MIME-Version: 1.0
Date: Wed, 17 Jan 2024 13:55:17 +0000
From: hello@expressmusic.co.uk
To: Fender Musical Instruments EMEA <fenderemeaservice@fender.com>
Subject: Re: [Fender Musical Instruments] Re: Faulty 61 C/S Jazz Bass
In-Reply-To: <9X024PZP39L_65a7c456bcdb9_5f3994149033_sprut@zendesk.com>
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 <5c95ae41cb1073c09cdc1adf0a49605b@expressmusic.co.uk>
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 <15bc204b04d107606be6a8faee293213@expressmusic.co.uk>
 <9X024PZP39L_65a7c456bcdb9_5f3994149033_sprut@zendesk.com>
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Hi Ben,

Thanks for the labels but the link doesn't allow you to arrange a 
collection in the UK?

Regards.
Tim.


On 2024-01-17 12:13, Ben Moore (Fender Musical Instruments EMEA) wrote:
> ##- Please type your reply above this line -##
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  17 Jan 2024, 12:13 GMT
> 
> Thank you for your email.
> 
> Your returns request has been approved.
> 
> RA number: 10274989
> UPS tracking: 1Z59RA159193836794
> 
> You will receive two emails associated with your return:
> 
> 	* An email from UPS with a link to obtain your postal label and to
> arrange a free collection of the item. Please check your spam box if
> you do not see this email in your inbox. The assigned tracking number
> will be displayed on the subject line.
> 	* An email from Fender detailing the RA which needs to be printed out
> and included inside the box with the item.
> 
> Please inform us if the address for collection or return is not the
> same as the labels received.
> 
> Products must be returned in its original packaging or alternative
> packaging that is equally suitable and safe for shipping. Damage due
> to insufficient packaging is not covered by warranty.
> 
> If a product cannot be repaired, it may be credited or a replaced. For
> this reason, please make sure to remove all customer-owned accessories
> before returning the faulty product - personal belongings sent to
> Fender will be discarded. If a replacement is not accepted, please let
> us know in advance.
> 
> If the fault of the item is due to user error or modifications of any
> nature, the return will not be covered under warranty. In such cases,
> Fender reserves the right to refuse the return or to charge
> repair/handling fees. For amplifiers, this also includes faulty valves
> which are outside the 90-day warranty period. For customer-owned
> amplifiers, this period begins from the point of sale.
> 
> Don't hesitate to contact us if you have any questions or concerns.
> 
> Kind regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  17 Jan 2024, 11:48 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Yes, the customer is bringing it in to us today.
> 
> We will get it boxed and ready to go straight away.
> 
> Cheers,
> Tim
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  17 Jan 2024, 11:45 GMT
> 
> Great stuff, thanks Tim.
> I'm happy to get this back for repair if required, are you able to get
> the bass collected from the customer so we can proceed?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  17 Jan 2024, 11:38 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> Serial Number: CZ569671
> 
> Apologies.
> 
>  Ben Moore (Fender Musical Instruments)
> 
>  17 Jan 2024, 11:32 GMT
> 
> Hello Tim,
> 
> Thanks for getting in touch. Could you please double-check the serial
> number for this one?
> 
> Kind Regards,
> 
> Ben
> Customer Service Advisor
> 
>  Express Music
> 
>  17 Jan 2024, 11:18 GMT
> 
> This email originated from outside of the organization. Do not click
> links, open attachments or reply, unless you were expecting the email
> and know the content is safe.
> 
> Hi Ben,
> 
> We have a problem with a Custom Shop 61 Jazz Bass S/N EZ569671 we sold
> 
> on 19/10/23 to a customer who lives in Cambridge.
> It appears that the neck pickup has stopped working. The customer
> called
> us yesterday to report the problem so we asked him to pop it into
> Music
> Street (his nearest Fender dealer) and they kindly checked it over and
> 
> said there's no output from the neck pickup.
> Just wondering what the speediest way of getting it sorted for the
> customer?
> 
> Kind regards.
> Tim.
> 
> Kind Regards,
> Phil, Tim & Harriet
> 
> Express Music
> B2 & B3 Quarry Park
> Old Milverton Lane
> Leamington Spa
> CV32 6RW
> 
> 01926 808982
> 
> Your request (600741) has been updated. To add additional comments,
> reply to this email.
> 
> Online Support:
> - Fender Dealer Portal - https://dealer.fender.com/login
> - Fender Customer Support Portal - https://support.fender.com/en-US/
> 
> Fender Europe Ltd - Leo House, Birches Industrial Estate, East
> Grinstead, West Sussex, RH19 1QZ. Company n° 3127180
>  Fender EMEA - Please visit Fender.com [1] for the full range of
> Fender products [9X024P-ZP39L]
> 
> Links:
> ------
> [1] http://roundcube.itpartnership.com/www.fender.com