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Date: Tue, 20 Oct 2020 12:24:52 +0100
From: Express Music <coventry@expressmusic.co.uk>
To: Gary Bartley <gary.c.bartley@gmail.com>
Subject: Re: Cymbal Stand TNT Delivery
In-Reply-To: <CAPJXK=HhorjZYBKvjQAUsDizRdvjVQDqzoU9HbFEiMfoWa46Pw@mail.gmail.com>
References: <CAPJXK=HhorjZYBKvjQAUsDizRdvjVQDqzoU9HbFEiMfoWa46Pw@mail.gmail.com>
Message-ID: <93146eaf215154453ae586c814aa6146@expressmusic.co.uk>
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Hi Gary,

Sorry to hear you're having issues with this delivery. We worked 
speedily to get your order out straight away when it came through on 
Thursday. It's frustrating when deliveries don't go smoothly but we will 
do our best to help you get this resolved as soon as possible. Have you 
had any communication today with TNT? If we see it arrive back here, we 
will let you know and you can collect at your earliest convenience.

Kind Regards,
Harriet

Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 19/10/2020 09:25, Gary Bartley wrote:
> Hi Express Music,
>
> I ordered a couple of cymbal stands from you at the end of last week
> and they were dispatched very quickly for delivery on Friday.
> Unfortunately I missed that delivery and I was left a note by TNT
> saying that they would try again today and if that wasn't suitable I
> should get in touch with them immediately to rearrange delivery,
> otherwise the product would be returned to the seller.
>
> I have tried several times over the weekend to fill in their
> redelivery form and I have also tried filling in their online 
> customer
> service form. I get error messages from both.
>
> This morning I have tried calling them and am currently trying to
> connect to a chat operator (these services are unavailable over the
> weekend). I'm not having any success with those either.
>
> If the package is returned to you, could you please let me know and I
> will arrange to collect it directly from yourselves if that is okay?
>
> If it helps at all, the consignment number is 101897410.
>
> Kind regards and sorry for the trouble,
>
> Gary Bartley