MIME-Version: 1.0
Date: Wed, 05 Jul 2023 13:35:37 +0100
From: hello@expressmusic.co.uk
To: Susana Raya <Susana.Raya@taylorguitars.com>
Subject: Re: Taylor 610 CE L2 ST#114196
In-Reply-To: <MW4PR03MB6922FE3B88CD440B50B3ED90F95DA@MW4PR03MB6922.namprd03.prod.outlook.com>
References: <e066be82cfd9ae8667a5fbe796b36a46@expressmusic.co.uk>
 <MW4PR03MB69222B1B28D9878E3ED8B8DCF94EA@MW4PR03MB6922.namprd03.prod.outlook.com>
 <9d388d228a62192a9bba79d5c80b1a2d@expressmusic.co.uk>
 <MW4PR03MB6922C702397C7F89D408953AF953A@MW4PR03MB6922.namprd03.prod.outlook.com>
 <MW4PR03MB6922FE3B88CD440B50B3ED90F95DA@MW4PR03MB6922.namprd03.prod.outlook.com>
Message-ID: <dd3434ac11a32a2d0897265f09212621@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 8bit

Hi Susana,

Sorry for the delay in replying, we were unable to contact our customer.
We have now spoken to him and he has given us the go-ahead for all the 
work that needs to be done.
Can you please restring and set the guitar with Elixir extra light 
10-47.
Thank you.

Regards.
Tim.

On 2023-06-21 08:08, Susana Raya wrote:
> Hi Tim,
> 
> We would like to inform you that we have received his guitar safely.
> 
> After inspection, we noted that the frets are worn out. For an optimal
> setup, a partial refret (up to 10th fret) is needed. In addition, the
> saddle and nut needs to be replaced because they are very low.
> We can offer a quote of £487.93 plus shipping (£30.00) for the
> following services:
> - ES2 upgrade
> - Re-fret
> - Nut and saddle replacement
> - Cleaning
> - Setup with new strings.
> 
> VAT and Import duties over the amount of the repair might be charged
> by UK customs.
> 
> Let me know if customer agrees with the charges or if you have any 
> questions.
> 
> Best regards,
> 
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
> 
> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
> contain confidential information intended for a specific individual
> and purpose. If you are not the intended recipient, you are hereby
> notified that any disclosure, copying or distribution, or the taking
> of any action based on the contents of this information, is strictly
> prohibited.  If you have received this transmission in error, please
> delete it.  Thank you.
> 
> 
> 
> 
> 
> -----Original Message-----
> From: Susana Raya
> Sent: Wednesday, June 7, 2023 4:33 PM
> To: 'hello@expressmusic.co.uk' <hello@expressmusic.co.uk>
> Cc: Michel Gambini <Michel.Gambini@taylorguitars.com>
> Subject: RE: Taylor 610 CE L2 ST#114196
> 
> Hi Tim,
> Thank you.
> 
> Our reference for this service is ST#114196.
> 
> Please find attached the shipping labels that need to accompany the 
> guitar.
> 
> TNT will collect the guitar on Friday from your store.
> 
> Let me know if you need any further assistance.
> 
> Susana Raya
> Customer Service Representative
> Maroastraat 113
> 1060 LG Amsterdam, The Netherlands
> +31 20 667 60 30
> taylorguitars.com
> 
> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
> contain confidential information intended for a specific individual
> and purpose. If you are not the intended recipient, you are hereby
> notified that any disclosure, copying or distribution, or the taking
> of any action based on the contents of this information, is strictly
> prohibited.  If you have received this transmission in error, please
> delete it.  Thank you.
> 
> 
> 
> 
> -----Original Message-----
> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
> Sent: Wednesday, June 7, 2023 12:43 PM
> To: Susana Raya <Susana.Raya@taylorguitars.com>
> Subject: Re: Taylor 610 CE L2
> 
> CAUTION: This email originated from outside of the organization.
> Exercise caution when opening attachments or clicking links.
> 
> 
> Hi Susana,
> 
> Thank you for your reply and yes, our customer would like to go ahead
> and have the upgrade, please.
> I will have the guitar boxed and ready before the end of today.
> 
> Regards.
> Tim.
> 
> On 2023-06-02 07:57, Susana Raya wrote:
>> Hi Phil,
>> 
>> Thank you for your email.
>> This guitar was sent to us for an electronic issue in 2019. This
>> guitar is equipped with the system is ES1.1 and unfortunately has been
>> discontinued a while ago and we no longer carry out the parts.
>> 
>> The recommendation was to upgrade to our current system, ES2. Customer
>> did not approve the charges at that time and the guitar was sent back
>> without any service.
>> 
>> The installation is available for £271.49 at this time (dealer price).
>> The guitar for need to come to Amsterdam for the repair since it needs
>> special tooling and drilling. Shipping costs for the round trip is
>> £30.00. Extra charges might be added depending on the condition of the
>> guitar and if extra work is needed to ensure the proper installation
>> and setup. We will offer the final quote after the inspection in our
>> facilities.
>> 
>> Let us know if customer is interested in the upgrade to ES2 and we
>> will have the guitar collected.
>> 
>> If you have questions, please let me know.
>> 
>> Best regards
>> Susana Raya
>> Customer Service Representative
>> Maroastraat 113
>> 1060 LG Amsterdam, The Netherlands
>> +31 20 667 60 30
>> taylorguitars.com
>> 
>> CONFIDENTIALITY NOTICE: This e-mail and any accompanying documents
>> contain confidential information intended for a specific individual
>> and purpose. If you are not the intended recipient, you are hereby
>> notified that any disclosure, copying or distribution, or the taking
>> of any action based on the contents of this information, is strictly
>> prohibited.  If you have received this transmission in error, please
>> delete it.  Thank you.
>> 
>> 
>> 
>> -----Original Message-----
>> From: hello@expressmusic.co.uk <hello@expressmusic.co.uk>
>> Sent: Thursday, June 1, 2023 5:08 PM
>> To: Susana Raya <Susana.Raya@taylorguitars.com>; Gavin Wiltshire
>> <Gavin.Wiltshire@taylorguitars.com>
>> Subject: Taylor 610 CE L2
>> 
>> CAUTION: This email originated from outside of the organization.
>> Exercise caution when opening attachments or clicking links.
>> 
>> 
>> Hi
>> 
>> A customer of ours has a humm coming from his 610 CE S/N 20031023105,
>> quite a high pitched electrical hum/noise which increases as you turn
>> the volume up on the guitar
>> 
>> I think the guitar was serviced by yourselves a few years after he was
>> having issues with the electrics
>> 
>> Do you have any record of this work ?
>> 
>> Any chance you have some suggestions of simple things we can check or
>> does it need to be sent back for you to take a look ?
>> 
>> Phil
>> ExpressMusic
>> 
>> Kind Regards,
>> Phil, Tim & Harriet
>> 
>> Express Music
>> B2 & B3 Quarry Park
>> Old Milverton Lane
>> Leamington Spa
>> CV32 6RW
>> 
>> 01926 808982