MIME-Version: 1.0
Date: Fri, 10 May 2024 15:08:39 +0100
From: hello@expressmusic.co.uk
To: wages.laze.02@icloud.com
Subject: Re: AV2 1957 Stratocaster
In-Reply-To: <A0F74F0C-2E60-495D-8EE3-84E80C259001@blueyonder.co.uk>
References: <A0F74F0C-2E60-495D-8EE3-84E80C259001@blueyonder.co.uk>
Message-ID: <ba9660614e4a92956dd348a1473b53e4@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
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Hi

We have kept the strat in its case, boxed up since you dropped it off

We do sometimes buy for cash but its pretty quite at the minute so a 
commission sale would be a better option for us

We take 20% from the sale price, we recently sold a similar condition 
AV2 for £1599

Regards
Phil

  n 2024-05-10 14:38, wages.laze.02@icloud.com wrote:
> Hi
> 
> Ok, very disappointing though, begs the question at what point do they
> consider these things to be a fault…. How poor does it need to be?
> 
> Can’t get back today so I’ll have to get back to you about picking up
> or whatever . just keep it and the case safe & free from damage and
> packed up.
> 
> Do you buy or do commission sales? .. send me some numbers if you do 
> please.
> 
> Thank you
> 
> Ian
> 
> 
> 
>> On 10 May 2024, at 14:23, hello@expressmusic.co.uk wrote:
>> Hi Ian
>> 
>> Just spoke to Fender regarding your AV2 strat, their position is that 
>> as they don't consider this to be a defect they are unable to offer 
>> any further assistance
>> 
>> Sorry its not better news for you but we have tried all the options we 
>> have available to us as a Fender dealer
>> 
>> Your guitar is here ready to collect or we can ship back to you if 
>> that's better for you
>> 
>> Phil
>> Express Music
>> 
>> 
>> 
>> 
>> 
>> 
>> On 2024-05-09 17:06, Ian Harrison wrote:
>>> Hi
>>> I also really appreciate your support …
>>> I know I keep coming up with daft comparison's but it’s a fact..  I
>>> fitted my kitchen to closer tolerances than a guy at fender sanded
>>> that headstock  lol
>>> Thank ever so much again
>>> Ian
>>> Thank you
>>> Sent from my iPhone
>>>> On 9 May 2024, at 16:18, hello@expressmusic.co.uk wrote:
>>>> Hi Ian,
>>>> Sadly not, it is being raised with a much higher manager now which 
>>>> we think is positive.
>>>> We have been chasing them this week but as yet no answers.
>>>> Our personal regional rep is really pushing for a response from them 
>>>> so fingers crossed we should hear soon.
>>>> Appreciate your patience.
>>>> Kind Regards,
>>>> Harriet
>>>> Express Music
>>>>> On 2024-05-09 16:00, Ian Harrison wrote:
>>>>> Hello again,
>>>>> No rush - just thought I’d ask if you’ve heard anymore from the rep 
>>>>> at all ?
>>>>> Manicures
>>>>> Ian
>>>>> Sent from my iPhone
>>>>>>> On 30 Apr 2024, at 13:19, Ian Harrison 
>>>>>>> <harrison.ian@blueyonder.co.uk> wrote:
>>>>>> Hi
>>>>>> Yes I will .. everything is present
>>>>>> Thank you
>>>>>> Ian
>>>>>> Sent from my iPhone
>>>>>>> On 30 Apr 2024, at 12:01, hello@expressmusic.co.uk wrote:
>>>>>>> See you tomorrow. If you have the original shipping carton, 
>>>>>>> please bring that with you.
>>>>>>> Kind Regards,
>>>>>>> Harriet
>>>>>>> Express Music
>>>>>>>>> On 2024-04-29 13:12, Ian Harrison wrote:
>>>>>>>> Hello again,
>>>>>>>> I have some time on Wednesday afternoon between work and 
>>>>>>>> hospital
>>>>>>>> visits so I’ll try and get it to you then.
>>>>>>>> Thanks again
>>>>>>>> Ian
>>>>>>>> Sent from my iPhone
>>>>>>>>>> On 24 Apr 2024, at 13:16, hello@expressmusic.co.uk wrote:
>>>>>>>>> Hi Ian,
>>>>>>>>> It would really be best for us to actually see the guitar as we 
>>>>>>>>> can't tell too much from photos. We do know from previous 
>>>>>>>>> experience that Fender have to look at the guitar themselves 
>>>>>>>>> before giving any indication of what they will do. The previous 
>>>>>>>>> warranty repair did take some time so please be aware of this.
>>>>>>>>> Kind Regards,
>>>>>>>>> Express Music
>>>>>>>>>> On 2024-04-24 13:09, Ian Harrison wrote:
>>>>>>>>>> Thanks,
>>>>>>>>>> As I’m a bit of a journey away I’ll get more photos over to 
>>>>>>>>>> you with
>>>>>>>>>> some accurate measurements shown and see if they’ll give an 
>>>>>>>>>> indication
>>>>>>>>>> in advance and try and get it over next week.
>>>>>>>>>> Ian
>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>> On 23 Apr 2024, at 11:04, hello@expressmusic.co.uk wrote:
>>>>>>>>>>> Hi Ian,
>>>>>>>>>>> If you would like us to start a warranty return please drop 
>>>>>>>>>>> the guitar over to us.
>>>>>>>>>>> We will then get in contact with Fender service team with 
>>>>>>>>>>> some more photos and if they want do want to change anything, 
>>>>>>>>>>> they will arrange to collect the guitar from us.
>>>>>>>>>>> Feel free to pop over anytime we are open Tuesday to Saturday 
>>>>>>>>>>> 11am-5pm.
>>>>>>>>>>> Kind Regards,
>>>>>>>>>>> Harriet, Phil & Tim
>>>>>>>>>>> Express Music
>>>>>>>>>>>> On 2024-04-22 14:41, Ian Harrison wrote:
>>>>>>>>>>>> Hi Harriet
>>>>>>>>>>>> It’s taken an age but I’ve had a more positive response from
>>>>>>>>>>>> fender about the woodwork on my Strat.
>>>>>>>>>>>> I never thought to check the basic woodwork … well you 
>>>>>>>>>>>> wouldn’t
>>>>>>>>>>>> would you?
>>>>>>>>>>>> The headstock was sanded on the skew and is too thin on the 
>>>>>>>>>>>> side
>>>>>>>>>>>> opposite the tuners as well as being wildly inconsistent you 
>>>>>>>>>>>> see - at
>>>>>>>>>>>> first they said if if it functions it’s fine but now 
>>>>>>>>>>>> possibly
>>>>>>>>>>>> recognise a defect in manufacture?
>>>>>>>>>>>> I also ran it past an old acquaintance who is an ex fender 
>>>>>>>>>>>> guy and
>>>>>>>>>>>> former guitarist magazine editor - his highly informative 
>>>>>>>>>>>> response was
>>>>>>>>>>>> ‘oh dear’ lol !
>>>>>>>>>>>> This is what fender said ;
>>>>>>>>>>>> Ian
>>>>>>>>>>>> Alex Lucia (Fender Musical Instruments)
>>>>>>>>>>>> Apr 22, 2024, 14:09 GMT+1
>>>>>>>>>>>> Dear Ian,
>>>>>>>>>>>> Thank you for your message.
>>>>>>>>>>>> All products purchased new form an authorised dealer are 
>>>>>>>>>>>> covered by
>>>>>>>>>>>> warranty for manufacturing defects through your dealer. To 
>>>>>>>>>>>> initiate a
>>>>>>>>>>>> warranty claim, please contact the authorised dealer where 
>>>>>>>>>>>> you
>>>>>>>>>>>> purchased the product as an inspection of the fault will be 
>>>>>>>>>>>> required.
>>>>>>>>>>>> Your dealer will then work with their dedicated support team 
>>>>>>>>>>>> at Fender
>>>>>>>>>>>> who handles all warranty requests to provide appropriate 
>>>>>>>>>>>> resolution to
>>>>>>>>>>>> the case.
>>>>>>>>>>>> If you have any other questions, please don't hesitate to 
>>>>>>>>>>>> get in
>>>>>>>>>>>> touch.
>>>>>>>>>>>> Best regards,
>>>>>>>>>>>> Alexandra Lucia
>>>>>>>>>>>> | Fender Europe
>>>>>>>>>>>> Sent from my iPhone