MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 7bit
Date: Fri, 19 Feb 2021 16:16:30 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: <martinw.jones@ntlworld.com>
Subject: TNT Delivery
Message-ID: <35c37faf63e49d0fe02fc1489c5ef486@expressmusic.co.uk>
X-Sender: coventry@expressmusic.co.uk
User-Agent: Roundcube Webmail/0.8.1

Hi Martin,

Just thought I'd forward our latest correspondence from TNT regarding 
your shipment. Look as though you should be seeing it tomorrow (fingers 
crossed)

Once again apologies this hasn't gone very smoothly. Hopefully you're 
happy with your new guitar when you finally get it.

See email below from TNT
------------------------

  Hello Harriet

  I agree this has not been our finest hour.

  The delivery depot have upgraded this to a Saturday.

  You will be able to track your consignment using the TNT Track and 
Trace Website or your MyTNT/Express Manager Account.
  You will also be able to source the Proof Of Delivery via MY TNT or 
the online tracking portal at 
https://www.tnt.com/express/en_gb/site/home.html

  Should you require any further assistance please call 0800100600.

  Kind Regards

  David Taylor | Customer Care Representative | FedEx Express

  --------------- Original Message ---------------
  From: Express Music [coventry@expressmusic.co.uk]
  Sent: 19/02/2021 12:45
  To: uk@tnt.com
  Subject: [EXTERNAL] Re: 120040580

  Hi David,

  Thanks for the update.

  To be honest we're really disappointed with the service offered on 
this
  delivery. It's a simple residential address and can't see why the 
driver
  has had so many issues.

  Please can we request this is delivered tomorrow at the very latest. I
  will look forward to an update.

  Kind Regards,
  Harriet

  Express Music
  196 - 204 Binley Road
  Coventry
  CV3 1HG

  On 19/02/2021 11:33, TNTUK Customer Care wrote:
  > Good morning Harriet
  >
  > I'm sorry for the late response to your enquiry about the above
  > delivery where the delivery driver was struggling with the address.
  >
  > I have contacted the depot and updated the details however they have
  > been unable to put this out for delivery today.
  >
  > I'm so sorry about this. I will request this is delivered tomorrow
  > for you. I will update you with the depot's response by 1600.
  >
  > Kind Regards
  >
  > David Taylor | Customer Care Representative | FedEx Express |
  > Office:0800 100 600 | Address: Lount Care Centre, Melbourne Road,
  > Lount, Leicestershire, LE65 1PL | www.fedex.com [1]
  >
  > ref:_00D24KXww._5000841yDTF:ref

  
---------------------------------------------------------------------------------------------------------------
  This message and any attachment are confidential and may be privileged 
or otherwise protected from disclosure.
  If you are not the intended recipient, please telephone or email the 
sender and delete this message and any attachment from your system.
  If you are not the intended recipient you must not copy this message 
or attachment or disclose the contents to any other person.
  Please consider the environmental impact before printing this document 
and its attachment(s). Print black and white and double-sided where 
possible.
  
------------------------------------------------------------------------------



Links:
------
[1] https://www.fedex.com