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Date: Fri, 18 Feb 2022 11:36:08 +0000
From: Express Music <coventry@expressmusic.co.uk>
To: Stuart Brown <elvisbomb1964@hotmail.com>
Subject: Re: ORDER # 24880 - DAMAGE TO BOX
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Hi Stuart,

Just confirm that Frederick's are sending you a new box direct which 
should be with you one day next week, so if you could possibly let us 
know when you have received it, please, that would be great.


Regards
Tim.
Express Music
196 - 204 Binley Road
Coventry
CV3 1HG

On 17/02/2022 15:42, Stuart Brown wrote:
> Hi Harriet
>
>  Thats great thank you I will wait to hear.
>
> I meant to say, when your courier arrived he was heading to deilver
> the item to number 14
>
> Luckily I intercepted him and gave my name etc
>
> He noticed that you had my address as 17 Rowan lea on the attached
> invoice (correct) but on the actual TNT/fedex label they had it as 14
> rowan lea
>
> I confirm my address as
>
> 17 rowan lea
> chatham kent ME5 0BQ
>
>  Many Thanks Stuart
>
> -------------------------
>
> FROM: Express Music <coventry@expressmusic.co.uk>
>  SENT: 17 February 2022 15:38
>  TO: elvisbomb1964@hotmail.com <elvisbomb1964@hotmail.com>
>  SUBJECT: Re: ORDER # 24880 - DAMAGE TO BOX
>
> Hi Stuart,
>
>  We will get this information to Tim at Fredrics and be in touch once 
> we
>  know an eta for the replacement box.
>
>  Thank you for your understanding.
>
>  Kind Regards,
>  Harriet
>
>  Express Music
>  196 - 204 Binley Road
>  Coventry
>  CV3 1HG
>
>  On 17/02/2022 14:55, Stuart Brown wrote:
>  > Hi Harriet
>  >
>  > Thanks for your reply
>  >
>  > If you can get a new box from Fredrics Effects that would be great
>  >
>  > However when contacting them you need to stress that the new box
>  > has the right sticker with the right serial number (see attached
>  > pictures)
>  >
>  > As you can see the sticker on the box matches the hand written and
>  > signed
>  > bottom of the pedal
>  >
>  > The serial number of this pedal is k862
>  >
>  > Please let me know how you get on with Fredric Effects and when 
> the
>  > new box is coming
>  >
>  > Many Thanks Stuart
>  >
>  > -------------------------
>  >
>  > FROM: Express Music <coventry@expressmusic.co.uk>
>  > SENT: 17 February 2022 14:39
>  > TO: elvisbomb1964@hotmail.com <elvisbomb1964@hotmail.com>
>  > SUBJECT: Re: ORDER # 24880 - DAMAGE TO BOX
>  >
>  > Hi Stuart,
>  >
>  > Sorry to hear you are unhappy with the condition of the packaging
>  > when
>  > it arrived with you. We can request a replacement box from Tim at
>  > Fredrics Effects if you would be happy with a replacement? or if 
> you
>  > would prefer to return the pedal that is no problem at all.
>  >
>  > Kind Regards,
>  > Harriet
>  >
>  > Express Music
>  > 196 - 204 Binley Road
>  > Coventry
>  > CV3 1HG
>  >
>  > On 17/02/2022 14:23, Stuart Brown wrote:
>  > > Dear Harriet
>  > >
>  > > Further to receiving my order there is some damage/imperfection 
> to
>  > > the box (see pictures attached)
>  > >
>  > > The damage appears to be staining to the underside of the box
>  > >
>  > > I asked you before purchase about the condidtion of the box and
>  > > packing and was assured that the item was mint.
>  > >
>  > > As a collector this kind of thing makes a big difference
>  > >
>  > > Please can tell me how you plan to rectify this as I have paid
>  > £149
>  > > for what is supposed to be a brand new unmarked item ?
>  > >
>  > > Many Thanks Stuart Brown