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Date: Tue, 20 Jun 2023 11:08:09 +0100
From: hello@expressmusic.co.uk
To: TNTUK Customer Care <uk@tnt.com>
Subject: Re: [EXTERNAL] Re: Consignment 140196011
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Morning Joanne,

So you are saying the driver signed for it himself and let it there 
unattended?

Just need to confirm whether or not we need to find a new courier to 
use.

Kind Regards,
Harriet

On 2023-06-19 16:32, TNTUK Customer Care wrote:
> Hello Harriet,
> 
> The depot has come back with _"Driver put the package around the side
> of the house by the front door (this was before the photo POD came
> in)"._
> 
> Please provide a copy of the cost invoice, or sales invoicing
> confirming the mark up.
> 
> I will contact you on 20.06.2023 no later than 16:30 , should I not
> have a response from you.
> 
> For detailed tracking and to manage all your shipment requirements,
> please visit our website www.tnt.com.
> 
> Once again, I am very sorry for any inconvenience caused.
> 
> Best Regards
> 
> Joanne Garner | Customer Care Representative | FedEx Express | Lount |
> Registered Office: Express House, Holly Lane, Atherstone, CV9 2RY |
> tnt.com and fedex.com
> 
> This message and any attachment are confidential and may be privileged
> or otherwise protected from disclosure.
> If you are not the intended recipient, please telephone or email the
> sender and delete this message and any attachment from your system.
> If you are not the intended recipient you must not copy this message
> or attachment or disclose the contents to any other person
> 
> --------------- Original Message ---------------
> From: TNTUK Customer Care [uk@tnt.com]
> Sent: 16/06/2023 09:04
> To: hello@expressmusic.co.uk
> Subject: RE: [EXTERNAL] Re: Consignment 140196011
> 
> Hello Harriet,
> 
> Sorry that you are frustrated by how this has been dealt with, I
> apologise to you and your customer for the inconvenience this has
> caused, I will now start looking in to this.
> 
> Please do not hesitate to contact me further regarding the above
> consignment and I will be in touch again on 19.06.2023 no later than
> 17:00 or before should the goods be located .
> 
> Once again, I am very sorry for any inconvenience caused.
> 
> Best Regards
> 
> Joanne Garner | Customer Care Representative | FedEx Express | Lount |
> Registered Office: Express House, Holly Lane, Atherstone, CV9 2RY |
> tnt.com and fedex.com
> 
> This message and any attachment are confidential and may be privileged
> or otherwise protected from disclosure.
> If you are not the intended recipient, please telephone or email the
> sender and delete this message and any attachment from your system.
> If you are not the intended recipient you must not copy this message
> or attachment or disclose the contents to any other person
> 
> --------------- Original Message ---------------
> From: [hello@expressmusic.co.uk]
> Sent: 15/06/2023 12:44
> To: uk@tnt.com
> Subject: [EXTERNAL] Re: Consignment 140196011
> 
> Hi Joanne,
> 
> Yes we are very frustrated by how this has been dealt with. It makes
> us
> look completely incompetent to our customer who I am sure will never
> buy
> anything from us ever again.
> 
>> What are the missing goods: Electric Guitar in Bag
>> Packaging Type: Cardboard Box
>> Weight: 4(Kgs) Specific weight of guitar: 7.1lbs
>> Dimensions: (L x W x H in cms) 1x Box - 106 x 38 x 10cm
>> Colour of the missing goods: Silver
>> Make: Cort
>> Model: Manson Meta MBM-1 Matt Bellamy Inc. Bag
>> Serial number: 200701675
>> Images of Contents and Packaging: see attached
>> Does the packaging have any branded logos or tape: on the outside of
>> the box is a order note with our address on
>> Cost value excluding VAT and your profit margin: £200 cost - £379
> sold
> 
> Look forward to hearing an update from you as soon as possible.
> 
> Kind Regards,
> Harriet
> 
> On 2023-06-15 08:00, TNTUK Customer Care wrote:
>> Good morning Harriet ,
>> 
>> I would firstly like to take this opportunity to apologise for the
>> disputed proof of delivery, I am in contact with the depot to ask
> the
>> driver for more details of this delivery, I will update you
>> accordingly, due to the time that has passed since the delivery
> please
>> provide the following.
>> 
>> What are the missing goods:
>> Packaging Type:
>> Weight: (Kgs)
>> Dimensions: (L x W x H in cms)
>> Colour of the missing goods:
>> Make:
>> Model:
>> Serial number:
>> Images of Contents and Packaging:
>> Does the packaging have any branded logos or tape:
>> Cost value excluding VAT and your profit margin:
>> Please provide a copy of the cost invoice if the cost is over
>> £150.00:
>> Proof of collection - please attach
>> 
>> I will contact you on 16.06.2023 no later than 10:00, should I not
>> have a response from you.
>> 
>> Once again, I am very sorry for any inconvenience caused.
>> 
>> Best Regards
>> 
>> Joanne Garner | Customer Care Representative | FedEx Express | Lount
> |
>> Registered Office: Express House, Holly Lane, Atherstone, CV9 2RY |
>> tnt.com [1] and fedex.com [2]
>> 
>> This message and any attachment are confidential and may be
> privileged
>> or otherwise protected from disclosure.
>> If you are not the intended recipient, please telephone or email the
>> sender and delete this message and any attachment from your system.
>> If you are not the intended recipient you must not copy this message
>> or attachment or disclose the contents to any other person
> 
> Links:
> ------
> [1] https://tnt.com
> [2] https://fedex.com