Original Message --------
> Subject: Custom Shop Bass Faulty
> Date: 2023-01-20 14:03
> From: hello@expressmusic.co.uk
> To: "George Luker (Support)" <gbiservice@fender.com>
> 
> Hi Team,
> 
> We have a new custom shop bass here that has a a fault where the
> binding
> meets the headstock. Looks like it's detached and might crack off? see
> 
> pic.
> 
> Please can we arrange a return and repair on this?
> 
> Serial Number:CZ556208
> Model Number: 9235001442
> 
> Kind Regards,
> Express Music
> 
>  Attachment(s)
> 164269-0.JPG [1]
> 
>  Express Music
> 
>  20 Jan 2023, 14:03 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Team,
> 
> We have a new custom shop bass here that has a a fault where the
> binding
> meets the headstock. Looks like it's detached and might crack off? see
> 
> pic.
> 
> Please can we arrange a return and repair on this?
> 
> Serial Number:CZ556208
> Model Number: 9235001442
> 
> Kind Regards,
> Express Music
> 
> Kind Regards,
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 
> Your request (511204) has been updated. To add additional comments,
> reply to this email.
> 
> 0333 200 8760 (Sales Team)
> 
> Fender Musical Instruments GBI - Leo House, Birches Industrial Estate,
> East Grinstead, West Sussex, RH19 1QZ
> Fender Europe ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ
>  Fender EMEA - Please visit Fender.com [2] for the full range of
> Fender products [86L8LY-MQL8M]
> 
> Links:
> ------
> [1] 
> https://fenderemea.zendesk.com/attachments/token/0DXlRNmKEjSVBx38nmbRsho4m/?name=164269-0.JPG
> [2] http://roundcube.itpartnership.com/www.fender.com