MIME-Version: 1.0
Date: Tue, 30 Jan 2024 11:07:09 +0000
From: hello@expressmusic.co.uk
To: Stephen Worgan <dirkspangle@btinternet.com>
Subject: Re: Inquiry fender USA jazz bass return for refund sending via parcel
 force arrival Tuesday Jan 23rd
In-Reply-To: <25ABE58C-135D-474B-9E71-9DD7BB79730D@btinternet.com>
References: <ec60b992177d2abf59e2506fc5dbf7ea@expressmusic.co.uk>
 <25ABE58C-135D-474B-9E71-9DD7BB79730D@btinternet.com>
Message-ID: <a9e24b08233dd2ee53501b181a9f4796@expressmusic.co.uk>
X-Sender: hello@expressmusic.co.uk
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Oh wow that does seem quite slow. Your bank must be busy haha

Thanks for letting us know.

Kind Regards,
Harriet
Express Music

On 2024-01-30 09:12, Stephen Worgan wrote:
> Hi
> Just to let you know the refund arrived back into my bank account 
> yesterday.
> Many thanks Steve
> Sent from my iPhone
> 
>> On 24 Jan 2024, at 14:46, hello@expressmusic.co.uk wrote:
>> 
>> Hi Steve,
>> 
>> It depends how quickly your bank processes it but normally 2-3 days.
>> 
>> Kind Regards,
>> Harriet
>> 
>>> On 2024-01-24 14:43, Stephen Worgan wrote:
>>> Hi,
>>> How long will the refund take to go back into my bank?
>>> Steve
>>> Sent from my iPhone
>>>>> On 24 Jan 2024, at 14:29, hello@expressmusic.co.uk wrote:
>>>> Hi Steve,
>>>> Just letting you know that we received the bass back today and have 
>>>> issued a refund.
>>>> Pleas let us know if you have any issues or if we can be of any 
>>>> further help.
>>>> Kind regards.
>>>> Tim.
>>>>> On 2024-01-23 15:13, Stephen Worgan wrote:
>>>>> Hi,
>>>>> Just checked the tracking and it’s still on its way to you should 
>>>>> be
>>>>> there tomorrow (Wednesday)
>>>>> Regards Steve
>>>>> Sent from my iPhone
>>>>>> On 22 Jan 2024, at 09:18, Stephen Worgan
>>>>>> <dirkspangle@btinternet.com> wrote:
>>>>>> 
>>>>>> Sent from my iPhone
>>>>>>>> On 17 Jan 2024, at 16:54, hello@expressmusic.co.uk wrote:
>>>>>> Hi Stephen,
>>>>>> Yes, that's no problem at all.
>>>>>> If you could please use the following return address and add a 
>>>>>> note
>>>>>> to the driver about our opening hours it would be much appreciated
>>>>>> and saves any delays.
>>>>>> Express Music
>>>>>> B2 & B3 Quarry Park
>>>>>> Old Milverton Lane
>>>>>> Leamington Spa
>>>>>> CV32 6RW
>>>>>> Open for deliveries Tuesday to Saturday 11am-5pm
>>>>>> Number for tracking info: 01926 808982
>>>>>> Email for tracking info: hello@expressmusic.co.uk
>>>>>> As soon as we have it safely back here we will be in touch to
>>>>>> confirm the refund etc.
>>>>>> Kind Regards,
>>>>>> Harriet, Phil & Tim
>>>>>> Express Music
>>>>>>> On 2024-01-17 16:49, Stephen Worgan wrote:
>>>>>> Hi,
>>>>>> After a lot of thinking about the Fender Jazz pro ii roasted pine 
>>>>>> I
>>>>>> have finally decided that it’s not 100% for me, it’s a stunning
>>>>>> looking bass but there a things that are not to my preference
>>>>>> therefore I would like to return it for a refund please I hope you
>>>>>> understand.
>>>>>> I will ship the bass back on Friday via parcelforce tracked.
>>>>>> I still have the lovely Sandberg TT4 I bought from you a few years
>>>>>> back which is always my favourite and main bass.
>>>>>> Hope to hear from you soon
>>>>>> All the best Steve Worgan
>>>>>> Sent from my iPhone
>>>>>> On 16 Jan 2024, at 13:29, Stephen Worgan
>>>>>> <dirkspangle@btinternet.com> wrote:
>>>>>>> Hi, no worries I understand.
>>>>>>> Regards Steve
>>>>>>> Sent from my iPhone
>>>>>>> On 16 Jan 2024, at 13:18, hello@expressmusic.co.uk wrote:
>>>>>> Hi Stephen,
>>>>>> I'm afraid we really wouldn't want to go any higher than £650. We
>>>>>> already have a new one in stock and it would need to be quite a 
>>>>>> bit
>>>>>> cheaper.
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>> Express Music
>>>>>>> On 2024-01-16 13:01, Stephen Worgan wrote:
>>>>>> Hi,
>>>>>> Could you possibly go to £850 for the precision performer it’s in
>>>>>> totally new condition with gig bag, you would still be able to 
>>>>>> make
>>>>>> a
>>>>>> nice profit on it.
>>>>>> Regards Steve
>>>>>> Sent from my iPhone
>>>>>>> On 16 Jan 2024, at 12:52, hello@expressmusic.co.uk wrote:
>>>>>> Hi Stephen,
>>>>>> Good to hear you are starting to really bond with the new one.
>>>>>> We would offer £650 for the Fender Performer and £500 for the
>>>>>> Ibanez. Happy to take one or both. Totally up you.
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>> Express Music
>>>>>>> On 2024-01-16 12:44, Stephen Worgan wrote:
>>>>>> Hi,
>>>>>> I played it more last night and I’m liking it a lot now, I’m
>>>>>> thinking
>>>>>> on keeping it.
>>>>>> I’ve now sold the musicman stingray which I way going to use as
>>>>>> the
>>>>>> part exchange.
>>>>>> Would you be interested in a couple of other basses I have I need 
>>>>>> to
>>>>>> sell now to pay for the fender jazz.
>>>>>> I have in new condition a USA fender performer precision bass and 
>>>>>> a
>>>>>> Ibanez premium sr1600b.
>>>>>> Let me know asap if you could take one in part exchange for the
>>>>>> jazz.
>>>>>> Regards Steve
>>>>>> Sent from my iPhone
>>>>>>> On 16 Jan 2024, at 12:06, hello@expressmusic.co.uk wrote:
>>>>>> Hi Stephen,
>>>>>> Yes, we totally understand. Take some time, you actually have 
>>>>>> until
>>>>>> the 26th of January to notify us that you wish to return it. 
>>>>>> Legally
>>>>>> you have 14 days from receiving the goods. Hope this gives you 
>>>>>> some
>>>>>> peace of mind and breathing space to enjoy playing it a while
>>>>>> longer.
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>> Express Music
>>>>>>> On 2024-01-15 12:53, Stephen Worgan wrote:
>>>>>> Hi,
>>>>>> Just to let you know that I’m still deciding about this bass, it
>>>>>> is a
>>>>>> great looking instrument but I’m still in two minds about it. If I
>>>>>> decide it’s not for me will you be ok with me sending it back this
>>>>>> week. I don’t mean to be a pain it’s just that you need a little
>>>>>> time
>>>>>> with instrument to find if it bonds with you and it is an 
>>>>>> expensive
>>>>>> bass.
>>>>>> Hope you understand
>>>>>> Regards Stephen
>>>>>> Sent from my iPhone
>>>>>>> On 11 Jan 2024, at 12:03, hello@expressmusic.co.uk wrote:
>>>>>> Yeah good idea : )
>>>>>> You will get an email from us shortly with the FedEx tracking
>>>>>> information.
>>>>>> Kind Regards,
>>>>>> Harriet
>>>>>> Express Music
>>>>>>> On 2024-01-11 11:56, Stephen Worgan wrote:
>>>>>> Hi,
>>>>>> I think I will receive the fender jazz bass first and give it a 
>>>>>> nice
>>>>>> test and then I’ll decide.
>>>>>> Kind regards Steve
>>>>>> Sent from my iPhone
>>>>>>> On 11 Jan 2024, at 10:58, hello@expressmusic.co.uk wrote:
>>>>>> Hi Steve,
>>>>>> We are happy either way.
>>>>>> We can arrange a collection with FedEx and deduct the costs from
>>>>>> your refund. Fully insured this will be approx. £30-£40. If you
>>>>>> would like us to arrange this for you please let us know the 
>>>>>> weight
>>>>>> and dimensions of the box.
>>>>>> If you want to send it yourself using another courier please just
>>>>>> note our opening hours for delivery - Tuesday to Saturday 
>>>>>> 11am-5pm.
>>>>>> Kind Regards,
>>>>>> Harriet, Phil & Tim
>>>>>> Express Music
>>>>>>> On 2024-01-10 16:57, Stephen Worgan wrote:
>>>>>> Hi, thank you,
>>>>>> Would you be able to organise a courier to collect the stingray on
>>>>>> Friday or would it be better for me to sort out parcelforce.
>>>>>> Regards Steve
>>>>>> Sent from my iPhone
>>>>>>> On 10 Jan 2024, at 16:48, hello@expressmusic.co.uk wrote:
>>>>>> 
>>>>>> Hi Stephen,
>>>>>> Just got the order so we'll get boxed up and shipped tomorrow for
>>>>>> delivery on Friday and we'll send you your tracking details
>>>>>> tomorrow.
>>>>>> Phil.
>>>>>>> On 2024-01-10 15:51, Stephen Worgan wrote:
>>>>>> Hi,
>>>>>> I’m just waiting for money to go into my bank account and then
>>>>>> I’ll
>>>>>> purchase the jazz.
>>>>>> Regards Steve
>>>>>> Sent from my iPhone
>>>>>> On 10 Jan 2024, at 13:53, Stephen Worgan
>>>>>> <dirkspangle@btinternet.com> wrote:
>>>>>> Hi,
>>>>>> That sounds like a good plan, yes I will go for that offer of 
>>>>>> £1550
>>>>>> for the USA stingray special.
>>>>>> I will purchase the bass today, could I then have it delivered for
>>>>>> this Friday as I will be at home as I don’t work Fridays.
>>>>>> I will then get the musicman sent out on the same day.
>>>>>> Hope that sounds ok
>>>>>> Nice talking to you today, kind regards
>>>>>> Steve
>>>>>> Sent from my iPhone
>>>>>>> On 10 Jan 2024, at 13:48, hello@expressmusic.co.uk wrote:
>>>>>> Hi Stephen
>>>>>> Thanks for the call earlier
>>>>>> £1550 for your musicman sounds fair to us
>>>>>> If your happy to buy the jazz the bass & make sure your happy with
>>>>>> it,  then ship the musicman to us and we can simply refund the
>>>>>> £1550 back to your card
>>>>>> Let us know if you need any further info
>>>>>> Phil
>>>>>> :)
>>>>>>> On 2024-01-10 13:06, Stephen Worgan wrote:
>>>>>> Hi,
>>>>>> What could you offer in part ex for the USA fender jazz pro 11 
>>>>>> bass
>>>>>> in
>>>>>> roasted natural pine finish?
>>>>>> Regards Steve
>>>>>> Sent from my iPhone
>>>>>>> On 10 Jan 2024, at 12:58, hello@expressmusic.co.uk wrote:
>>>>>> Hi Steve,
>>>>>> Thank you for your inquiry and pictures.
>>>>>> As a straight cash purchase for your Stingray special, we would
>>>>>> offer you £1200.00, we would offer you more as a part exchange.
>>>>>> Kind regards.
>>>>>> Phil, Harriet, and Tim.
>>>>>> Kind Regards,
>>>>>> Phil, Tim & Harriet
>>>>>> Express Music
>>>>>> B2 & B3 Quarry Park
>>>>>> Old Milverton Lane
>>>>>> Leamington Spa
>>>>>> CV32 6RW
>>>>>> 01926 808982
>>